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Sometimes there is sound coming from the Arc even when the TV is not on..

  • January 22, 2025
  • 4 replies
  • 73 views

Sometimes when the TV is NOT on, there will be a couple of seconds of audio coming from the Arc.  It happens every few days.  Any ideas?

Inputs to the TV are:  Cable box;  Roku Streaming box; & Oppo BluRay player.

Note:  The cable box and the Roku do not have shutdown capability via the remotes, so they usually remain powered up.

 

Best answer by buzz

Experiment by removing TV HDMI connections, do it systematically. I would start by removing the two least watched sources. Keep notes.

You can also submit a diagnostic immediately after an event, then contact SONOS phone support. The diagnostic will indicate what was playing.

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4 replies

buzz
  • Answer
  • January 23, 2025

Experiment by removing TV HDMI connections, do it systematically. I would start by removing the two least watched sources. Keep notes.

You can also submit a diagnostic immediately after an event, then contact SONOS phone support. The diagnostic will indicate what was playing.


106rallye
Forum|alt.badge.img+18
  • January 23, 2025

Philips TV?


  • Author
  • Contributor I
  • January 23, 2025

SONY 65A9G 4K/HDR TV

Cox Cable/DVR - Model AX013ANC 

 


  • Author
  • Contributor I
  • January 27, 2025

Thanks Buzz.  I will try your suggestion.

Have you ever experienced my issue?  If so, what was the cause of your issue?