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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5111 Topics
J
jacheeContributor I
asked in Speakers
Sonos Five and Google Home

If connected to wi-fi, is the Sonos Five identifiable by Google Home?  Can it be added to a Google Home speaker group?  What about the Sub?

2833
J
1 year ago
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Hot CurryContributor I
asked in Speakers
mixed wireless and ethernet system

i have several sonos speakers ..is it possible to have some of the speakers wireless and some of them wired ..on the same systemthanks

17014
106rallye
1 year ago
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User961446Contributor I
posted in Speakers
Frequent connection problems to speaker recently

Hello,When I play from the sonos app on either iOS or OSX I frequently experience “Unable to play…” problems AND syncing issue between multiple speakers that are physically located in either the same room or different room. It appears to be less problematic if I play streams directly from the Tidal app on iOS and connect to speaker in that manner. This has become progressively more of an issue over the last 3-6 months. All the apps are up to date as are the speaker firmware.Any ideas?Thank you in advance.Sam

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Ken_Griffiths
1 year ago
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Brad60Contributor I
posted in Speakers
sound

Hello I’ve just set up my arc Sonos and sound only goes to 100 but it doesn’t seem as loud as it was in Costco.  How can I get the sound higher ?  

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B
1 year ago
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CónsulContributor I
asked in Speakers
par estéreo

Puedo hacer un par estéreo entre sonos play 1 y sonos one?Gracias 

381
Ken_Griffiths
1 year ago
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dfoley101Contributor I
asked in Speakers
Connections

My music just suddenly stopped playing.  Said Boost not connected.  Problem is, I don't have a boost on my system.  Ran diagnostics and said all speakers connected and good to go, but this pesky "boost not connected" message keeps showing up.  Advice?

592
D
1 year ago
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ViperXL75Avid Contributor II
asked in Speakers
No trebble. Everything sounds like mid-level or bass

Guys.I am panicking over here.My old Sonos Play1 decided suddenly today to start playing only mid-range and low-range (bass) sounds.Everything I play will sound without trebble.I have tried PowerOFF/PowerON.Tried resetting by pulling power cable and plugging back in while holding Playbutton at the top. And then go through "Adding new product" setup.I even tried connecting it to cable instead of wifi. And also played multiple sources.... from internet and music on NAS.It didnt get hit or fell down.It was just standing on top of my clothing closet all the time. No sunlight or heat there.  What else can I do?Did it break down just like that?!? 

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V
1 year ago
T
ThekideoTrending Lyricist I
asked in Speakers
Sonos one xl / Nighthawk keeps stops playing

Please help. I have a R7350 Nighthawk system with download speed 411.12 Mbps & upload 22.13 Mbps. I have (2) Sonos one SL. The problem is after playing for an hour the music stops. The light on the top of the speaker is white. I have made about 10 calls when submitting diagnostic code. At first I was told to contact my network provider . Changed channel setting still no difference. All speakers show on my network & are on 2.4 GHZ. speakers are about 15-20 feet from router open floor plan. Not to sure what to do at this point. Any assistance would be appreciated. Extremely frustrating when you call and it like they are reading off the same que card. The latest was told to delete everything and reinstall ...yup same result….Please help!!

281
Corry P
1 year ago
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PhiLondonContributor I
posted in Speakers
Do you have to be a tech genius to own a SONOS system?

I have s medium sized 3 bed semi in the London suburbs with business broadband (300mb) from BT with a BT Hub 2. There are dozens of smart home devices on the wifi, plus a couple of phones/ipads. PS4, TV and SKYQ are wired to the the router (SKYQ multiroom which I think creates it’s own network) as well as two high end PCs. There are occasional wifi visitors.I currently use Alexa devices of various types in all rooms for Multi-Room-Music. It is not great but gets by mostly. It is steadily getting worse with Spotify /Radio drop outs and white noise. Resetting is a pain with power cycles, router restarts etc….then all is well for a while but problems inevitably return. Amazon have not been much help. (I found that MRM from Alexa does not work well with the BT discs and had to disconnect them)So I am considering a SONOS system but looking on this forum I am a little concerned that I will just swap my current issues for new ones. I am pretty tech savvy but my wife isn’t an I want something

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J
1 year ago
F
FreddyOContributor I
asked in Speakers
One of two Play5 drops for 1-2 seconds

When playing music on Spotify, the left speaker occationally drops playing for 1-2 seconds.This problem is not present when playing from other sources. Also playing spotify on other devices as bluetooth works just fine. Diagnostic number, if it is helpfull: 857151965

