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Hi, 

yesterday I purchased arc ultra and after 9 years switched from playbar. 

Till yesterday I had no issues streaming music via airplay. Since yesterday I tried everything to make it work and nothing helps … 

Few details : 

My setup : One and One SL as surround, SUB ( probably gen 1), sonos arc ultra. 

With TV everything works great, through sonos app I am able to stream the music ( even by Apple Music or Spotify app - only if I use it by Sonos App) 

I tried to reset the whole setup. Tried to reset the app, erased the app and installed again, erased apple music and spotify, and installed again 

I restored again everything to factory setting and build the system from scratch. Nothing helps. 

 

On wireless connection everything work flawless, only when I put the Ethernet cable it the arc ultra stops connecting by airplay

I haven’t tried disconnecting the system and checking each of the components separately, but what’s the sense ? I want to use it in this configuration, not separately ? 

 

When you attach the Ethernet cable, are you turning off the WiFi/radio on the Arc Ultra? You should not

If you’re not changing that, then I’d suggest you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


Bruce, it would be unreasonable to switch off WiFi when I want to use AirPlay 😉 I checked it was switched on. 


First, do you really need the  Ethernet cable? Sonos looks to be moving beyond that and recommending not switching your system off your Wi-Fi and onto Sonosnet.

The Wi-Fi switch was mentioned because it isn't a Wi-Fi switch, it kills the whole radio. 

Factory reseting isn't likely to solve anything, save it for specific situations where support recommends it.

What I'd do in your situation  is try a network refresh, power down all Sonos, reboot router, power up Sonos and see if things work.

If you find ongoing issues that a refresh fixes you might try a common fix, assigning all Sonos static/ reserved IP Address then doing another refresh to lock them in.


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