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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5745 Topics
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ChundyvContributor I
asked in Speakers
sonos one a100

Hi I have a sonos one a100. I want to by another to make a pair and I know I can’t but this through sonos anymore.I have been searching online and am unsure as to whether what I have is gen 1 or gen 2 as this often how resellers are advertising.mine is Alexa and blue tooth enabled.any advice?

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SkitoContributor I
asked in Speakers
New sub gen 3 hookup

Connected new Gen3 sub, no sound. Haven’t run trueplay yet. Light on sub is white.

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SarahN
SarahNHeadliner I
asked in Speakers
Grouping speakers from Turntable 'Room'

Hi, this might seem like a silly question but if I pick uncompressed audio from my line in, and then group my turntable and my Fives (which it's plugged into), with my Era 300s (making it play through 2 sets of stereo speakers), will it keep the audio uncompressed?

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SarahN
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RichardJohn621Contributor I
asked in Speakers
losing products

Having issues with products droppingmy computer when connected to  wifi picks up the Move and Roam pairs but none others.When connected to ethernet they pick up all but the Move and Roam.My iphone will only pick up the MoveI have 11 pieces of Sonos equipment and feeling like this game of trying to get them to connect more than its worth.Hate to think this has been a waste of money. 

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ratty
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Boston IT GuyContributor I
asked in Speakers
Sonos One using Airplay Sound drops after a few minutes

I have two One’s that work great for music, but when I use them with AirPlay via Apple TV as an alternate output, they disconnect after 5-10 minutes - well, sound stops, but going to the Apple TV and Sonos App, it shows connected.All firmware is up to date on all hardware, Sonos + AppleTV.Have reset them all, unplugged, etc, still same outcome. Is this normal? Thanks! Moderator edit: Changed Play:1 to One for accuracy

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Airgetlam
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ndbass_2001Contributor I
posted in Speakers
Era 300 wall mount w/metal studs

I have a pair of era 300s to be wall mounted as surround speakers in newly finished basement. We have metal wall studs, not wood, and wondering if it's safe to mount through drywall to the metal studs and what fasteners to use?

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Stanley_4
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DC58Contributor I
asked in Speakers
Play 5 not connecting to ipod

I recently had a new router installed.  The Sonos S1 app (on iPod touch) now can’t find my2 x play 5s, when I try to connect to existing system.Do I try to connect both 5s at the same time, or should I connect one then the second one.All my music is on the iPod so I don’t want to have to buy a new device and upload it all. Has anyone had this issue and if so, how did they resolve it.Any help appreciated, otherwise I’m back to playing cds 😩

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Airgetlam
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Falcon54Contributor I
asked in Speakers
Sonos reset not remembered

I set up a Netgear mesh system around the home for better Wi-Fi coverage. I’ve spent almost 2 hours attempting to have my Sonos system run on the stronger, better coverage mesh system.  I’ve set all of my speakers, 8 in all, to the Netgear Wi-Fi, which has a different I.D than my main router. All my speakers showed up in my Sonos app, except my Move, and have played music through all speakers after changing the Wi-Fi to the Netgear mesh. Now when opening the Sonos app it doesn’t show any speakers set up in my system.  The app searches for my speakers but cannot find them after trying for about 15 minutes.  Do I need to do a hard reset?  I followed the instructions within the app to change my Wi-Fi.  At first it was successful.  Not so much now.  Any suggestions?  Thanks for any help.

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DTW MikeContributor I
asked in Speakers
ERA Speaker connections to ARC and Bluetooth and External Source

Cross posting here from the Reddit group.I just finished listening to the Q&A and reviewing a lot of posts in this group but I don't think that I fully understand.  (By the way, the link in the email didn’t work on my computer and I had to log on late using my mobile.)I want to use two ERA speakers as rear speakers to pair with my Arc and Subwoofer. I am interested in the ERA speakers because of the line in option to use with a CD player or turntable. I also want to use the system for Bluetooth streaming.I heard during the recording that the ERA speakers is the easiest way to connect other content to the overall speaker system, but then I also heard that the sound system was only one way from the ARC to the ERA speakers. From the comments in this group, it sounds like I can get this setup to work by doing different setups for each use case, but that is not clear.I do understand that streaming from my mobile will not provide Atmos level sound, but how do you set up the system to be

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Former Genius MikeContributor I
posted in Speakers
Sonos Disconnects from Wifi and wont connect or see Ethernet connection

Diagnostics code: 348474538We are in an open office plan in LA. We have 3 Play 5s and recently after an update they constantly disconnect from the app, stop playing mid song, and wont go longer than 1 to 1 ½ songs with out either disconnecting or not being seen by the Sonos app. We have followed all the troubleshooting on the forums. Unplugged and reset all the devices multiple times. Reset the App and even “forgot the current sonos system” The devices are all connecting over wifi right now but also have a hardwire ethernet connection going into them. When trying to “Disanle Wi-Fi” we get an error immediately. “Wi-Fi Not Disabled Make sure this product is connected to your router with an Ethernet cable. They are connected and they go to a swtich in our server room. The IP addresses have not changed, nothing in our network changed. but this last “Software Update” broke the entire system to the point it is unusable and our management is about to explore other options. Please help.

