Speakers

Hi everyone, I would like to seek some help with regards to my sub. When I switch on my TV it mutes my arc and my sub. The arc unmutes itself but I notice that the sub stays muted. Even if I adjust my volume level, the sub stays muted. The only way for me to get it unmuted is to remove the sub from the arc and then add it back on. Has anyone encountered this issue before and have you been able to resolve this? 

Just wondering whether the wireless charger for Roam works with the first generation/original model of the product?

My TV has only optical Audio output, but I wanna connect my TV to Sonos five

How do I know if my sonos one are 2nd. generation?

How can I connect my Sonos 5:PLAY speaker and a Sony CDP-CX355 CD Changer? Do I need an amp and pre-amp?

I’m buying a receiver that has Sonos capabilities and I need to know where the wireless signal comes from?  Does it come from the Sound Bar or does it come from the Sub Woofer?

Hi, I have got two nintedo switches in the house and they run wirelessly. I also have my sonos system. The Swithches are furthest from the router in our house and both sit relativly close to a sonos product. The wireless signal is somewhat low for both the swithches so was wondering if I could hook each switch via the eathernet ports on the sonoses. Will this provide a more stable network for the Swithches to run on? 

Three months is all it took for Sonos Move to stop working. 3 MONTHS for a $450 speaker. Well they Sonos team replaced it with a refurbished speaker. Good job, Sonos team!My question to community is - Do you feel comfortable paying $450 for a brand new speaker from SONOS website and within 3 months getting your product replaced by a refurbished one. Are you okay with this customer service. I am not, and would appreciate your feedback.

First off, when I bought my Sonos One SL everything was fine out of the box with the old phone app.  I loved it so much I bought 3 more, so I have 4 total Sonos One SL systems.  When I was FORCED to upgrade to the new app, all hell broke loose and it’s never been the same.  A quick look at the Google Play Store reviews section for the current Sonos app confirms that MANY people are having DISASTROUSLY TERRIBLE experiences with Sonos now.Originally I bought the system for my wife so she registered it and was the system owner/admin.  When I had her move ownership to me, everything became literally unusable.  The FOUR Sonos systems I own cannot be used at all.It appears you have some kind of heuristics based theft or hardware cloning protection that has kicked in viciously and rendered my products unusable.Possible trigger points:moving ownership to a new account geo-IP location in Eastern Europe 3 of the systems were sold at a U.S. military base exchange so they were “intended” for North

My daughter likes to put her hand on the actual subwoofer speakers while a song plays with big bass. Could that potentially damage the sub or is that okay? We have a Sonos Sub Mini.

Now that my Fives arrived and successfully paired and grouped with my Sub & PlayBase (TV Room) I put my Ones in the garage repaired and sounding good. Now my Play 1’s are looking for a new room. Can I keep them paired and put them in the same room as my other 2 Play1’s (paired)? So I would have a total of 4 Play1’s (2 paired) in the room. And how would it sound? 

I have 5 Sonos speakers. I simply restarted my router and now all my speakers are gone. Can Sonos explain this and not blame the user, ISP or router manufacturer. Rather than spend half an hour reconnecting all of them many that are physically out of reach can Sonos explain their incredibly poor performance? If there’s a technical bypass please let me know. Otherwise I tell every person to run from this brand for there technical ineptitude and lack of reliability.  so tired of going thru this process every time the router gets reset 

My Sonos Roam is 14 months old and has stopped charging and functioning completely. When sat on the wireless charger no lights turn on. When plugged in to USB-C the orange light comes on, but nothing works. I have tried all the troubleshooting steps (factory reset, charging overnight). According to the support line my only option is to get a 30% off coupon code and buy a new one. Any experience with this. 

Accoring to my system overview the Sub is gen2. But the production date on the serial number is 1503. So how to tell if it is gen1 or gen2? Also the ring around the middle is more silver and also the Sonos letters are more silver. When I look at gen2 these are more black.

