sonos losing connection, mesh solution?

  • 6 February 2024
  • 1 reply
  • 49 views
A

I had problem with my Sonos app losing connection with all speakers every few days. Had to go through the reconnection including switching off router multiple times to find them again. I have a playbar , subwoofer, play 3 and play 1.  I had a Google mesh with Virgin router in modem mode but changed to TP-Link Deco 6e thinking it would improve but it got worse.

i tried all solutions on the forum, turned off guest network, turned off 5g , wired playbar direct to the primary router and spent 2.5 hours on the phone with support. These led only to brief connections. 
I then moved my primary Deco6e router 4 metres away  from the playbar and have now had no lost connections for 4 weeks. I would suggest trying this simple solution before the other more technical answers. Seems that interference was the main issue. 
 

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1 reply

Sotiris C.
Userlevel 7
Badge +14

Hello @Amd26, welcome to Sonos Community!

I am sorry to hear you had issues with the connection of your speakers within the Sonos App.

I am glad you’ve managed to resolve this by moving devices around and thank you for sharing the fix with us.

I’m sharing the following Support Article Reduce wireless interference and I hope this thread helps any who experience similar issues.

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