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106rallye
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Al76Contributor I
posted in Speakers
subwoofers not powering up anymore

My subwoofer is dead 

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Stanley_4
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ChristianpaganiContributor I
posted in Speakers
access to wifi with no password but code to have access to internet

I am using sonos in one resort, I can access to the wifi without (open router) any password but then the system is asking for a code to access to the data and i get an error 1101 or 800 during setup. How can i manage this with my symfonisk? Moderator edit: corrected typos for clarity

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Stanley_4
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foldbakTrending Lyricist I
posted in Speakers
Sonos Play 5 Gen 1 4G LTE won't connect

I have an fifth wheel RV with a Winegard 1000 gateway. I use a T-Mobile data plan. All of my components connected to the gateway.TV Livingroom TV outside Tapo camera Alexa dot Cell phones Laptop Sonos P5 Gen 1The gateway was having problems so Wingard sent me a replacement. Same model. With this unit I can’t connect my Alexa or Sonos. https://winegard.com/gateway/I suspect the security protocol? I’m no expert. The protocol settings are:  OPEN WPA-PSK (TKIP) WPA2-PSK (AES) WPA2-PSK (TKIP) & WPA2-PSK (SHA256) WPA-PSK (TKIP) & WPA2-PSK (AES)Using 2.4GHzI’ve tried to factory reset. Still not connecting. Took it in my house and connected to my home WIFI no problem. Any help would be appreciated.

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william44Avid Contributor I
asked in Speakers
ecouter e n bluetooth

BONJOURc'est une question surement idiote. je viens d'avoir une sonos , que j'ai réussi a appareiller en bluetooth à mon PC. mais je ne sais pas comment faire pour que la musique se diffuse ? l'enceinte bien que connectée ne lit que ce qui est sur le player sonos, pas sur le réseau bluetooth ? je suis connecté via internet à une station de radio en ligne-c’est une radio locale inconnue sur sonos radio-, je voudrais que le son sorte sur mon enceinte sonos  … est ce possible ? que dois je faire ? Merci d’avance poru votre aide :)sinon : à quoi sert le bluetooth sans cette possibilité ?

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RoxZoeContributor I
asked in Speakers
Not getting Dolby Atmos

I have the soundbar connected to the Arc port on my TV. I tg rued playing something using my Apple TV and PlayStation but it says it’s playing in Dolby 5.2 and not Dolby Atmos.  Any idea where the issue might be?

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SarahN
SarahNHeadliner I
posted in Speakers
A pair of Era 300s at slightly different heights

Hi,I currently have a single Era 300 in my lounge for music. I have bitten the bullet and ordered another plus the stand, using one of my 15% off coupons. When installed as a stereo pair for music with the other, there will be about a 10cm difference in height. Will this matter given I will do Trueplay?Hope not as I don’t really have any other options on placement.

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SarahN
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Sir WilberContributor I
asked in Speakers
older speakers with the new wifi

I have older Sonos speakers (play 1 and 3 as well as the play bar and the sub) that worked great.  I have just moved to a new place.  My Wi-Fi provider gave me a new router and now I can’t seem to connect any of my speakers.  I have tried a factory reset on one play 1 and the sub but that didn’t work.  I am wondering if there is an issue with the Wi-Fi b/g and whatever the latest Wi-Fi protocols are.  Would that be causing the issue?  If not what suggestions do you have?

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The MikesterContributor I
posted in Speakers
Spotify has disappeared from Sonos app music services and i cannot connect to my Sonos via Spotify either.

So today Spotify has disappeared from the Sonos app. I am based in the UK. Has been working fine for years. My Sonos speakers appear in Spotify app list but it won’t connect to them. Tried rebooting router, ensured I have a country set in my Sonos profile. I think there’s something else at play here? 

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Jamie A
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VisitlynnContributor I
asked in Speakers
Play 5 (gen 1) to Vizio Tv? (No amp)

Hello,I purchased a play 5 (gen 1) speaker from Grey bears. I don’t have an amp. The speaker has been updated and I am able to play music from the Sonos S1 app.I’d like to hook it up to my Vizio TV, if possible. I tried a a 3.5mm Adapter but no sound. Is there another option?  

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Matthew Fox1Contributor I
asked in Speakers
how do i reduce bass sound

How do I lower the base on my sinus 5

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Airgetlam
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GeerodContributor I
posted in Speakers
How to reduce bass on Sonos Move when connecting via bluetooth?

Why can’t I reduce the bass when connected via Bluetooth? I don’t have wi-fi at home and am really stuck with terrible sounding bass-heavy sound? 

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steveg007Contributor I
asked in Speakers
Play bluetooth, wifi, or audio line source on Sonos One

what is the least expensive was to play sound from my computer with my older Sonos one

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controlav
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Joe95yContributor I
posted in Speakers
Songs not showing up in sonos app

New songs I have downloaded aren't showing up in "On This Mobile Device". I have checked and the sounds are also in my music folder on my Android phone. I haven't had to move and audio files before amd it's suddenly not showing my newly downloaded songs. They are downloaded as mp3 files. Need halp!

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Airgetlam
Dogdad
DogdadHeadliner III
posted in Speakers
purpose of this ? circled in red

Purpose of it? Override?  

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mlkissel1Contributor I
posted in Speakers
very loud low frequency rumble at start of alarm

Every once in a while when Sonos starts an alarm set to music, my subwoofers emit a very loud low level rumble for about a second or two. First, scares the crap out of us, but I am more concerned it will damage the speaker. Running latest software. submitted report. Anyone experienced this issue?? thanks   

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