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Jamie A
1 year ago
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Larry_26Contributor I
posted in Speakers
Downgrading a Sonos 1 SL Series 2 to Series 1

I need to know if what I was told by a Sonos support person is true before I blow up.  Is it true that if you downgrade a Sonos One SL Series 2 to Series 1 and then upgrade it back to Series 2, you cannot downgrade it again to Series 1?   My brother asked me to help him add a series 2 speaker to his mixed series 1 and 2 system.  When atttempting to I fired up the Series 2 app to downgrade the speaker after reseting it to factory settings.  Green light flashing.  The Sonos app said “you have to uograde before continuing”. Hit the upgrade button and it upgraded all of his speakers possible to Series 2.  Well when trying downgrade them back and get this thing going, it would recognize the speakers as available to downgrade.  Support said “Oh, once you downgrade once you can’;t do it again.  I have made my brother’s system a mess if this is the case….  Thoughts?

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Mr. T
1 year ago
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tkharleygirlContributor I
asked in Speakers
Speakers cutting out is boost the solution?

Hello, I have 8 one SL speakers through a 2500 sq ft house.  I had multiple problems with far reaching speakers from the router cutting out on my wifi.   I have moved the router to the central part of the house and connected one of the speakers to my router via ethernet to create the mesh sonos network.  I’m still having problems with the speakers cutting out (one of them being the speaker that is connected to the router).  I have rebooted all speakers, changed the channel on the sonos.  My last option is to call my cable provided to ensure that the channels match and the other channels are disabled. I disconnected the wifi extender and live in a house so should not have to much interference from my neighbors. My next thought is getting a boost but before I purchase it I want to ask if that is really going to correct the problem? The far reaching speakers are cutting out but it is happening on the majority of them intermittently.  Sometimes I can uncheck the speaker and check it again

105017
J
1 year ago
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WanderersmelodyContributor I
asked in Speakers
Sonos Move - converting European 2 pin to UK 3pin

I recently acquired a Sonos Move but it has a 2 pin European plug and I live in the UK where plug sockets are 3 pin. Aware that I can buy a plug converter but does it have to be a certain power?  TIA 

2433
Ken_Griffiths
1 year ago
S
Sonos listenerContributor I
asked in Speakers
Sonos One SLs in a pair don't stop playing at the same time

Hi, I’ve just bought a new pair of SLs and they are really good. The only problem that is bugging me is that the left speaker stops a little bit earlier than the right speaker when I hit pause on Spotify. Is it a common thing?P/s: They do start playing music at the exact same time though.

19614
Corry P
1 year ago
Edgie70
Edgie70Renowned Enthusiast I
asked in Speakers
usage wattage

Hi all , hope you can help, I've found on the Sonos site the usage wattage when idle https://support.sonos.com/en-gb/article/sonos-power-consumption-while-idleBUT what I need to know is there a way of knowing how much wattage is used during playback, I know it can vary but most manufacturers put " max ...w " on the label . I need to know because I'm thinking of adding the mini sub but it would run off the same twin socket outlet as my beam 2 and 1x One SL ( also the tv , sky box and fire stick ) sky box has " max 41 watts " fire stick has  " 21 watt " stamped on the plug , tv 140 watts max but nothing on the beam or One SL. One SL has 1a on the bottom but looking at the idle watt page it wouldn't work out right at 1a , using the formula A x V = watt a one SL would use 240 watts but says 6 watts on the Sonos site . 

1791
Mr. T
1 year ago
R
Retro90sMTBContributor I
asked in Speakers
Nothing will play through the SONOS app

I have a three room setup - two stereo pairs of play 1s downstairs and a single play 3 upstairs. I mainly listen to stuff on Spotify which I usually do through the Spotify app, however I sometimes want to listen to the radio which I use the SONOS app to play.Last weekend radio was working fine. This weekend it isn't working at all. I have tried to play several radio services through the SONOS app along with Spotify. In the case of radio stations, if a room had previously been playing something started on the Spotify app, it resumes play from Spotify. When I try to play Spotify through the SONOS app I get the error adding tracks message.Grateful for any advice.

963
Corry P
1 year ago
R
RiccofraContributor I
asked in Speakers
First connection

How should I connect, at the first time, the Sonos One SL to the home wifi?

