Hello, yesterday one of my kids dropped a Sonos 5 we had behind the couch. The case is cracked on one side and it won't turn on or show any life signs. So it is basically dead. My question is, does Sonos do repairs, or do I need to buy a new one? Also wanted to know, in case of Sonos not doing repairs can I take it to a store and maybe they will repair it there?
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If you cannot find a local Sonos 3rd-party repairer, I would personally just recycle it, or perhaps better still, sell it for spares/repair and get a replacement. Sonos does not do repairs.
Perhaps see this link - just one I found in a quick search online, but I cannot vouch for their service as I’ve never used them (so entirely at your own risk), but maybe shop around for similar services too:
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