I have a beamgen2 and 2 era speakers but cant get any sond from speakers while watching a film ?
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Help with Home Theatre
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Not much information to go on, unfortunately. Have you followed the instructions here?
https://support.sonos.com/en-us/article/set-up-your-sonos-beam
What TV do you have? How is the Beam connected to the TV?
Just to be clear, a power cycle doesn’t mean turning off a device with a remote, that puts it in standby, and doesn’t force a reload of the OS. What I mean is actually unplugging both devices from power for at least 2 or 3 minutes.
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