Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 5,994 Topics
  • 26,183 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 23
  • 134
Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
  • 1
  • 0
5994 Topics
E
espacio411Contributor I
posted in Speakers
altavoz sonos era 100 se para la musica

Hola tengo 3 altavoces sonos era 100 en diferentes tiendas (un altavoz por tienda) con la misma cuenta de sonos y la misma cuenta de spotyfive . La música se para a cada rato en las tres tiendas.Mi pregunta es si puede ser que al usar la misma cuenta falle.un saludo y gracias.

302
E
melvimbe
melvimbe
asked in Speakers
Sub Mini placement

I have a sub mini in my game room/office/hobby room currently, along with a Beam Gen 1 and pair of play 1s.  It currently sits on the floor just to right of the TV console, and perfectly happy with it’s performance.  However, for various reasons, I’m thinking about putting in an enclosure for a few different reasons.The enclosure would essentially be something I build myself and completely replaces the TV console.  What sort of air space does the Sub mini need on the sides, top and rear?   From what I’ve looked at, vibrations and air flow wouldn’t be an issue as long as there is an inch or so of clearance on all sides. Sound quality is what I’d be concerned about  The front would be fully open of course.  Material of the enclosure would be ¾ MDF or plywood, if that matters.Normally, I would just test it out to see what I think, but I don’t want to spend the time making it if it’s unlikely to work well.  There are few other places I could put the sub, as space is limited in the room but

56704
melvimbe
W
WilliamAPContributor I
asked in Speakers
Play 1 speakers on S2 app

Sonos support is telling me I can't currently control my Play 1 speakers with the c2 app (which I need in order to add a new Sonos sub).  This totally contradicts their online compatibility list.  Can anyone confirm this or provide more info? 

5986
Corry P
J
JaredsFORContributor I
posted in Speakers
Bluetooth Era 100 PC & Android

I recently purchased an Era 100, and I’m having an issue with the Bluetooth audio. I can pair it to my PC, phone, and tablet successfully, but it’s not playing any audio. I have rebooted all devices (including the Era 100 itself), removed and repaired it several times, set it as the default output device,, ran troubleshooters on Windows etc, etc. Everything is up to date. So far I have only been able to use the Sonos app or select the Era 100 as the playback device on my Spotify account to get audio playback. *Its set as the system default on my PC, all other apps and programs are set to default. *On PC/Android (Bluetooth paired to Era 100)→ Spotify → Playback device → PC/Android → no audio*Spotify → Playback Device → Sonos Era → Plays audio  I would like to use it for other apps/programs/streaming services, but I have only had success with music applications and changing the playback device to the Era itself. I was thinking that it could be a Windows issue, but I run into the same pro

3522
F
H
heavnly_abyssContributor I
asked in Speakers
How to connect Sonos Era 100 to Fluance RT81+ Turntable?

I recently ordered my brand new RT81+ turntable from Fluance but I still haven’t the slightest clue as to how I will be able to connect it to my Sonos Era 100 via line-in. Yes, it comes with a built-in preamp and RCA cables, but how would I be able to connect those to my Sonos even with a USB-C adapter? I am very confused, do I need to buy an additional aux cable or not, please help me understand!

14585
F
R
RogerrrrContributor I
asked in Speakers
Era 100 loosing bluetooth connection after a few days

Hi,I am super happy with my new Era 100 set. Have now paired with a Sub and awesome sound experience!One concern though: When connecting my PC through bluetooth, after several days, the connection is dropped by sonos and I cannot reconnect.Rebooting the PC does not help.Rebooting the ERA100s helps, again for a few days. I consider this a workaround.Does anyone have a solution for this?Thanks in advance.

