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Hi. I have 4 tourist rentals all connected to the same wifi network. I have set up 4 Era 100’s using this network. At the moment, if one guest uses the Era 100 in their rental, the music is also played in the other rental properties. Clearly my other guests do not want to hear each others music! If I disable the wifi on each speaker, can the guests still play music via Bluetooth only? Or is wifi mandatory?

Hi there!I am getting really frustrated with trying to install Alexa on my new Era 300. I have tried several times, factory reseting speaker but still - at first there is only one option to add vooce assistent - Sonos voice assistent. When I succesfully add it, then click on add voice assistent it just gives me the option to use third part smart device to control Sonos speaker (which I do not want - I want to install and use Alexa on Era 300), and leads me to quick help manual. No other options at all. Also in the Amazon Alexa app - there is no Sonos skill, for that matter anyways?!i have tried to reinstall both apps (Sonos and Amazon Alexa app) with no luck. please help!

Hello,I recently decided to digitalize my CD collection in FLAC, and replace the library of MP3s I had.I never experienced any problems with playing MP3s on my different Sonos devices, either directly from the Library, or with Plex inside Sonos app.Also sometimes I play from the Symfonium App (linked to the Plex library) and Cast on Sonos devices.My setups are:Main Room: ARC + 2 Era 300 + SubBedroom: IKEA SYMFONISK LampBathroom: Sonos 1But since I want to play FLACs i experienced different behaviour depending on the devices i want to play those files. I’ve made some tests with the same track: FLAC, 44,1khz, 16bit, 940kb/sHere are the Results: Bathroom (1 Sonos 1) :- Symfonium, File from Plex Library : OK, plays perfectly- Symfonium, File locally on phone: OK, plays perfectly- Symfonium, Jellyfin : OK, plays perfectly- Sonos app, Plex: OK, plays perfectly Bedroom (1 IKEA SYMFONISK Lamp) :- Symfonium, File from Plex Library : OK, plays perfectly- Symfonium, File locally on phone: OK, pla

Hi, I’m hoping somebody here can help me, as after one hour on the official help line they left me high & dry. My issue is that I cannot access my rooms on the app, I have 6 individual speakers in each room listed as Bedroom 1, bedroom 2 etc. So, what’s happened is that I have a grey area at the bottom of my screen where my room list is usually shown, and this is where I used to be able to group, alter rooms I want playing, by ‘Apply’ - the new App function. I’m at my wits end - I’ve deleted & re installed the App, my system is showing up in Settings correctly, there is nothing wrong with my Internet or Bluetooth connection, I still can’t access my rooms. Does anyone have any suggestions?

My original Playbar does not appear to be on WiFi nor are there lights on the Ethernet jack.  The power cord for my playbar is snaked behind a accent wall that my 75” tv hangs from 1/any suggestions on hot to get the internet going or 2/resetting the sound bar without unplugging the plug from the wall?

I have just purchased  a beam 2 but cannot get beyond the WiFi connection set up phase.I have split my router and connected TV to 2.4GHz, disabled VPN for Sonos and mobile device and still cannot connect using the correct password. It won't connect via ethernet either as it drops out straight away after coming through the speaker. I'm at a loss here and frustrated to say the least  

Hi,Is there a digital optical (SPDIF) input in order to connect an external streamer/DAC to the new ARC Ultra, busides the HDMI eARC ?In the specs it is not listed, and the pics so far are not detailed enough. Many thanks !

Having a party and switched off all of the speakers except one.  When I tried to then add the others back, they showed check marks in the app as if they were connected, but no music playing, and were grayed out.  Tried rebooting app, using another iPhone to control, using my MacBook to control.  Nothing.  Party had to continue with no music.  I spent a fortune installing speakers, turntable, soundbar, multiple amps.  Am soooo frustrated!

Hi all just got  some era 300s to use as rears for my ARC ultra. Is there any news on the centre channel being activated in surround mode using non Atmos content? I have them on 10 and find them still a bit quiet 

The Sub 4 isn't showing in the 'Your System' summary, or when adjusting individual speakers, but does show when I go into Manage/About your system/ - it shows there as in the same room and connected. Does this mean it's connected but not active? How do I get it active and showing in the summary  ? If I try to add another speaker or component from there, nothing shows up.

I currently have an arc, sub gen 2, and for rear surrounds a One and a One SL. If I upgraded to the arc ultra with the gen 4 woofer, can I keep my gen 2 woofer and combine it with the gen 4 one for a dual sub set up? Or do both speakers need to be at least gen 3? Wasn't sure if I could use a pre gen 3 sub with a post gen 3 one. I'm sure the answer is yes but given the cost and how long I keep these things I figure doesn't hurt to triple check. 

Have 4 Sonos ports as part of a media system wired to play throughout the house. Music Appears to playing from the Sonos app, yet no sound in the house. All ports and plugs have been checked and reset. They are green, so all appears properly connected. Any suggestions to fix?

