Answered

Downgrading Play 1 from S2 to S1

  • 21 January 2024
  • 2 replies
  • 297 views
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I have an existing S1 System with several speakers, Play 5/3 and 1

I have a new Play 1 (set up on S2) and want to add it to my existing System (S1), and need to downgrade 

I have followed all the steps.. uploaded the S2 Controller, opted for ‘downgrade’… etc.. and it fails to complete the downgrade.. Have tried several times with no luck 

All advice welcome… 

 

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Best answer by Ken_Griffiths 22 January 2024, 00:13

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2 replies

Stanley_4
Userlevel 7
Badge +22

If you have tried the downgrade with the Sonos connected via Ethernet and it still failed, It may be defective, I’d call support and ask them to look at your system.

Ken_Griffiths

@PJSmyth 
Did you cable the Play:1 speaker to the LAN? If not, perhaps see if doing that will work to downgrade the Play:1.

  1. Reboot the local router (recommended)
  2. Cable the Play:1 speaker to the LAN/router
  3. Delete or simply reset the S2-app and all data.
  4. Reinstall the S2 app (if not installed already)
  5. Factory reset the Play:1 speaker that you’re downgrading.
  6. Open the S2-app and chose option to downgrade the wired device.
  7. Note: there has to be a S1-only product visible on the network too.

Here are links to both the factory-reset and downgrade instructions:

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