15786
Sotiris C.
B
BranstetContributor I
asked in Speakers
All Speakers cut out but only when playing simultaneously with sub and beam

All speakers cut out after about 1-5 minutes if playing simultaneously with sub and beam. I have three Sonos ones, a beam, a sub and one of the ikea speakers. I can play them all with no issues in any combination. However, if played with the beam and sub, the music cuts out. Ive tried every combo and it only happens with the beam and sub (and anything playing the same music at the same time). The beam and sub are typically connected to the TV but this issue only occurs while streaming music. The sub has an ethernet connection and the beam an HDMI. Everything else is wifi.  When the speakers cut out, first the sub and the beam stop first after about 1-5 minutes, then any other speakers that are also playing with usually cut out with a 30 sec to minute delay.  Any help would be most appreciated because the system sounds so much better with the sub (but it always cuts out)!

893
Airgetlam
B
bruno0701Contributor I
asked in Speakers
Trueplay don´t make difference when turned on and off

I have the sonos era 300 and when i do the trueplay in my room, after is done i turn off and on the trueplay and the sound don´t make any difference, i tried with my other wifi in my house, in other places of my home and still the same, my best friend has one era 300 too and in his case makes a HUGE difference when is turned on and off in music, when his speaker in on 20 of volume it gets very very loud and in my case the sound is very low in the same percentage of volume, his phone is an galaxy fold 5 and mine is an iphone 11 pro max. Please i need help!

28113
B
S
SebkaContributor I
asked in Speakers
play1 and play5 gen1

Hello, I received two play1 and play5 gen1 speakers from a friend and I am trying to listen to music but they do not support AirDrop and my question is whether I need to buy an additional device

2902
Stanley_4
1
12promisesContributor I
posted in Speakers
Era300 balance

Anyone else think the balance option is needed for there .

2553
Ken_Griffiths
H
higerbolerContributor I
posted in Speakers
Who to use Sonos Ray Indicator lights?

Why This light indicates that the speaker is powered on and functioning properly. How listen the music on speakers properly. Today indicates lights also represent Solid White Light.

1733
Airgetlam
B
BJ PaynterContributor I
posted in Speakers
S1 & Play 5

My Play 5 keeps cutting out and it is the closest speaker to the router, there are no problems with the other two speakers I have further away.I went to update to S2 as the app said I need to update. I did this and it tells me my Play 5 is not compatible with S2 and when I try to add it back on to the old S1 system it forces me to update to S2 which is not compatible.I am completely stuck, anyone have any insight?

333
Stanley_4
D
daredinaContributor I
posted in Speakers
Shipping

Please FedEx Ground Economy does not protect these expensive speakers because you cannot pick them at a nearby location when you’re not available during delivery. These speakers are too expensive to be left on the porch when the owner is away. Kindly fix. Thanks

862
Stanley_4
J
jamsmattContributor I
asked in Speakers
Sonos Alarm Glitch

My sonos one alarm keeps glitching, it’s set to just the standard chime and when it plays it just intermittently cuts out whilst playing the alarm? I’ve turned the speaker on and off multiple times but it’s only been doing this very recently. No other issues with any functions at all.

11151
Airgetlam
J
jmkingsbury
asked in Speakers
Sonos Roam and Alexa

Hi,  My Sonos Roam does not respond to my Alexa commands when I request a specific podcast. I had this issue previously so set a fixed IP for the Roam.If I speak to my Alexa devices and ask them to play on my Sonos speakers (Symfonisk and Roam) it does this no problem, so I suspect there is an issue with Sonos/Alexa integration NOT the network...  

1445
G
J
JuhaFINContributor I
asked in Speakers
Multiple (100-200) users

Hello!  we are planning to install 4 speakers ( 2 stereo pairs ) to  private gym. There is going to be between 100 to 200 users and is possible to use system by their own sonos app without registering and if they wanna play all music from Spotify or Apple Music is this possible? 

2748
A
D
Djoeka12Contributor I
posted in Speakers
save volume settings

I love my Sonos system however there is one issue that I find really frustrating. Every time I open my app when i get home, the volume for my Group has reset all the levels equally. I have different speakers set at different volumes in order to achieve the most even sound possible. It's frustrating to have to constantly reset the levels. This makes it harder to justify buying future Sonos as well because the more speakers I add, the more difficult it becomes. Maybe there is a setting I'm missing here? Please help! 

