Answered

Hello. Problem with playing the Sonos connect amp. When you turn on playback, there is an instant sound and then disappears. As if the sound mute mode is turned on.I can send you a video of the problem.

I can no longer go into system settings🤷🏽‍♂️. Can’t adjust volume, EQ, etc. network is up to date?not sure why this is happening. 

I'm wondering if Sonos can make a product that has Powerline network capability, in that way, you can connect your device anywhere to the power outlet and it connects to the network available on the place using the electricity directly to the router ?

I have the Sonos App I just downloaded.  And trying to set up my Play 1s (I have 2 of them).  I’m trying to change the network connection from tethered Ethernet to Wifi.  It’s looking for unit that is plugged in and can only find a sound bar looking unit/ equipment.  Why the heck does Sonos not just make it default to WiFi after set up?  And why is the wifi or Ethernet option so imbedded in the system’s setting?  Should just be able to click on the speaker 🔈 on the app and toggle from Wifi to Ethernet.  Who the heck is designing the software… user interface sucks!  Not intuitive.   For now I have one speaker tethered to my router.  Sonos is supposed to be wireless?  Ain’t that the big ploy?  Mission?   I’m 2 hours into setting up these old Sonos Play 1s.  And still not the perfect outcome.  Have factory reset it 3x… of which, why does it take over a minute of holding down the power button to factory reset?  I miss the days of the pin 📌 hole and you just pin 📍 to reset.iIf someone ca

I have 2 era 300s. Do I need 2 sonos inline adapters to connect them to a turn table?Thank you

Hi there! I have a TP-Link AX1500 (main router), a TP-Link RE505x (range extender), 2 x Era 100s (one directly above main router with a turntable fed via USB-C - AUX, and the other 5-10 metres away on a bookshelf). I also have a Move 2, which usually sits about 15-20 metres from the main router and about 5 metres from the extender. I’ve noticed that when the speakers are grouped together, (or I’m using only the Move 2 in its primary location stated above) live radio streams lose connection for 5-15 seconds at a time (I stream NTS radio, MyTunerRadio, and The Lot Radio quite a bit, so dropouts are unaccepteable). Spotify is totally okay! Since turning off my range extender, I have managed to more or less completely alleviate the dropouts (funnily enough the signal level doesn’t seem to be any weaker anyway on the Move 2 with the extender off - which is the one speaker in the network that would need some support from the extender, which leads me to believe the Move 2 may have been ignori

I purchased an L-Sonos Roam in Switzerland in November 2023 and have since moved to another European country.The battery on the Sonos has never really worked well, sometimes it would turn on and sometimes not. But until now, I have been too busy to deal with it.My question is, how do I return it using the 2 year warranty? I have tried calling the customer service number but there are no options for returns, I tried the online chat, but the bot can’t help and said that there were no agents available to help. I have tried looking online but cannot find what I need.So if any of you can help, I would appreciate it.Thanks

Ik kan een Sonos one niet koppelen aan andere Sonos speakers. Krijg telkens de melding dat er geen verbinding gemaakt kan worden. De Sonos one kan ik wel alleen laten spelen…Moderator edit:Google Translate-I can't connect a Sonos one to other Sonos speakers. I keep getting the message that no connection can be made. I can let the Sonos one play alone...

Sonos cannot find my Apple playlists, “Smart” or otherwise.  This has been going on for some time, and I had hope that Sonos would - based on all of the months of comment posted here - come up with a fix.  Not being able to access the playlists essentially makes the speakers useless for me. My library transfers and updates just fine, and I am not getting any more error messages. I just do not have any playlists transferring.Has anyone found a solution for this in 2024? I have tried several things listed on this site to no avail, and clearly I am not alone.I spent several hours over the past month seeking answers online and then finally an hour tonight with Sonos “Help”, much of which was waiting on hold. The latter resulted in nothing other than me being told that I needed to 1) contact Apple; 2) try some suggestions for security settings updates sent in an e-mail (all of which I had already tried, based on suggestions from users on this site), and 3) call Sonos back as needed. (_ _)Fo

I like to play albums and when I like a particular song I used to Start Radio so that I can discover new songs that are similar to the one I was playing.This was working well until recently.Here's the behaviour. Song is playing on all or any of my speakers (one, port, roam)I click on ... On the bottom right (latest app version on Samsung S22)Under Deezer I select Start RadioThe current song is interrupted and a new song title is displayed, it plays for 5" but no sound is played. Then another song title is displayed and the same thing happens.The app scrolls through different songs starting them but not playing anything. 

Just got a new iPhone 16 which pairs with other devices. However it’s not pairing with Sonos move. Has anyone had this problem & how did you resolve it?

