Spaces & Setups

How do I turn off Sonos Voice Assistant on a Ray?

I have a  new Apple TV 4k box along with a two year old LG C2 tv.My Sonos  stuff consists of 1st gen Beam a couple of six year old speakers and a sub thats about 5 years old.All working fine along with Amazon Fire Cube and an Android box.The problem I have is I cannot get 5.1 sound from the Apple only pcm stereo..I have followed various online guides but no luck so far.Hopefully someone on here can help?

Question regarding Spotify using Alexa. I have multiple Echoes and dots throughout the house. On both the Spotify desktop and mobile apps it shows all devices so I could select which one to play music or all as the everywhere group.   Other day I bought a Sonos era 100 and downloaded Sonos app. I can still use Spotify desktop app to select any/all devices (living room option is actually the Sonos). But now on my phone it's only shows desktop (pc app and speakers) Living Room/Sonos and my phone for playback. I want to be able to control each device on my phone but now can't. The Alexa app can't find the Sonos.   

Tengo una barra de sonido sonos arc sl cuándo quiero registrarla en la aplicación nó me la detecta si no está conectada al cable Eternet pero cuando la conecto al cable si la detecta la aplicacion cuándo la quiero añadir dice preparando la barra y luego me dice se ha perdido la conexión con sonos arc sl asegurate de que sonos arc sl este encendida le pico volver a intentar y me dice buscando barra arc sl y me sale un mensaje que dice No se ha podido configurar tu Sonos Arc SL. Desconecta el cable de alimentación, vuelve a conectarlo e inténtalo de nuevo. Y el problema sigue saliendo 

Just installed a Sonos Arc Ultra below our TV (77” Sony A80J) in a room that is 20’ x 15’ (TV on the 20’ wall).  Trying to decide whether to add two Era 100s and perhaps a Sub-Mini, and thought I’d check here to see if there is a consensus how much the Arc Ultra benefits from adding Era 100s?  And, would adding a Sub-Mini add more to the Arc Ultra sound experience?  If adding Era 100s, can they be added to the front far left and right corners of the room, or should they go to the rear corners (which would cause them to be mostly in line with viewing/sitting positions rather than behind).Thanks and Happy Holidays!

I have a Sonos Arc connected to my Samsung 4k TV, sorry I don’t have the specific model number.  I have my Arc soundbar connected through the TVs HDMI Arc port.  I have a Metra HDMI splitter plugged into my only other HDMI port.  I have my cable box and previously had an Xbox one through the splitter.  For years things worked great, no issues.  We just got an Xbox series X.  Since setting this up I’ve noticed that my Arc seems to not be recognized by my Samsung and my TV will revert to the TV speakers, at times I will get no audio from the Xbox.  I can fix it by unplugging the splitter from the other HDMI port, then once the Arc is recognized by the TV, almost immediately, then I can plug back in the splitter to the other HDMI port and things work great until for a while.  I’ll come back an hour later and same issue.  I have pass through on and Dolby atmos turned off on the Xbox.  Any ideas for a permanent fix?  I’ve tried power cycling everything.  I can’t seem to find a fix that will

I've connected my Beam and two ERA 100 speakers (without surround, just the two ERAs in stereo). I would like to manage everything as one system. However, when I adjust the volume on my TV, only the Beam responds. Is there a solution to control the entire system with my TV remote?

Hello,I’m planning to build my new home cinema (bar + sub + satellites), but I’m using siri to control my home, so one prerequisite for me is to have siri integration. I see you are creating you own vocal assistant but to be honest I am far from understanding this, what we want is one powerful assistant for everything, not yet another limited assistant from each vendor.. Hopefully this doesn’t conflicts with any potential Siri integration ?Especially since Apple plant to use generative AI now for Siri and make more intelligent, I would like so much to be able to use Siri from my home cinema.  I saw denon added it to their denon home system, do you plan doing it aswell ? Else I think I’ll need to go with denon, but I wanted to compare first and maybe wait a bit of something was planned from other brands. Thanks

I don’t want Sonos radio taking up screen space as I don’t use it and have access to plenty of music that I do want. So how do I remove it from view?

I have lossless audio for Spotify whether I use the app on my phone, PC app or Alexa app on all Akexa devices and PC speakers. But when i switch auduo to my Sonos 100, which I got the other day, the lossless option on where the song is playing goes away. How do I get it to translate to Sonos? Lossless was kind of the point of getting it

I’m looking for speakers to pair with my Sonos Amp. I’m looking at the Dali Menuet SE, KEF LS50 Meta or B&W 706 s3.  Has anyone tried any of these speakers with a Sonos amp and if so what are their thoughts? Alternatively does anyone have any other speakers they can recommend.FYI I mainly use the amp for my home cinema and listen to music now and again.  I would love to hear people’s thoughts?

To my Christmas horror, anything by John Rutter and the Cambridge Singers is now blocked. Is this because Tidal cannot pay the Collegium record label? Here am I back to using a CD player when these carols should be streaming. Has anyone had the same experience? Merry Christmas!

I have some MP3’s in the File Folder on my iPhone. Is there any way to stream them to my ERA 300’s?

I have recently purchased a Beam Gen2 and a couple of Era 100s. My existing system is S1 so I need to upgrade if I want them to all play happily together. This I am failing to do. I have removed my 2 s1 only Connects but when i run the s2 Update it finds the system but is unable to update it.If I run the S1 app it tells me to check for updates, when i do this it takes me to the play store S2 App entry. The “system compatibility check” option is greyed out. If I run s2 it will find my s1 system but says it cannot update the system.I have been in touch with Sonos Support - the upshot of which was the 2nd line guy wanted me to reset my s2 components and add them one by one. This of course will result in me losing all my playlists. - which the Support guy said was the normal update approach.Help!

