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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5995 Topics
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jmkingsbury
posted in Speakers
Sonos not showing up on Sonos App - Madness

For about the sixth time this week the Sonos system has become invisible to the Sonos app - on Desktop (and occasionally on the Android App). However Spotify detects the device. On occasion Spotify cannot detect the device but the Sonos App can…..Madness….I have set fixed IP addresses for the Sonos devices as previously suggested. Rebooted router (ASUS  Restarted Devicesetc etcI can’t keep doing this ad infinitum….. 

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Airgetlam
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lovewillrule1023Avid Contributor I
asked in Speakers
Sonos Alarm on Sonos One Goes Off every day, But No Alarm is Programmed

Hello, I am having an issue. For months now, every single day, my ‘bedroom’ Sonos One’s have an alarm that goes off at 8:30am. I can say “Sonos cancel” and it turns off But if I say “Sonos cancel my alarm” it says “there are no timers set”If I look on the app there are no alarms or timers set I have disconnected all other programs (like Alexa) and the alarm still goes off. I have checked previously linked smart voices (like alexa) and there are no alarms set with them either. I cannot figure out how to get it to stop. Please help

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Corry P
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udp53Contributor I
asked in Speakers
era100 line in and bluetooth stereo pair

I have a single era100 which I use over wifi (Spotify mainly), line in (xbox) and bluetooth (turntable)I am considering buying a second one to create a stereo pair.Question I have is will I be able to use the bluetooth and line in across the stereo pair as well as Spotify.Id really like the xbox and turntable to come through as stereo as well as Spotify. Thanks Brett

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Ken_Griffiths
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WardleroyContributor I
asked in Speakers
Line-in no longer connecting to speakers throughout home

I’m no longer able to connect my line-in feed (a turntable) to most of the speakers in my home. This is suddenly a problem for the past few days after a full year of no issues at all. When I activate the line-in and try selecting any other speakers except the 5 (which is wired to the turntable) and my ceiling kitchen speakers (which are connected to my Sonos Amp), it makes all the sound stop and eventually says it can’t connect to the device. Nothing about my home or set-up has changed so I have no idea why this is happening. Submitted a diagnostic—1125498172. 

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munichContributor I
posted in Speakers
Sonos Era 300 manufacturer defect

Hi @ All,Yesterday I received my pair of Sonos Era 300 and after I installed them on the stands I immediately noticed that the build quality of both speakers is not what I expect from Sonos as it seems that the backplate is somehow not even installed on both of my speakers.I googled it and it seems that this concert more people:https://www.reddit.com/r/sonos/comments/1253qem/era_300_manufacturer_defect/Can some Era 300 owners confirm that they also have this problem?  

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Haggismac
HaggismacContributor I
asked in Speakers
Group Sound Distortion

Hi All I am a 65 year old Sonos novice and have now joined your community to look for help as I cannot resolve my issue although I have been adding to the sonos system for a number of years now I haven't suffered from many issues. I have recently noticed that when I group two of the main rooms the sound begins to distort on the one’s at times but not all of the time only occasionally 2 one’s in same room will distort or cut out the other room sounds fine, should I group an additional main room (all three main rooms together) all the one’s distort. In each of the three main rooms I have the following 1 Play base + 2 One’s + 1 Sub, an additional room has 2 one’s + 1 Ray which was recently added also further additional 5 rooms each having 1 one.The complete system comprises of the following3 x Sub3 x Play Base1 x Ray15 x One (2 not yet connected?)I have searched the online help but cannot find anything relating to this issue the system has been updated as of this morning and I have reset

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Stanley_4
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StylarTrending Lyricist I
asked in Speakers
Spectrum Router SAX2V1S is it compatible???

Just got this new router from the ISP and my speakers always disconnect or cannot be found. Have to always find and re-start the router to find all speakers. Sonos say’s to name the bands to separate them but ISP says it is not possible with this router. The page that lists routers that are not compatible does not list this router. Has anyone find a solution for this issue with this specific router? Is my only option is to get another router that lets you separate the bands (2.4ghz/ghz)???Set up:1 Beam4 Sonos Play11 Move

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e9leylanadContributor I
asked in Speakers
I purchased the Sonos SL One for audio output from windows 11 desktop

On-line chatted with a Sonos rep to determine if the audio output of my windows 11 can be sent to the Sonos SL One. The speaker does not have a line in. Is there any workaround to be able to accomplish windows 11 audio output to Sonos SL One speaker?Thank you

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BozhenaContributor I
asked in Speakers
Can't reset to factory settings Sonos Play 1

Hello friends, I have a problem with my Sonos Play 1. I tried to factory reset them as described on the official website, but I can't. When the buttons are pressed, the white indicator should flash, then white and orange, and after 10 seconds green. But the green light just doesn't appear or appear at all.Is there any way to reset the sonos play 1 using an app? It is to reset the speakers through the application, and not to reset the application itself.Thanks!

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KD smithContributor I
asked in Speakers
Sonos One wont connect/play

Hi!5 of my sonos speakers are set up and working fine on my new router.  However, 2 of my sonos speakers wont connect. I keep getting an message saying product not found.  Ive done a hard reset, connected it via ethernet and even called tech support.  I’m so discouraged. 

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Airgetlam
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ShotchkisContributor I
asked in Speakers
connecting Play 1 wirlessly to new BT Hub 2 router

My Play 1 speaker won’t connect wirelessly to my new BTHub2 router

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Ken_Griffiths
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seadragonContributor I
asked in Speakers
Era 300 pair with Sub Mini = Less Bass?

