Speakers

Hi ~ I've had a Sonos 5 and use it daily since 2021. Recently it disconnected, which frequently happens, but this time the prompt says the Sonos is unregistered/unused and must be factory reset. 1) I don't know how to reset this device 2) Will resetting delete my many playlists? Grrrr... Also getting a msg the product can't reconnect to our Wi-Fi. Nothing has changed with router, Wi-Fi, etc in our home. Super frustrated. Have unplugged/replugged the Sonos, the router, the coffeemaker HA! Still silence. I miss my music terribly! Thank you!

I have the playbar, two rear speakers and a sub woofer in two different rooms using the S2 app. All products are showing on the app and connected to the system. However, dining room and bedroom are grouped together for some reason ( they were not until today) and I cannot separate them. Please advise on how to separate them so that the sound from the dining room is not playing through the bedroom speakers. 

my Sonos one speaker fades in and out when listening to TV since I stopped My cable TV. I still have Fios internet and the speed is much faster now. Sonos sound bar and rear surround speakers seem fine.

If have changed my wifi and can't reconnect my zoneplayer Play 5

After moving to a new house with a different wifi, our system won't connect.

I purchased a Sanus wall mount speaker bracket and the product simply can’t take the weight of the speaker. It failed twice and had fallen on the floor! The problem I have now is that the side speaker grill has a large dent in it.  Can this be replaced and can Sonos do repairs? I’ve obviously contacted the store where I purchased the bracket from to see if they can assist in any way! 

I bought a pre-owned Sonos One and trying to set it up.  It asks for the email address and password of the account associated with the previous owner's email address.  How can I erase or delete that account and set the device up on my new account?   Hope someone can help.  

I have sonos play 1 and sonos one speakers paired with a hub…  I like the  look of the new era speakers and other products, they also come with a Bluetooth connection as well as wifi….I would have thought in this day as tech that  some older speakers  could still receive an update which they could poss introduce  a bluetooth connection into or has the bluetooth software had to be installed in to the original speakers. ???I fully understand sonos cycle as 5 years to introduce other speakers etc etc as like APPLE  products but …… 

Hi there, Concerned I may have to rebuild my playlists in Sonos, comprised mostly of tracks from SoundCloud. Recreating them by adding a track at a time, when there are probably 1000+ different tracks up to now does not sound ideal.  After the "partial outage" of SoundCloud last week, no tracks on any playlists from this particular source would play/ will play. Tried many times to load different playlists with different tracks to different speakers on my system (have 3 different speakers)...none of them worked. This same behavior has happened both during the outage, and after the Sonos status page said the service was restored.  I tried reauthorizing my SoundCloud account multiple times, both during the outage, and after Sonos claimed service was restored...no tracks from SoundCloud would play from my playlists. Got desperate and tried removing/re-adding the SoundCloud account to my Sonos services, but

I have 2 Sonos Subs, 1 Sonos Boost, 1 Sonos Playbar and 1 Sonos Play:3. I was able to pair all of them except for the Playbar yesterday to my Sonos app yesterday. The Playbar only had orange flashing light. However, when I moved them to a different location and tried to connect again today, it doesn’t work.I have tried to factory reset them but for example, on the Sonos Play:3, I only managed to get the flashing orange light, which never turned green. The light on the Sonos Playbar does not turn on at all. Steps i took for the Playbar was: Turned off power. Press and hold on the play/pause button, then turning on the power. Waited for the light on the speaker to turn flashing orange (which did not happen), then green .The same goes for the Sonos Play:3, which only differs in that there was orange light but no green light. Other things I had done was:Connect the speaker to ethernet Switched wires f

I have been troubleshooting dropouts on my Play:5s the whole day, and even hard-wired they still dropout playing Spotify. Support is now saying that “They have reached their capacity, please use the upgrade program to purchase new speakers” which is kind of ****. Is anyone else having similar problems? This problem only affects the P100 series speakers, not my newer ones (Play:3, Play:1 which are A100).Replacing my 3 Play:5s with 3 Fives would be like €2000. I wasn’t expecting Sonos to deal with such planned obsolence.  Moderator Note: Modified in accordance with the Community Code of Conduct.

