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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4633 Topics
L
Lee84Contributor I
asked in Speakers
grouping to another room

I’m having trouble grouping my speakers with another speaker in another room (can’t group all speakers together) can anyone help. Very frustrating 😫

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Ken_Griffiths
1 year ago
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Too much techAvid Contributor I
posted in Speakers
Symfonisk - ideal positioning for stereo

I just wanted to check if there was any positioning recommendations for these speakers. The manual recommends 8-10 feet apart, with a listening position 8-10 feet away. The manual also says - The SYMFONISK is designed to work well even when placed next to a wall or other surface. I have bought the IKEA adjustable wall brackets and was thinking of installing them above a double sliding door with the speakers horizontally mounted (8-10 feet apart) 2 feet from the ceiling, pointing down to my listening position which is 8-10 feet away. The left speaker would be close to the left hand wall (6-8 inches).  

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T
1 year ago
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Steady99Contributor I
asked in Speakers
router change, wife can't access sonos

Hi, we got a new router / network.  I updated the sonos to connect to it, no issues.  my wife an no longer access the sonos play 1 (paired).tried everything, re install, re boot, connecting to sonos via app. nothing works. help!

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S
1 year ago
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Agent 0Contributor I
asked in Speakers
my sonos five is crackling

I have two Sonos five set up as a stereo pair. Both are wall mounted and have not been moved a single time. Not moved or touched. Today I was listening to these days by Connor price when I heard a very obvious crackling sound coming from my left Sonos five at -0:45 till -0:43. everything else plays flawlessly, just that one part that dose not work. I have tried many things like unplugging it and re plugging it. But every time It happened. It is only the left one. It dose not happen when I set it to right on the eq or I turn down the bass from 5 to 0. it is only the left one and only when bass is turned up. I have no idea what it is. Btw both Sonos five are not the same version. They were bought a year apart. The left one dose not have a hexagon pattern / bee hive pattern in the mesh when shining light thorough it. The right one does. The left one is the older one but has never caused any problems. I have no idea what is cousins this problem. Thank you for reading this. Have a nice day.

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Airgetlam
1 year ago
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OppyContributor I
asked in Speakers
Sonos one

Is my Sonos one compatible with an Amazon dot?

1
Airgetlam
1 year ago
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rauerdk49Trending Lyricist I
asked in Speakers
S2 upgrade S1 playlists

Will S1 ‘Playlists and Pandora Stations transfer whe you upgrade to the S2 app?

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J
1 year ago
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gabwebContributor I
asked in Speakers
Can I use 2 sonos one SL as surround and stereo?

HelloI have a “home theater” system with an ARC + Sub gen3 + 2 one SL and works perfect.Can I “split” the system and create a new room configuring the 2 one’s as a stereo pair to play music and leave them configured as surrounds speakers when I watch TV?Thank you     

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G
1 year ago
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Brother BeakerContributor I
asked in Speakers
Losing Speakers

Every time I go to play something, I get a different configuration on my Sonos app…speakers that were paired get unhitched, disappear entirely or (my favorite) cannot be seen by the Sonos app even while my wife’s phone is playing on them through Sonos.  To be fair, the tv speakers seem to work fairly well…only the sub-woofer cuts out every now and then.  This is way beyond frustrating.  About every 2-3 months, I decide that I have too much money sunk in hardware to give up and I go around turning everything off and back on.  I suspect that there is something about software updates that trashes local data, but all I get out of the “tech support” is that I can reboot.  Thanks, geniuses.Has anyone had any better luck?  

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N
1 year ago
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damike84Contributor I
posted in Speakers
is sonos still up to date at all?

I’m having 2 Play 5 Gen 2 and 1 One SL - that makes 4.4W + 3.4W = 7.8WLast week I bought a brother WLAN printer → 0.5W if deep sleep - but wakes up on WLAN - anyhow …So i bought some wireless plugs (0.2 W) and turn Sonos off if not needed …But now I loose always my group - Sonos doesn’t find a solution for 10 years: So: Sonos is consuming lots of idle power and is not willing to support power cycles. End of Sonos? 