Just picked up a pair of Era 300s with the Sub Mini for music listening only in my living room.  I got the sub thinking it was just a given that I would need it.  However, I find that I actually get more and better bass performance without the sub from just the stereo pair of the 300s.  I was very surprised at this but after A/B testing with and without the sub, I’m getting better bass without it.  Anyone else have this combo?  I’m thinking I may return the sun to save some cash.

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kmiporterContributor I
posted in Speakers
Speaker Groups

Hi,  I am looking to purchase 2 in-ceiling mounted speakers and amp + Sonos Beam + Era100.Can I set up a Group that includes the ceiling speakers and Era 100 and another group that may include the Sonos Beam and In-Celing Speakers  

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buzz
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Richard 1966Contributor I
posted in Speakers
Will this work?

Current set up in living room:75” TVSKY Q Sonos soundbar, sub and 2 x 5’s (group - living room)We want to use a projector in the living room without chasing walls for cabling - we have refurbed the room not long ago.The projector will go on the ceiling in the living room and receive video signal via hdmi from bedroom above living room.The problem is getting sound to the current Sonos surround set up without cables.My solution. Install a Sonos Beam 2 in the bedroom. When we want to watch the projector, “group” the Beam with living room group (mute the Beam).I know it works, and will produce sound. However, will latency be a major issue? And will the sound be in Dolby 5.1 etc or plain old stereo?Much appreciated.       

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jgatie
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Martin_63Avid Contributor III
posted in Speakers
Only one Sonos device can be hardwired

Hello, How come I can only hardwire one Sonos device at a time? As soon as I hardwire one more Sonos device my broadband connection stops working. Maybe it is caused by a loop. When I used a DSL router this was not a problem. Now I use a Technicolor router for a coax connection. I don't use any switches or access pointsThank you in advance.

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Stanley_4
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JPS 1981Contributor I
asked in Speakers
Sonos 1 available to see in the app but not in any other app

I have an orginal play 1 that is connected to my wifi network but I cannot see it in other music apps such as spotify - any ideas?Thanks 

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Ken_Griffiths
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BSAB44Avid Contributor I
posted in Speakers
Line in lost one channel on play 5

I have my play 5 connected to my PC via line in. I seem to have a problem with one channel on the line in on the play 5.I’ve tried the line in on other devices and it works OK. This was a lot of money when purchased so I hope its not now a brick ;-(

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Stanley_4
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callengrayContributor I
asked in Speakers
Grouping from Apple TV through Beam throughout apartment

If I am watching something on Apple TV through Beam in my living room I can group the IKEA symfonisk in my bedroom and it works great. But if I try to group the Five in my office or Roam SL anywhere it sounds like it’s skipping or something. Hard to explain but definitely not listenable. Any ideas?

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falcomanContributor II
asked in Speakers
Compatibility of legacy Sonos with the new ARC system

Is it worthwhile or possible to connect a legacy Sonos system to a new ARC system?

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Airgetlam
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KommishContributor I
asked in Speakers
One SL Slow to Start

Upon initiating a session on Spotify, (or any service) the music promptly plays across all speakers. However, when skipping to the next track, there's an aggravating delay of 5 to 30 seconds before most speakers start playing the music.  I recall reading a comment suggesting that assigning a static IP address to the system might be beneficial.  I cannot find any real information about this type of set up.  Is it true?  Is there something else I can do or is this a normal occurrence for a Sonos system?

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Tommy ViethContributor I
asked in Speakers
Issue with Play 3 not resetting

My sonos play 3 light will not turn green following factory reset, It only blinks amber, it makes no sound upon trying to connect. 

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Airgetlam
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dan_2023Contributor I
asked in Speakers
Electric Hummig / Buzzing noise Sub-mini

Hi,I just notice my sub-mini is making an almost imperceptible humming / buzzing electric noise when connected to the electricity. It is only noticeable if I place my ear very close to the unit, almost touching it.Is it normal? Does your unit also make this noise?Second question, I also noticed the sub-mini does a small pop when starting some songs, not very loud. Is it normal? This happened since the last update (15.9).Thanks!

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Ken_Griffiths
MKwheeler
MKwheelerAvid Contributor I
asked in Speakers
Proper set up for pairing Play 5 Gen 2 Speakers

I have a two Sonos Play 5 speakers paired for stereo.  They are set vertically.  While looking at the manual for another topic I noticed something that confused me about set up of the stereo pair.  In the product guide I have it under “Creating A Stereo Pair” it states“• When placed vertically, Volume Up is above the logo; Volume Down is below the logo.”The images shown in the vertical set up example on that page have both Sonos logos on the outside of the speaker.  This is also how mine are set.  I have also seen where both speakers have the images on the inside of the speakers.  But, in either setting one speaker will have the volume up above the speaker and the other will be below the speaker.Looking at the Play 5 Gen 2 horizontally the volume up control is on the right.  If you turn the speaker with the logo to the left for vertical placement the volume control will be above the logo as described above,  Doing that though would place the left speaker Sonos logo on the outside of th

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MKwheeler
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SImpson169Contributor I
posted in Speakers
Play:1

Hello, I have an Old SONOS Play:1 that I can't seem to pair, tried all the usuals and ran through he app test etc and am getting no response or connection. The Play 1 has a white flashing light. Any ideas or is it time to use as a door stop.??

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yxhContributor I
posted in Speakers
Potential solution to Airplay Error

I found that simply changing the name of the system might solve Airplay Error.For example, change the name of your system from “bedroom” to “bedroom 2”, and choose I haven't moved any Sonos speakers for the Trueplay.Hope this trick also works for you.

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Ken_Griffiths
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