3813
P
N
nige83Contributor II
asked in Speakers
audio keeps jumping on sonos five

Hi just out of the blue my sonos five keeps jumping , it was perfectly working before . It’s Wi-Fi connection my set up has states it’s excellent . I have tried adjusting the audio delay options but still doesn’t work . 

724
N
C
CBRockersContributor I
asked in Speakers
era 100 with turntable as line in grouped with play1 becomes ungrouped after record stops playing

I have an Era 100 speaker with a turntable connected via line in.  I group the era 100 with a Play1 and the records play through both speakers as expected (and sounds great).  Shortly after one side of the record ends, the 2 speakers become ungrouped.  This happens every time.   So, when I go to flip the record, I also have to re-group the 2 speakers again.  It is quite annoying :(

4363
A
R
RKPEnthusiast II
asked in Speakers
how can I run era 300 trueplay Quick tuning when it won’t even initialize since it says it can’t run on the iPad Pro 6th generation?

I just set up my new era 300 and tried to run quick tuning. I received an error that stated that it was not supported on my iPad Pro 12.9” 6th gen.I wanted to do a quick tuning which uses the microphone on the era 300 but there’s no way to initiate it. Has anyone else had this problem and have a possible resolution?

1354
R
M
MichaelMorganContributor II
asked in Speakers
Partial sound

I have a few speakers grouped and only some are playing. The troubling issue is the controller looks as if all are playing but many - including part of a sub/era 100 pair - have no audio. I have stopped and restarted playback with no luck. This occurs while playing a station from Amazon Music (basic access w/Prime membership) and on a Sonos Era 100 + Sub, a Move 1, a Roam 1, a Play:3 and Symphonisk picture frame speakers all grouped. Diagnostics no. 1636438787

553
M
I
idkmybffjillContributor II
asked in Speakers
Sonos One (1st gen) unable to connect to community Wi-Fi

So I’m posting this on behalf of a family member who is at an apartment complex and unable to get 2 1st gen Sonos Ones to connect to the “community Wi-Fi” they have. And by that, I mean it’s run by a company called Pavlov Media, and you have your login where you have to add your device‘s MAC addresses into their portal in order for the device to get working Wi-Fi.He used the MAC address under the unit / on the box, but neither Sonos One is able to connect to the Wi-Fi network. I then wondered if this MAC address is the wired connection MAC address? How can we find the Wi-Fi MAC address of the Sonos One if we can’t get the Sonos One to connect to Wi-Fi without it? (i.e. we need to be able to add the Wi-Fi MAC address into the Pavlov Wi-Fi device portal)I found a few other threads on Reddit of people who had trouble getting this Sonos speakers to connect to community Wi-Fi setups like this. No solution from what I can tell.

3278
Stanley_4
F
famchangortegaContributor I
asked in Speakers
YouTube Music Message "Playback paused because your account is being used in another location."

Error message shows on -apparently- random songs, system plays some songs and artist without problems but some others such as “sofia” from Alvaro Soler and “Build a Fire” from the Magician, Clew &Prov it pauses and shows the message. The songs plays well from the youtube music app and when I cast it to a google speaker. The system that I am currently using is a Sonos one

10781
Airgetlam
H
Henrik0712Contributor I
asked in Speakers
Downgrade Ikea Symfonisk Bookshelf Gen 1

I have 3 Ikea speakers gen 1 (s2) and an Connect:Amp (s1). I would really love to use all in the s1 app. But I can’t downgrade the speakers. I’ve tried everything:resetting the speakersresetting/rebooting routerupdating aps, delering them, rebooting the phoneBut the downgrade fails again and again.Is it posibly at all? And if it is, what am I doing wrong?

8616
Ken_Griffiths
S
sonnnetAvid Contributor I
posted in Speakers
only right speaker plays, then both

Hi, I have two Ones in a stereo pair in one room and two Symfonisk speakers in a stereo pair in another room.I am choosing playing all as a group.When the music starts, only the right One plays. Then after a few seconds the left One joins in.Then a few seconds after that, only the right Symfonisk joins in and then after another few seconds, the left joins in.Any advice so they'll all play at once from the beginning? Thanks vm.

1399
S
Terms & ConditionsCookie settings