Answered

linked system issues

  • 10 January 2024
  • 2 replies
  • 36 views

I have a play base, sub and 2 x play 1 in my living room. They were all working together as the  surround system until I recently got a new internet hub. 

I factory reset everything and added them individually to my system.

The play base & play 1’s work as individuals. When I added the sub to the play base they worked together, when I then added the surrounds it all went wrong.

The sub still shows as attached to the play base but zero output from the sub.

The play 1’s show as the surrounds attached to the base & sub but zero output from them.

When I tried to compete the true sound it worked for the play base when on its own but repeatedly fails with the play 1’s & sub attached as complete system.

I have an Ethernet cable attached to the play base only as not possible to link the others that way.

 

All help & guidance welcomed. 

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Best answer by Airgetlam 10 January 2024, 15:45

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2 replies

Sounds like your new router may be choking on proxied IP addresses…or, perhaps, the radio on your PLAYBASE was turned off, or has failed. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Userlevel 7
Badge +22

Won’t help you at this point but for other folks in your situation Avoiding the Factory Reset is a very good idea, Do this instead:

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network