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Contributor I
January 11, 2024
Answered

sonos plays music randomly

Brand new to Sonos. I have the arc sub and two ones as rears. Music starts playing randomly. Once waking us up at 4am. 
 

2124883762 Here is the diagnostics code 

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Airgetlam
AirgetlamAnswer
January 11, 2024

Those of us in this community have no way of accessing your diagnostic, either. You would need to call Sonos Support directly to discuss it.

Bruce

2 replies

Lead Maestro
January 11, 2024

Do you have any alarms set in the Sonos app? Do you have any pets? What music streaming services do you use?

"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
AirgetlamAnswer
January 11, 2024

Those of us in this community have no way of accessing your diagnostic, either. You would need to call Sonos Support directly to discuss it.

Bruce