262
Airgetlam
1 year ago
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JacSobContributor I
asked in Speakers
CD Player for Sonos Beam G2

Hey there,I’d like to connect my Sonos Beam with TV and CD Player. So I’m thinking about buying some CD player for that purpose, could you be so kind and send me some good examples? Another thing is the connection itself, the beam is connected with the TV by HDMI Arc, the CD Player might be connected with HDMI (I assume) but the question is whether the TV will have to be launched for everything to work? Or once the CD player is turned on and the CD is there, the sound will be played by the soundbar?Thanks for help.

5191
106rallye
1 year ago
alsmith
alsmithContributor I
posted in Speakers
Volume control

With multiple devices, raising the volume with an iPhone raises all devices by the same amount. Id wish for it to be proportional. The use case is that sometimes I use airplay to a speaker that I don’t want to hear and relay that to a room that I do want to hear. Raising the volume in the iPhone turns it up in both rooms which is counterproductive. 

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alsmith
1 year ago
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DJ9077Contributor I
asked in Speakers
cant connect to new wifi even after discovering speaker

I updated my internet provider and changed WiFi and can now only connect one of my three speakers. I even did a reset and got to to the point where the speaker is recognized, it makes the chime sound and then say can’t connect to WiFi? I’m hoping someone has an answer.thanks

2262
D
1 year ago
R
RosettiContributor I
asked in Speakers
Can’t listen to Spotify on two speakers and speakers appearing alternatley in system

I have two One SL speakers (Living Room and Bedroom) and up until today have been able to listen to Spotify on both at the same time. Now all of a sudden I can only select one or the other. I can still listen on both speakers via the iPhone Music and Podcast apps, the problem is only with Spotify (a service you have to add - could this be part of the problem?)I opened the Sonos app and only Living Room was showing in the system, and it couldn’t find Bedroom to add it. I messed around rebooting and connecting to another speaker in Spotify then noticed that my system was now showing Bedroom only, Living Room was gone. This has happened a few more times as I’ve gone through various troubleshooting methods (pressed the button on the back of the speaker, rebooted my router) - each speaker alternates showing in my system, and it doesn’t seem to to based on which is connected to Spotify. Right now I’m connected to Bedroom and it will play, but Living Room is the one showing in my system. Why

1331
Jamie A
1 year ago
S
SonomaEBContributor I
asked in Speakers
Question about outdoor speakers/amp interfacing with current Sonos indoor system

We have a Playbar, Beam and a couple of 1 portable speakers, all of which we love.  We’d like to add a couple of outdoor (waterproof/resistant) speakers.  Here are my questions:Since we have a Sonos system, do we still need an amp?  (The Playbar is just off the patio, indoors). Would the outdoor system be considered a new system or can it integrate with our current system? I’m assuming the speakers still need to be plugged in, yes? Do the speakers communicate with the amp wirelessly?Thanks in advance!

22209
melvimbe
1 year ago
B
BruhzerContributor I
asked in Speakers
Help

Bonjour, alors voila j explique mon problème : J’ai une paire de Sonos One, mais je n’arrive pas à les connecter avec mon vidéo projecteur que j’ai eu récemment. Pour info le vidéo projecteur que j ai en ma possession est un Xiaomi Comptact smart projector 2 ( ce n’est pas le vidéo projecteur de compétition, mais pour une chambre c’est pas mal ) mais le bémol sur ce projecteur c’est que je n’ai qu’une prise Jack, une sortie USB A et également une sortie HDMI, mais aucun moyen de connecter par la prise optique. Je ne pense également pas que la sortie HDMI du vidéo projecteur soit compatible Arc.J ai de plus une Xbox série X donc est ce que je peux passer par l intermédiaire de celle ci ?En tout cas si vous avez des solutions c’est avec grand plaisir 😅 Moderator edit:Google Translate-Hello, so here I explain my problem: I have a pair of Sonos One, but I can't connect them with my video projector that I recently had. For information, the video projector that I have in my possession is a

9743
Corry P
1 year ago
D
DashoContributor I
asked in Speakers
Sonos connected to router with ethernet cable

When I open the app, it only wants to connect wirelessly.  How do I bypass that step?

691
Airgetlam
1 year ago
M
MancBillyContributor I
asked in Speakers
Connecting tv AND turntable via line in on Play:5.

Does anyone know if this would work?  I’ve got 2 x Play:5s set up as a stereo pair. One on the left next to a turntable, one 3 metres to the right next to my telly.  The turntable is to be connected to the left side speaker via RCA to line in. I’m wondering if I could connect the tv similarly to the right hand speaker at the same time.  ps sorry if I’ve posted this incorrectly in the forum. 

21210
Airgetlam
1 year ago
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