Until the beginning of this week my pair of Era 100's were producing perfect surround sound when installed with a Beam and using the S1 app. A few days ago I swapped out the Beam for an Arc Ultra and also updated the Sonos app. Now the Era's are almost silent. The new app has removed the means of controlling the sound level for the Era's. I have EQ adjustments set to loud. I've done a trueplay on all. They all display a stable white light. Should I revert to the S1 app? Will that work with the Ultra?

Hi- for about a week now, when I play a playlist it will play the same song on repeat, move randomly to another, play that repeatedly and over and over again. Any suggestions? The queue only shows the one song that it’s currently repeating 

Hi there, everytime I turn on my sonos ace, usually there is a blue light which allows me to know that it is on. However, these past few days, when I turn on my headphone, the light just blink blue once and it does not stay there. This makes it difficult for me to know whether my headphone is on or off. if you guys have any solutions, please let me know.  Thank you

My Sonos 1 just suddenly quit. I tried reconnecting to the WiFi network it worked on last week, but it can’t see the Network. I tried Factory reset, I tried “update network”, I tried “set up new  system” and even connected the Sonos directly to the router via ethernet - and the Sonos still sees no network. Is the Sonos broken ?  Is there a remedy ?

I have 2 home networks, the family network (call it “Fam”) and an IoT network (call it “Dev”). The Sonos devices are on the IoT, as are my Apple HomePods (which I use for voice control). The family’s iPhones are on the family network. The two networks can see and address one another, although they are on different netblocks. At the moment there is no firewall between the two networks.Devices on Fam can see the Sonos speakers. For instance, I can ping them from my computer. But I cannot AirPlay to them, and they do not show up on in the Sonos app. I cannot control them from Siri on the Fam device. If I switch the device to Dev, it can see the Sonos devices, identify them in AirPlay, and control them.It used to work across networks until I switched the Fam network to a new device. The biggest relevant difference I can see is the new Fam network requires a new netblock. So my guess is that AirPlay and other device discovery is just using the broadcast IP on the netblock to find the Sonos

Does Sonos have a customer service dept that will visit your home?

I have a Sonos one but the app can no longer detect it. Purchased a roam in the summer and can connect to this. Seems I had a ‘gold’ app now converted back to a ‘black’ one - I’m very confused. Don’t really want separate apps for each Sonos device. can anyone offer any advice? 

Currently have an Arc with a pair of Symfonisk bookshelf speakers as surrounds. Now with the Arc Ultra out, I'm need help deciding what to upgrade.Do I upgrade the Arc to the Arc Ultra and keep the Symfonisks as surrounds?Or do I upgrade the Symfonisk speakers to Era 300s, and keep the Arc?It's about the same amount of money. I listen to quite a bit of music with this setup (other Sonos speakers throughout the home). I'm not sure if I consume Atmos content, not sure my TV can pass it through the arc channel.What would you do?

Morning allI’m not sure if this is an extreme use case, but please hear me out: I have a turntable and streamer+DAC combination connected to a headphone/pre-amp analog-in, which in turn has analog outputs to a Sonos Port. This is fine for listening to either digital or analog sourced music through my Sonos speakers, wherever they may be.However, I also have a set of passive speakers connected to monobloc amps (1 amp per speaker, L&R) and I was wondering if I connected my monobloc’s to a Sonos Port (potentially one Port for each monobloc), could I in theory send an audio signal from the Sonos Port connected to my headphone/pre-amp, wirelessly to the Port’s connected to the monobloc’s, these Port’s acting as a preamplifier to the monobloc’s, thereby allowing my passive speakers to effectively be active speakers, but of somewhat higher quality than a Sonos smart speaker?I am of course presuming that the music signal is at least CD quality/lossless and not compressed and that the Sonos

I have set the home theatre with SONOS ARC+SUB gen 3+ two ERA 100 rear surround speakers.ARC is hooked up by ethernet cable, the rest wirelessThe proble is the surround speakers has the tendency to oscillate the sound during sound changes or frames changing during film reproductionHave any one experienced this problem ? and is possible to correct it?regards

I’m setting up a Play 1 on a brand new network using the Sonos 2 app.  All of the steps seem to complete (chime, joining the temporary network, etc) then the “finalizing connection” screen appears with the bouncing dots.  I’ve waited 20+ minutes and nothing has changed.  Do I start over?  what’s the hangup?

Hi all, I added a new ROAM 2 to my system last week and cant use Alexa voice control. I can use the sonos voice control, however  when I try and add Amazon Alexa I get the signing into Amazon then repeatedly get try again at he bottom of the app! My Beam, and the 4 other SONOS speaker work fine with alexa. Any ideas ?

For my home theater centered on a Beam, I recently ditched my Play 3s to go to a set of in-ceiling 8” Sonos Architecturual speakers with a Sonos Amp. I have everything connect correctly but the surrounds are not nearly as strong as before. Any advice?