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Answered

Two issues

  • January 8, 2024
  • 1 reply
  • 57 views
G

I have had Sonos for years now and experiencing two new issues. When listening to music (on one or several speakers), the music will turn off for about 3-7 seconds and then come back on. What’s odd is, my living room is set up with a Play 5 and a Sub. When the Play 5 stops playing as described above, the sub will still play. Any thoughts on how to fix? 

The second issue is, when I am listening to music (seems mostly when using multiple speakers) randomly in the middle of a song, the song will stop and a new song in the playlist will start playing. I am the only one that has the application on my phone, so no one else is messing around and changing the song. Any thoughts? 

Thank you! Gary

Best answer by Ken_Griffiths

It initially sounds like wireless interference. Perhaps see if this Sonos support link will assist to resolve the issue…

https://support.sonos.com/en-us/article/reduce-wireless-interference

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1 reply

Ken_Griffiths

It initially sounds like wireless interference. Perhaps see if this Sonos support link will assist to resolve the issue…

https://support.sonos.com/en-us/article/reduce-wireless-interference

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