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eye144
Contributor I
January 27, 2025
Answered

reconnecting to missing speakers

I have many speakers through the house, about 7. I really enjoy the sound and have for years and i tell others to get the system.  But Why do speakers drop out of wifi and become hard to load back un. Can you make auto reconnect easier?     Using fios mesh, setup a specific guest wifi for sonos, yet most speakers drop off, and others continue to work. I reboot when I can. 

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Airgetlam
AirgetlamAnswer
January 28, 2025

It depends on why they’re dropping off your network. Sonos can’t control everything on your network connection, being a client, so it’s expecting a ‘good’ connection at all times. Have you submitted a system diagnostic within 10 minutes of experiencing a disconnect, and called Sonos Support to discuss it? Don’t  post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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Airgetlam
AirgetlamAnswer
January 28, 2025

It depends on why they’re dropping off your network. Sonos can’t control everything on your network connection, being a client, so it’s expecting a ‘good’ connection at all times. Have you submitted a system diagnostic within 10 minutes of experiencing a disconnect, and called Sonos Support to discuss it? Don’t  post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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