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Airgetlam
1 year ago
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jeppesenContributor I
asked in Speakers
Play:1 is found in S1 but cannot pair

I have a Play:1 that cannot pair with my S1 system. I have tried to factory reset and it responds in the correct way ending with a flashing green LED.I can then start the pairing in the S1 controller - the speaker is found and makes the paring sound after pressing Play/Pause + Vol+Then it starts flashing amber for about 20 seconds and then goes to solid amber. It stays there for some minutes during which the Controller times out and says “Not connected”. Eventually the LED goes back to flashing green. I have tried the “alternative setup” using a ethernet cable - same behaviour.Has anyone seen this before and is the a known fix?

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Corry P
1 year ago
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Cgibbs65Contributor I
asked in Speakers
Volume will not stay up on Sonos Fives as Stereo pair

I have 2 Sonos Fives connected as a stereo pair. When I move the volume slider up, the volume will stay at that level for about 3 seconds and then automatically decreases to a low level. Other Sonos Rooms playing at the same time with Sonos amps do not drop their volume, only the Room with the Sonia Fives. I have turned the Sonos system off and back on and have rebooted my iPhone 13. Also my Sonos app is up to date. Any help is appreciated.Chris

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G
1 year ago
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AdamWalkContributor I
asked in Speakers
Why Won't My Speakers Appear??

Hi There,I am getting a bit tired of the Sonos ecosystem. What used to work near flawlessly has become nothing but a nuisance since I added new speakers and was forced to use the S2 App. I have a Play: 1, SonosOne, Play:3, Play:5 (2nd gen), and a Move. The older speakers rarely show up in the app. Last night was a rare occasion where all speakers appeared. I played some music in 2 of the rooms (Play:5 and Move). Five minutes later I wanted to change songs and only the Move and SonosOne were in the app. If I check my wife’s phone, she will see something entirely different. If I use the app for my Windows Desktop, I will see different speakers than what my phone shows. But rarely, and I mean rarely, will all 5 speakers show up. I can still somewhat control them even though they won’t show up. For example, if I was previously playing music on that speaker, I can hit play on the speaker and it will play music. But I cannot change music because they don’t show up in the app. It is so frustr

2
jgatie
1 year ago
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MCSiegelContributor I
asked in Speakers
Sonos SL Won't Maintain WiFi Connection

I purchased a Sonos One SL in April and it has worked pretty reliably until a couple weeks ago. Now, it won’t maintain a connection on the 2.4 or 5ghz band for more than a few hours. I have tried resetting the router and switching to a different channel on the 2.4 ghz band. The Sonos usually sits about 30-40 feet from the router. If I move the Sonos closer to the router, the connection is reestablished. But when I move the Sonos to my bedroom, the connection eventually drops. My router is an Asus AC88U. None of my other devices have trouble connecting to the router.  Could the Sonos have a faulty WiFi radio. I appreciate any help with fixing this problem. 

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M
1 year ago
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RaulyyaestaContributor II
asked in Speakers
barra arc

Por qué no se compaginan mi nueva barra arc con mis altavoces One sl?ayuda por favor

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Jamie A
1 year ago
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JxrxContributor I
asked in Speakers
Sub under sofa but no air space?

Is the 1”/2.5cm air gap between subs and bottom of sofa an absolute requirement or can the sub work if perhaps the bottom material of the sofa is completely covering the sub??The material has some give upwards, ie it’s not a hard fixed base of the sofa that is pressing onto the sub.  Whilst it may not be ideal I’m trying to work out how much it will impact the sound having no airflow around the sub thanks for your advice and thoughts - oh and “put it out in the open cos it’s beautiful” isn’t really going to help me. Wife wants it hidden and trying to keep everyone happy.  thanks 

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Airgetlam
1 year ago
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SAIWContributor I
asked in Speakers
Update 14.19 - Music stream and/or speakers dropping out.