I don’t see much info here on room size and sound proofing for Sonos. I’m sure I’ve mentioned this here before. Our audio/video room is approximately 30’x20’. The floor is ceramic tile. I have all of my audio (stereo) & video set up on the back wall which pretty much takes up most of the 20’ side. My Sonos 5.1 (Ones/PlayBase/Sub) is included. I have new Sonos Fives coming this week. They will replace my Ones for surrounds. The Sonos sounds good with the Ones but I’m expecting the Fives to sound much more than the Ones. Right now my 5.1 isn’t true 5.1 as the Ones are alongside my Sony Bravia 75” tv so they are facing forward. I want to put the Fives on the sides of my sofa. I don’t have floor stands for the Fives yet. They will be facing forward until I can purchase Flexson stands. I feel the room size is perfect for watching tv and listening to audio. Can I make the sound better by place my Sub on a rubber mat or carpet square? Also if I add a rug underneath the coffee table would

Hi, I have two play 1 speakers I use in stereo and use Spotify. However I have came across tidal hifi service and have used this recently. I paying for hifi which I believe is cd quality. I use the tidal app directly to play onto Sonos. Will my old speakers support cd quality? Thanks

Lately I’ve been having issues when I use AirPlay2 on my Move with Play1’s. I have my paired Play1’s in the garage and when I bring Move to the garage to play alongside my Play1’s they play together fine until I sync AirPlay2 to the Move. Music will play on Move/Play1’s for a little while and then the Move will drop out or the Play1’s will drop out for 10+seconds and come back on or both will drop out. Sometimes one or the other will drop indefinitely. I have to go through my Sonos2 app to retry connecting AirPlay2 back to Move. I’ve tried changing my Boost setting 1/6/11 and still does the same thing. This gets annoying so I’ll go back to playing Spotify or music library. I haven’t done a diagnostic check yet. Thanks.

Hello,do anyone noticed a total loss in the power of the sound for the Sub since 14.18 update ? i have 2 play 5 gen 2 and 1 sub and since, sub is no more existing its very frustating.

My current living room setup is two Ones and sub on hardwood floor (part of the room has a rug). The hardwoods are new and have a thick layer of soundproofing, like gym floor mat, and it works amazing. My downstairs neighbor can only hear bass when Im listening at a decent volume at night.  My question -- since the sub frequency is resonating on the ground, I assume it’s always going to be a problem. Would swapping to two Fives fix this? I want to be able to listen louder without disturbing. Thanks

Hi there, I want to add sono devices on my website. Can I do affiliate marketing with sonos? I have thousands of visitors on my website. Can I earn income from affiliate?

So, the long awaited sub arrived yesterday, and I've immediately set it up in my living room (which I believe falls into the Sonos definition of small-medium size) and paired it with Arc and One's as Surround and so far is one of the biggest disappointments I ever had from a piece of tech.I've played music, movies, tv shows and to my hears, I couldn't hear any differences, the sub at 0 is almost not audible, at 5 you can hear something, and bringing it at +15 finally showed some heavy bass, but I don't think that it is normal. On top of that, to me seems like the Arc and Surrounds are still playing those bass notes, instead of handing it down to the Sub and mid - high seems exactly the same as before, and I've expected it to sound better.So I've started experimenting: Tried turning the sub off, made no tangible difference to my hears Tried moving the sub to another room, so that I couldn't hear it, and to my hears the arc was still playing low frequency sounds. Tried turning off the

I have two Play:5s with a Sub Gen 2 and I use them horizontal with Trueplay disabled. Would putting them vertical make any difference to how they sound vs when they are horizontal? 

I want to be able to use my Roam as a bluetooth speaker connected to my Mac.  I can pair it and everything works fine, except during the periods where I’m not playing music or generating computer audio, the Sonos disconnects from bluetooth and reverts to wifi. Is there any way to stop the roam from automatically disconnecting after periods of inactivity? It’s very annoying. 

Hi, can I connect Sonos Five with a turntable to my existing Sonos One (stereo pair) and still keep the stereo function as shown in the picture below? 

If you are lucky, it will last over a year (until the warranty expires) then die. Dead. When contacted, supports’ solution is to sell you another. If you refuse this option and are willing to spend over an hour proving that it is, indeed, dead and arguing that you will not accept anything other than replacement and being placed on hold (repeatedly), they will finally relent and agree to back their product.  You need to be made of tough stuff to buy a ROAM. If not, heed my advice and DO NOT BUY A ROAM