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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5680 Topics
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Musky75Contributor I
asked in Speakers
Sonos era 300 static, pop sound

I was so excited to receive my Sonos Era 300 yesterday. Everything sounded great at first. But last night I was going to fall asleep to some music like I sometimes do and I noticed a static pop sound. It’s like listening to your music while someone is slowly closing a bag of chips.  I tried everything. Unplugged, reset, tried playing through both the Sonos and Apple Music app and it still did it.   Anyone else notice this issue?I’m hoping it’s a software issue, but I’m not waiting to see if it is   

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Fozziebear40Trending Lyricist I
asked in Speakers
Sonos Era 100 Stereo Pair

When you use two Era 100’s in a stereo pair, do all 4 tweeters still work, or do they switch off the inner facing ones and send stereo to use just the outside tweeters please?

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braydonosContributor I
asked in Speakers
Project Primary E (Phono) to Sonos Era 100 with RCA to 3.5: Buzzing/Grounding issue?

I’m having issues connecting my Project Primary E (Phono) to my Sonos Era 100,I have the Sonos USB-C to 3.5 Line in Adaptor and my Turntable came with a RCA to 3.5 cord.Everything connects and plays on the Sonos Era 100 but there is a loud buzzing sound which I think is a grounding issue? How can I fix a grounding issue where there is no option for grounding on the Sonos Era 100?Am I missing a piece of equipment like an Amp? I thought i didn’t need one because my turntable has a phono pre-amp inbuilt and them the Sonos Era 100 already has line in connection?Help!

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dholleyContributor I
asked in Speakers
Power 5 cord is broken

The power cord on the back of Sonos Five is broken. Can i purchase a new power cord?

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masterTContributor I
posted in Speakers
No sound in first play

Hello, i have problem with my Symfonisk Frame speakers. I have Apple TV 4K, in front Symfonisk Frames in stereo mode and rear two homepods. While i play something on TV, sound goes only from rear homepods. So i must stop playing and continue, sound goes from front speakers with rear homepods.  In Apple Tv have set all speakers on, i was trying change channel of 5 Ghz wifi on my router, but this not changing. It doesn't happen to you all the time, but about every third boot the front speakers have no sound. Just stop the playback and start it again, the sound on the front speakers will start. Any idea, where is the problem? Thank you.

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Airgetlam
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bigshrimp82Contributor I
asked in Speakers
CD player into 1 Five to other speakers

I have a great Sonos system built for music across my house. 2 current gen Five’s and 2 Era 300’s. I know I can line-in a CD player into one of the Five’s. Can I then connect them like normal and have the line-in streamed around the house like I do with my streaming services? 

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MammenrContributor I
asked in Speakers
unable to find upgrade section in my profile

I’m unable to find upgrade section in my profile. Is it because my country setting is india? 

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Airgetlam
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AbdoulamzahTrending Lyricist I
asked in Speakers
Dolby atmos and sub

Can I add sub gen 3 to arc+2 eras 300 and still DOLBY ATMOS? 

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AjTrek1
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blackskull182Contributor I
asked in Speakers
Random Alexa activation + Randomly music playing in the middle of the night

Hi everyone,I have five Sonos Era 100 and i have two quite important problems that are making me think about returning the products:Random Alexa request sounds; Randomly music playing in the middle of the night.I live at home alone, I have no children or cats :)I collected this diagnostic: 959504036Thank you

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Laura-vinyl-loverContributor I
asked in Speakers
How do I connect my Five to my vintage record player

 Hi community,I recently purchased the Five, which works and sounds great however I purchased the Five in order to connect my old 1980s record player together with my vintage amplifier but I can’t get any sound 😥 I think it’s best to show you a pic of the options I have in order to connect the line in (I bought 3.5mm jack to 2 RCA cable). Looking at the picture provided, where do I plug it into? I’ve tried everything except for the speaker component as the RCA doesn’t fit it. Please help as it’s been a days of days of trying with no sound. I’ve also tried all the Source levels in the Sonos app to see if that’s causing the issue, but that doesn’t seem to fix it.  Back of the record player and amplifierFront of record player and amplifierBack of the Sonos five with RCA cable connected 

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haavardContributor I
asked in Speakers
Impossible to downgrade Play:5 (gen 2)