24 hours after winning the current stage of a lawsuit, Google is rolling out a feature that allows individual speakers to be in multiple groups.Google wins Sonos patent case, immediately ships speaker software update | Ars TechnicaWhere is Sonos on adding this same feature? I have an Arc, Sub (3G), and 2xEra 300s. Based on my room positioning, I’d love to use the Eras with the sub in a stereo format to listen to music or for TV/movies use all four speakers in full surround (Arc as bar, Eras as surrounds). I can do this by manually changing the speakers between groups but then lose TruePlay functionality unless I want to spend a few minutes configuring Trueplay every time I switch. It feels a little odd that Sonos is suing Google for (at least in part) a feature it isn’t eve

Hi guys. My wife gave me her Sonos Play 3 but I have a different E mail adress and cannot connect my Sonos Play 3. It is in the same house and I cannot remove her account and chage her list.

I created events, made copies of them, and modified them. And now I can see two of them for the first time. Nothing remains of them now.Please direct me to them.Gérald 

Sonos problemsCan you please help. My speakers keep cutting sometimes individual speakers sometimes complete system. I have invested a great deal of money to a system that is not working.  I have the following speakers 1 x Playbar - Ethernet connection  4 x Play 1 - Wireless 2 x One - Wireless 1 x Move - Wireless 

Hi All - I would appreciate some thoughts, comments or indeed advice of the effectiveness of Trueplay in its current iteration. I use a couple of Era 300s purely for music listening . Two set up as a stereo pair in one room and a single in another room.Initially I bought the pair to start off with and setup with Trueplay before listening to them. They were just placed on top of  a pair of  sturdy side tables pretty much equidistant from the listening position and below ear level. They sounded fine.  The pair was hooked up to a mini sub.However , I had a real problem with the single unit which is in the bedroom.  The 300 was below ear level placed on a side table ; again centrally placed in relation to the listening position but after numerous goes with Trueplay it still sounded quite unbalanced with a loss in the treble  and voices sounded muffled; sounded squashed in . I tried to position the speaker in different orientations but no joy. Decided t

Hi all,in the last few days I’m not able to play radio stations (“unable to play Radio station) or music from YouTube (not encoded correctly) from within the Sonos app.  if I use Alexa I have no issues and can play music (from free Amazon as YouTube doesn’t play nicely with Alexa) and radio stations. I can even see that playing in the app and can stop the music.I have reinstalled the app but no luck. unfortunately I work during the week and can’t talk to agents as they only work Mon-Fri. any ideas?Thanks,

I have beam 1 and 2 sonos one’s, with the beam under my tv and the ones on either side. It’s OK for TV watching, but pretty thin for music. Is there any way to substantially improve music for 5 or 6 hundred bucks. I was thinking about adding a era300 to the mix but maybe it would just muddy the sound. From what I’m hearing, the beam 1 doesn’t work with anything and the One’s are basically for surround sound. I’m starting to realize if my main interest is music, I have worked my way into a corner. Any suggestions?

When i search for a song it can not connect to YouSee. I can login in to YouSee without a problem when redirected from Sonos. 

Is it possible to add a new Sonos Five speaker with an existing Sonos Play 5(Gen2), Sub and soundbar? 

Does anyone know if I can connect non Sonos wireless  speakers to my current Sonos system

comment connecter play:1 à un Mac ?

I would like to connect my turntable using line-in adapter in the ERA 100. But I would also like to use the same ERA100  as an Airplay2 device. Do I have to unplug the line-in adapter from the ERA 100 in order to be able play music from my iPhone (Apple Music)? Or how do I chose the source? Of course I can´t play  simultaneously music from the  turntable and the Apple device. I´m a  new Sonos user or will be in the near future.Also I would like to know the difference between using ERA 100 line-in port and Sonos Port device when connecting a turntable. If I´m going to use the Sonos Port then I can place the loudspeakers more freely in the room? The turntable and the Port can be situated in a separate room (using wi-fi connection)?

Hello Sonos community! I've recently added some new Sonos speakers to my setup, and I'm curious about the best practices for optimizing the audio quality throughout my home. Are there any specific placement tips or settings adjustments that you've found to make a noticeable difference in sound quality and overall listening experience with Sonos speakers?

I don’t see this much so posting for those interested. The spare bedroom in my flat has no common walls to those on my floor and a concrete floor so in addition to use as a study I have set it up as a music room. I took the One in my bedroom and added a One Sl to it for a stereo pair. That was Ok but I am use to the Playbase that I have had for quite some time and it was a bit lacking in comparison. I bit the bullet and added the sub-mini and for a compact stereo setup it’s great. I played Dark side of the moon first up and as the volume of the heart beat effect in the opening track rose it was quite obvious it made a huge difference. The next thing I noticed was the improvement in vocals. They don’t mind a bit of effect on the vocals and that became clearer with the addition of the sub-mini. Next I played Station to station by Bowie. The base on several tracks benefit greatly from the addition of the sub, particularly Stay. Once again it al