Hello:  Has anyone else experienced a problem with the new Sonos App for Android Version 80.04.04 that was updated on July 1, 2024 not being able to find any products / speakers?  I am running the App on a Google Pixel 6 phone.  The previous version of the new App was working reliably for me as late as 11 pm on June 30, 2024.   I am also running the old S2 App on my old iPad.  It still finds all of my speakers after July 1, 2024 and works reliably.  Any suggestions?

La recherche dans Deezer ne marche plus depuis la dernière mise à jour.Moderator edit:Google Translate-Searching in Deezer no longer works since the last update.

How to stop sonos using Tunein via Google Assistant? Moderator Edit: Adjusted thread context and title.

I have a system of 3 x Sonos OnesWhat is the simplest way to connect a turntable to them

when I request a song from the application it works, however when I want to search for a song in the search bar, it tells me that there is an error with deezer and the deezer search results do not work

Hello, we have a problem with our Sonos Move 2. We have two of Them in the basement and one in the kitchen. If the one in the kitchen is Playing, and i want to go to the basement and play Music there, then when i start Playing Music in the basement, it cancels out the one playing in the kitchen, even though they are not connected or in the same group. What should we do?

Hi, I am new to the community however not new tot Sonos. This week I have set up my Sonos player and a Sonos connect amp als a surround system and it works. However if I remove the network cables the surround cables stop. Is there a way to get the system up and running without the networkcable? Am I correct to think that my subwoofer out, that worked fine when not in a surround set up, is disabled once I have set up the surround modus on the connect amp? I am thinking about getting 2 play one speakers to replace the connect amp and speakers in the surround, Will they both need network cables?Thanks community for any answers David 

Using passive speakers that are NOT purchased from Sonos as surround speakers connected via AMP to a Arc Ultra - Will True Play optimize the passive surrounds?Thank you,-PH

I have very recently added a Sonos Beam gen2 to my Sonos setup - I also have a Sub and two Ones which i’ve had for years and have been very happy with.My problem is that the Beam keeps dropping / glitching audio whilst watching TV - it’s not a complete dropout, but very noticeable particularly on louder sections. It happens regularly every 5-10 minutes or so, but if I rewind what I’m watching it never happens at the same point in the program.I was previously using a Sony Blu-ray/home cinema system with the same Panasonic TV and that never demonstrated this problem.The other relevant info is that the Sonos will not work with the HDMI-ARC output on my TV - I’ve had to use the optical HDMI adaptor. (and I know the TV ARC output works as that’s how I’ve been using my Sony system for many years)It happens regularly enough that I’m thinking of returning the Beam whilst in the returns window.TV is Panasonic Viera 58DX750   

Is there a difference in sound quality between port and amp when using a turntable and only Sonos speakers?  

I currently have an arc, sub gen 3 and 2 era 300’sis there a step by step procedure for replacing the arc with an arc ultra?I seem to be blinded by science with all I’ve read concerning resetting the system, disabling speakers etc. etc.surely it’s more straightforward?Thanks

Ceiling speakers and amp are working fine. i purchased 3 sonos play:1’s hoping to join them to the same network for a more fuller sound. I’ve done a hard rest on the play:1, managed to connect it to the app but when i click it, it says unable to connect. Hopefully someone can help! 🙏

Router: Asus RT-ACRH132.4G set to 20MHz, channel 115G set to all, channel 165no airtime fairness, WPA2 personal AES, same password for both networks, different SSIDsI have rebooted my router multiple times during thisWhen I leave Ethernet disconnected and do a factory reset → S2 set up new system → it finds the Play:3, connects to its WiFi, does its connection chiming → gets to the point of connecting the Play:3 to the house WiFi, then says cannot connect. Selecting the other SSID yields the same result. I am certain the password is correct.When I connect it to Ethernet and do a factory reset → S2 set up new system → it finds the Play:3, does its connection chiming → still goes to the step of connecting the Play:3 to the house WiFi, but it seems the WiFi chipset is disabled while in Ethernet mode because there are no SSIDs displayed to pick from. “Other network” is the only available option. Selecting that and typing in the SSID yields the same error.The exact text is:We couldn’t conne

Play 3 speaker is 5yrs old at least, occasionally disconnected, but a quick on/off with the WiFi button on my phone and it reconnects. 2 weeks ago it just ignores any attempt at connecting. There is a Play 1 upstairs, further away from the router that connects reliably, nothing has changed with my router, play 3 location, network settings, but it will not connect. Currently sat with it next to my router, with its little green light flashing, blissfully ignoring anything I do to make it talk to my network. Even plugged the speaker directly into the router via ethernet cable, still nothing. Green light still flashing.Controller app says its there but not connected. Any advice please?