I have a mix of old and new Sonos components in my house running S1: 2xPlay:5 (gen2), a Play:5 (gen 1), Connect:Amp and a few more. It happened twice that our kids or their friends see the Sonos prompt to upgrade to S2, and initiate the process without asking. They maybe think they're doing us a favor.The first time we managed to downgrade all devices to S1. The second time not. One of the Play:5 gen 2 speakers refuses to downgrade.I’m using the S2 app and follow all the instructions (reset/reinstall S2 app, reset speaker, etc.). The app finds the speaker and eventually starts the downgrade process. It shows a downgrading progress bar for about 3 minutes and then finally a message that it was unable to downgrade the speaker.No details about the error.I’ve tried this multiple times, with ethernet and wifi connection, I added the speaker to S2 and then completely removed and reset it. I read other threads on the same topic, but no solution found. I probably spent three whole days in my l

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cshawkins1012Contributor I
asked in Speakers
Connecting existing system to a different router

I lost my internet service and am waiting for the ISP to come out.  In the meantime, my neighbor is generously offered to let me connect to his router.  I have connected my mobile and a couple of TV’s in my house, but I am having difficulty connecting any of my Sonos products.  When I launch the Sonos app, at the top it says “WiFi isn’t connected Learn More”.  After tapping on that, it gives me another page with “WiFi isn’t connected AND You need to connect this mobile device to the same network as Sonos”.  At the bottom it has an icon indicating “Go to WiFi settings”.  After tapping on a WiFi screen pops up showing some of the available networks.  The top one is the one my mobile is connected to and it shows “Connected”.  I cannot figure out what I’m doing wrong.

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chris B.Contributor I
posted in Speakers
my Sonos Ray and my Sony TV KD-43X80J will not connect.

Hi, I have become really exasperated with trying to connect my new Ray to a Sony TV. In regards to this problem, I have tried everything. Resetting both, disconnecting, a new optical cable, I am now at my wits end! Both live in my holiday home.However, my Ray will play Spotify with no problem and very good it is too! Almost as good as my Move….Can someone help? TV model is in the title. The Ray was purchased as the TV speakers are not the best….My Sonos playbar I have at home is brilliant.  regards,Chris Berrisford

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Dan58Contributor I
posted in Speakers
play 3 and new one

I am wondering if I use my old play 3 that does not have the blue tooth connection and I buy a new one. Will I have the blue tooth capabilities by accessing the one and play the music on all of them from streaming 

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paulglewisContributor I
asked in Speakers
Will Amp work with a passive subwoofer on the RCA port?

I bought an in ground passive subwoofer and would like to connect it to my Amp. I ran 12 AWG wire from the sub to the Amp and then realized it was an RCA connector. Do I need to install anything between the RCA connector and the speaker wire? Or, do I just need to buy an RCA connector?

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Ken_Griffiths
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xcxContributor I
asked in Speakers
As a guest ...

I am house sitting at the moment and the owner told me I can use their SONOS play1. If AirPlay was compatible with this speaker, I’d be fine but, as it isn’t, I have two questions:Can I log into my own SONOS account and use it with their speaker? How is it possible to log out of their account to log into mine? Would this mess up their system when they return to log in? If option 1 is not possible, can I log into my music service on their account and log out of it when I leave? They use SONOS in their main home - if I logged in, would they have access to my music service? I’m embarrassed of my music choices, so want to stay as private as possible! Thank you.

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bzg1234Contributor I
asked in Speakers
Playbar and Roam died: Coincidence?

Last weekend, my Roam, which was about a year old, didn’t power on. Then, a few days later, my Playbar wouldn’t power on. The devices are on the same network, but they’re in completely different parts of the house, plugged into different power outlets, but it just seems like a very strange coincidence and makes me wonder if there’s malware or some other issue on the network. Or...it could just be coincidence.(FWIW, Sonos replaced the Roam already and the new one is working fine so far. They Playbar is out of warranty, but Sonos is trying to make it a little less expensive for me to replace.) 