SO has there been another update which has turned everything to **** again, or is this my own personal hell?My D:\ is  inaccessible no matter how I try to trick it.

I am planning to change my setup on the Sony Bravia A80J. Currently, I have signal issues, likely caused by the Hue Sync Box, so I want to remove that and connect my consoles directly to the TV.The problem is that the TV only has two HDMI 2.1 (120Hz) ports:HDMI 3 (eARC) - Currently used by the Sonos Beam Gen 2.HDMI 4 - Currently used by the Hue Sync Box.I need both of these ports for my gaming consoles to get 120Hz. To make this work, I am looking for a specific HDMI switch that has an eARC extractor/pass-through function.My goal is to plug the Sonos Beam into this switch rather than directly into the TV's HDMI 3 port, effectively freeing up that port for a console while still getting audio. I don't mind losing full Dolby Atmos support; standard Dolby is fine, as long as I can still control the volume with my TV remote.Could you let me know if there is a switch that allows this specific configuration?

It’s almost pointless to report new bugs with Google Assistant on Sonos these days, but for the benefit of those still using this combo:Google has new problems identifying which speaker to respond from if you have both Sonos and Google Home speakers in the house. The microphones are sensitive enough to pick up “Hey Google” from a couple of rooms away, but the multiple pickup is normally resolved by timing to identify the closest speaker. Lately there seems to be a new delay between Sonos and the Google servers, because now frequently a more distant Google Home speaker responds before Sonos, which belatedly chimes in with its own duplicate response. Sadly Google has never implemented alternative wake words to replace the tongue-twisting “Hey Google”, so there is no way to resolve this except to speak quietly.

Hi all, My Sonos Arc + 2 x Era 100 are set up as my home theater in the living room and connected to the TV via HDMI. In the Alexa App i have a group for the living room containing two lights. Whenever I use the phrase “Turn on the light in the living room” or similar, both via voice and routine, the TV and PS5 are turned on or off with the system. I’ve found other threads on this topic and have tried the following already: Unplugging the Arc and TV from power for a couple of minutes, disabling and re-enabling the Sonos skill in the Alexa app, and disabling and re-enabling Alexa on the Arc. When re-adding the Sonos Skill in the Alexa app, the TV is discovered as a device via Sonos. There is the option to disable the device or remove it completely. I’ve tried both options without luck - the TV still turns on/off. I’ve also tried removing the speaker from the group “Living room”, still the same. This problem is somewhat new, we’ve used this setup for years with no such problem. Any tips

Sonos really needs to figure out a way to get full Gemini or Siri integration.  I have a bunch of Sonos speakers that I’ve been mulling upgrading to new ones for a while now.  That said, no way I do it given the current limitations on using the speakers for voice assistants like Gemini.  I recognize this may or may not be Sonos’ fault, but that doesn’t mean they should not be going nuclear on figuring out how to do it.  If they aren’t able to fully integrate with systems like Gemini, I’d guess their footprint will shrink until they disappear or get bought.  Neither case is ideal as I’ve been a fan for many years, but this feels like an existential issue for them.I’m rooting for you Sonos, but need to see a solution no matter how you achieve it.

Touch ID and the Sonos app: Pad users can add Touch ID to limit access to the Sonos app - the question is how to remove this if you find you don’t want/need this feature. I asked the Sonos help desk who suggested that this feature could be toggled in App Preferences (not in my version - 80.35.8 - it can’t) or in iOS settings for the Sonos app (no, not there either) or the Touch ID section of settings (no, not there) and sadly could not help beyond that. By chance I discovered that a long press on the Sonos app icon on the Home Screen solves the problem as this allows you to enable/disable Touch ID in Options. Perhaps everyone already knew this - if so, sorry for being late to the party!

Hi,I want to purchase the optimal surround setup for my new 65 inch TV.i was thinking Arc Ultra, Sub 4 and era100sHowever my room is only 13 ft * 14ft and read online that the above may over power the room ?Would a smaller sound bar and sub be better or would the Arc and Sub 4 still be the best to buy ?Thanks in advance,Jim 

I want to create a 5.1 surround setup. I have a Sonos Arc Ultra, a Sonos Sub (Gen 4), and a Sonos Amp with two ceiling speakers. When I play regular music, all speakers work fine. However, when I watch a Netflix movie with Dolby Atmos or a YouTube video with surround sound, the ceiling speakers don’t do anything. Only The sub and arc ultra works. What am I doing wrong? Or is this setup simply not possible?

Is it possible to collaborate with UBT on the TroveMobile music app?There is lots of users with the Trovemobile app in the UBT community and if Sonos can direct link to this I'm sure there would be a lot of Trove users who would purchase Sonos equipment.Many thanksVaughn

Hi, our sonos system consists of 3 play 3 and 2 play 1 units as well as a system of sonos AMP and a Cerwin Vega floor speaker for it. We have so far run it over the Sonos s1 app, but would like to have it for the Sonos 2 app, as we are considering adding a sonos five and a sub. Is it possible that the speakers can all play over the sonos 2 app so that you don't have to have 2 apps? and how do you connect your existing system to Sonos 2 if that is possible?

Just received my Sonos Port yesterday to replace my Connect.I was in 2 minds given some of the reviews. First thing is the size only about half the size of the Connect.I am really impressed the sound quality is excellent. Indeed the negatives in reviews have not surfaced!Early days but highly recommended, well done Sonos 👏👏👏