Hi,Has anyone noticed that since installing update 14.19 an intermittent problem of total loss of sound, or the 'odd' speaker dropping out, sometimes for up to approx. 5 secs?  More of an irritation than anything  else.  Never experienced this before and nothing obvious has changed on my network.I suspect the update is the problem but, one issue the update did 'cure' was a problem I had with speakers auto grouping post the previous update.Diagnostic (1066513742) provided within 5 mins of the last occurrence of this 'new' issue occurring. Any suggestions?

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S
1 year ago
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Haino220678Contributor I
asked in Speakers
Playback unstable

Diagnostic No. - 530849162

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Corry P
1 year ago
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Nick2319Avid Contributor III
asked in Speakers
upgraded the app, groups not working properly.

Since upgrade the app, I cannot get the groups ‘Upstairs’ and Downstairs to work together. The app won’t allow this. Yet I can select the speakers independently. 

4
N
1 year ago
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ProntobusContributor I
asked in Speakers
Upgrading to a beam or ray from playbar

Hiya, I am currently running a playbar 1.9.1  and 2 x play 5s. 1.13 & 2 x play 1s 1.21. Will i be able to still run my play 5s and play 1s  from a sonos ray or beam ?. 

1
G
1 year ago
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Fukkl0v3Contributor I
posted in Speakers
SONOS ONE SL X2 FOR SALE! (still in the box)

I have a pair of sonos one sl speakers still in the box that Im trying to sell. Im trying to sell them instead of returning them because I do not have the receipt……. any takers??? Ill reduce the price by 20 bucks less then what I paid. But I will not be paying for the shipping. let me know. Moderator Note: Modified in accordance with the Community Code of Conduct - email removed. Topic closed due to attempted sale.

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Corry P
1 year ago
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kw_martinContributor I
posted in Speakers
Can't Find System

I have about 10 Sonos speakers (over the space of 10 years), and now (about 6-10 months ago), I can not connect to any of them. I can see them on-linesudo arp-scan -I eth0 192.168.1.1/24I can ping them, etc., but my android app can not connect to any of them. I should also mention that over the space of 10 years, Sonos has worked very poorly. Don’t touch it; it’s expensive, very poorly supported, and mostly doesn’t work.

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Ken_Griffiths
1 year ago
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FlintstoneFredContributor I
posted in Speakers
play 5 is consistently unreliable

I won’t buy another Sonos product. I’m tired of having to go through the set up and reconnection process every single time I leave it for a few days. Sonos needs to make their products as plug and play as Apple for me to come back. I have owned my play 5 for two years and in that time I have had to go through the setup/reconnection process dozens of times. It’s ridiculous. 

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Airgetlam
1 year ago
A
Anonymous
asked in Speakers
issues with re-adding a Symfonisk speaker to my system

I have a Symfonisk speaker which I have added some time ago. Due to constant issues with it not being available in the app or for Airplay I have reset it to factory settings and re-added it.everything works fine until the moment when the app tells me I need to register it into my system. This step fails every time.any idea how this can be fixed?thanks

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106rallye
1 year ago
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lucaseowen1Contributor I
asked in Speakers
too close to radiator?

Is this too close to the radiator to place Sonos One? It’s the only place for surround sound with my couch.

1
armstjames
1 year ago
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Angel24Avid Contributor I
asked in Speakers
Sonos Five lousy bass using trueplay without depth or forcefulness

Sonos Five the trueplay is lousy the records lose presence and forcefulness even adjusting them do not improve, in Jazz the records have no depth and the reggaeton less and if you turn up the records in the settings the records sound artificial and forced.  It sounds better without trueplay and setting the treble to 2+ and the record to 1+ in case and volume 50, you could investigate please.

1
buzz
1 year ago
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