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Airgetlam
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airattackersContributor I
asked in Speakers
problem connecting to sonos

Problem connecting sonos products to wifi..can someone please help 

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Eido LuContributor I
asked in Speakers
Mobile phone connected on 5GHz wifi cannot find Sonos products connected to 2.4GHz Wifi

I have successfully connected my Sonos One and Bean Gen2 to my Wifi on 2.4GHz. My mobile phone is connected to the same network wifi on 5GHz. In Sonos app, it shows “Sonos and your mobile device must be on the same network”. Actually they are one the same network but connected by different frequency channel. When I switch my phone to 2.4GHz, Sonos can be found without issue.I tried to connect my Sonos to 5GHz Wifi, and it couldn’t connect. I need my phone connect to 5GHz Wifi for faster connection. Can anyone help? Not sure if Sonos only identifies network by Wifi SSID.And can anyone help to confirm if my products (Sonos One & Bean Gen2) can connect to 5GHz?

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Bruna RettContributor I
asked in Speakers
Is Sonos hacking my Spotify?

I have no idea what Sonos is. But for the last year or so, I’ve been dealing with someone somehow having access to my Spotify through an app called Sonos. I have never sign up my Spotify on any of it. Im the only person who has access to my Spotify account.  When I speak to costumer service for Spotify, they were never able to solve my issue. I have changed passwords and logged out of all devices multiple times. Still, someone is able to invade my Spotify through the Sonos app and create a device named “Family Room”. None of my neighbors have families around me. I have never given my wifi password to strangers, only 3 people know it and none of them know what Sonos is. Regardless, I still changed my wifi passwords as well.  It got to a point that whenever I saw someone listening my Spotify through Sonos, I’d just take over the speaker and play Metallica, heavy metal and weird noises as loud as possible. Still, at least once a week for the past 18 months I play this game of logging myse

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teamcooperauContributor I
asked in Speakers
Connecting an Echo Dot to a Five via Line-In…

…would send Alexa response audio out through the Five - true or false?!I’ve googled this a bit and can see people suggest that it should, but I’ve just tried and hear nothing from the Five. Is this possible or have I misunderstood?If it is possible, aside from trying a different cable (that I know to have been working about a month ago) what troubleshooting steps can I take?

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Mark HoganContributor I
asked in Speakers
Wall mounting a play bar

Hi peeps, does anyone know if the current Arc wall mount that Sonos sells is suitable for an earlier model Play Bar??

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JonnyDotNetContributor I
posted in Speakers
Sonos S2 stopped working months ago - so why am I keeping my system?

OK so I sold my Sonos amp and Sub and went back to a wired system which suits me better. I retained just a couple of Sonos One’s for streamed music which have always sounded great. However for the past 8 months or so the S2 app constantly “loses” the speakers and I have to go through the whole re-registration process which is inconvenient (the speakers are out of reach) and takes a long time.From browsing this forum, this behaviour seems quite common with WiFi only setups and has been blamed on the vagaries of the local network system and/or router. Now I’m a network engineer with 30 years experience and have spent considerable time configuring my local network to suit the Sonos products (including static IP’s). IMHO this is not something I should have to do - the average user should NOT have to jump through technical hoops to get his/her product to work.The bottom line here is that despite all the re-configuration, the app regularly loses the speakers and I have given up. So am I sell

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Jamie A
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tatojContributor I
asked in Speakers
Era 100 Line-In Question, Single Speaker Delay?

I am considering getting a Era 100 to connect to my computer via the new USB-C Line-In. Before anyone jumps on me that it’s not its intended use, they actually mention it on the Era 100 product page it says: Line InUnlock new listening possibilitiesConnect a turntable, computer, or other audio source using an auxiliary cable and the Sonos Line-In Adapter. I understand the required sync delay when grouping rooms or wireless stereo pairs, but I’m hoping it’s less than 75ms for a single Line-In device with the new Era’s. I know most Sonos speakers there is a minimum 75ms delay introduced.  My question is, if you have a single Era 100 (not a wireless stereo pair, not grouped with any other rooms) connected via Line-In to a computer (or TV, or turntable) will you still get the 75ms delay, or is it lower?  Anyone with a single Era tested?  Since computer and turntable are being advertised as a feature of the Line-In and I know the delay was a discussed issue in the past using Sonos speakers

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flashbulbContributor I
asked in Speakers
Stereo pairing Sonos Five with mixed orientation

I currently have my Fives paired (L & R ) in vertical orientation but would like to flip one to the horizontal to better fit a shelf.  Any concerns about having them in different orientations?  Yes, I should just try it, but I don’t want to start moving stuff around if it’s a bad idea.  TIA

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