As far as I know this only started a couple of days ago after the last of our computers got their latest Sonos Controller for PC updates (to 15.9). We have been out of town for 2 months, and only have been back for the last week.
ISSUE: volume drops to nothing from some of the grouped devices.
REPRO STEPS:
- set a group (“main” device is Play 3 which has a wired connection remainder of devices are connected via wi-fi)
- play music from Spotify (have not been playing from many other sources, so cannot swear it doesn’t happen with other sources)
- This morning, I was playing for about 20 minutes
RESULTS: no volume from most devices in the group
DIAGNOSTIC 2066897565
NOTE:
- Devices are still seen as connected to the group
- Devices have a light showing they are connected
- Pressing volume up/down buttons on the devices with no volume is reflected in the Controller App UI
- Pressing pause and play buttons on the device with no volume pauses/restarts play on the devices that are still having volume in the group
WORKAROUND: remove devices with no volume from group and re-add them to the group
LATEST GROUP MATCHING THE DIAGNOSTIC: Devices in blue are still playing audio
- “Main” - Play 3 (connected via wire) - name in diagnostic: Office
- 2 paired Play 1 (connected via wi-fi) - name in diagnostic: Living Area
- 2 paired Play 1 (connected via wi-fi) - name in diagnostic: Parental Room
- Move (connected via wi-fi) - name in diagnostic: Move
- Playbar, Sub, and 2 paired Play 1 (connected via wi-fi) - name in diagnostic: TV Room