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Recently got an ultra and era 300s coming from Arc and Sonos ones. mostly do movie watching but on occasions like to play some music. Arc and ones sounded pretty good but I’m disappointed by the era 300s for music playback, find them very tinny sounding and don’t sound as good as the ones I had. Don’t quite understand why they sound so poor, for the cost of them I thought they would excel at all content thrown at them. I’ve tinkered with settings but of ended up setting them to ambient rather than full play back. Has anyone experience of this? Know why they are so poor. 

Hello everyone !I apologize in advance for the translation which may be approximate.I purchased a Sony PS LX310 BT vinyl turntable, which I want to connect to my Sonos environment without connecting Bluetooth. I voluntarily bought a Sonos Era 100 in order to bridge the gap between the turntable and my Sonos environment (1 Playbase, 2 Sonos One in addition).I read on the Sonos site that a simple RCA female output (red and white tips) and a 3.5mm USB-C jack adapter are enough to detect the turntable on my Sonos Era 100. So I bought them. However, it is impossible for me to play my vinyl records because the local source (Line-in) is not detected on my Sonos application. I find myself very annoyed, I don't want to pay for an Amp. Have you ever had this problem or do you know how to resolve this problem?Thank you for your attention to my request.

I don’t get the same results in the Sonos app when searching Storytel compared to the same search in the native Storytel app. I have also seen similar results with Spotify. Something can be found in the native music service app, but not when searching for the same thing through the Sonos app.E.g. I searched for an author in the Storytel app. I got 59 results. Searching for the same author in the Sonos app just gave me 38 results.I can of course “cast” from the native app to my Sonos system and start playing it that way. But the queue functionality is very limited when doing it this way and it is not possible to queue multiple things in this manner.

HiSo i got a new router yesterday and tried to set up my Sonos system again. But My playbar and sub wont connect. I can see both of Them in the app and when i try to set them Up it says preparing and then the message a problem occurd unplug and try again comes up.I've tried to factory reset them both but that doesnt help. And tried to use a cable between Them and the router too but that doesnt work either. Im wondering if anyone has any ideas or could provide any help on how to proceed.My 2 One SL installed without a hitch.

Hello,My rear one sl are in the living room and I would like to know if there is a Sonos voice command that could set on / off surround? So that we could have a nice diner while kids look at the tv :)thanks

Hi,  I am looking to upgrade my TV to match up with my Arc Ultra and I wanted to make sure there are no issues connecting these two together. 2024 Sony Bravia 8 and the Arc Ultra. plan is to use the E-Arc connection as I have done before so I really don’t expect an issue, but thought I’d ask before I spend the money on the TV

I have a Sonos Ray connected to my tv and attached to the tv on a mount to hide all wires. I’d like to get a cd player to connect to the ray so I can enjoy the sound via the Sonos Ray. What are my options that don’t include purchasing a Sonos dock which is out of my price range? Is there any way to connect to my Sonos Ray via Bluetooth and avoid messy wires up to it? or use a blue ray player that plays CD’s and somehow mount that to the TV as well to avoid messy wires coming down from the TV to a player?

Hola estoy tratando de usar sonos play 3 sin cable de internet , se puede ? Además saber si puedo usarla en la TV sin barra de sonido Moderator Edit - Translation by Google:Hello, I am trying to use Sonos Play 3 without internet cable, is it possible? Also, know if I can use it on the TV without a sound bar?

I have an older SONOS setup using (2) Connect Amps on a 2.4 G wireless network that a few months back stopped working.  I trouble shot the system cycling power to my Xfinity wireless router and I can see only (1) of the Connect Amps but, not both at the same time.  I have used the “Search for Product” feature and it cannot find the other Connect Amp.  I have reset my SONOS S1 App and still no luck.  If I disconnect the (1) Connect Amp I can see on the App and connect (power) the other (1) Connect Amp, I can see that one.  In other words they both work separately on my wireless network but, not together.  Need help in solving this issue.

Since the new Arc Ultra has Bluetooth, would I be able to play spatial audio tracks from my iPad directly to it instead of using Apple Music? I would like to play my own produced tracks, not Apple Music songs and there wasn’t a way to do it with the original Arc.

Will One SL speakers be damaged if played at 20 degrees to F?

I recently purchased an Arc soundbar & Sub(Gen3) and wanted to connect my existing speakers to the Arc. Suggestions greatly appreciated. 

I recently purchased a Sonos Arc, which came with an HDMI cable. I have a Rockefish $30 HDMI cable, “ultra high speed”, and “Dynamic HDR”.  I assume that the cable included with the Arc is already optimized, and I can return the Rocketfish cable.  But thought I’d check in with the community first; any benefit to using the fancy-pants cable over what Sonos included in the box? 

Is it possible to stereo pair a sonos roam SL to Sonos roam or Sonos roam 2?

Hi,Does anyone know the latest version of the Mac/OS S1 Controller.  I am currently running 11.14 Build 572150280 and am being encouraged to update to a download version called Sonos_57.22-59130.dmg.I can find no release notes nor any info on this update on the Sonos website or the App Store.  I have been running S1 for some time, having managed to downgrade from S2 a while back.  The system has been running fine since that time and has never been updated, but is is recently prone to dropouts of several seconds duration every 15 minutes or so.  Reset of my entire Sonos setup and Wifi mesh system has not improved the situation.Grateful for any info on the latest S1 update.  Wild horses couldn’t drag me back to S2!Thanks in advance.

I create playlists separately and dump them all in a folder that is indexed by the Sonos music indexer. These are simple .m3u files in their own directory with a full pathname. Some of the playlists load and play fine. For others, the player spins a bit before it gives up with “Unable to browse music.” It is therefore not a problem with how the playlists are formatted. I know for a fact that songs in the “unable to browse” playlists are in fact correctly indexed in Sonos; I can play them if I navigate to the relevant folder, and can find them by artist. It is therefore not a problem with access to the files. So why are some playlists ok and others not?Environment: Desktop - macOS Monterey; App - Sonos Controller vers. 16.4.2 (up to date, as per check for updates); build 81158074.NB - There is a thread that addresses “Unable to browse music” but it’s several months old and it seems to be resolved.   

I keep getting conflicting messages and stories with the following issue. On my music share some albums (they are compilation or what the system defines as that) show up in strange ways :For example:Album x with tracks 1-10 will show up 10 times with one track in each album.  Or it will show up 10 times with more than one track in random order. Or it will show up blankAnother thing that is not mentioned by Sonos is whether they will put back alphabetical indexation. With 2000 albums, it’s virtually impossible to browse otherwise.Non of these issues are mentioned on any of the information that Sonos give out about updates, present and forthcoming. Sonos support up top tier 2 sometimes say it is an issue sometimes not. So I would like to know if this is being looked into and something might be done. I use the system to play my music and with these problems it is virtually unusable.

I was renting a couple of years  between houses with most of my kit in store but I kept out 2x Play1 and 1x Play3. Been in the new place since April and getting the rest of my S1 system to setup - 2x ZP100, 2x ZP80, 1x Connect Amp.It seems only the Play1s & 3 can access my music library on Synology 416slim NAS. The others will play if I link them with one of the Plays. Tried deleting and adding the library again.I was aware of various threads on the Synology re SMB and had downgraded to SMB1 in the past but not working again. Saw this thread about making firmware edits on Synology  and really don’t want to go there - really ought not to need to go there - and I see some people saying it has reverted or no longer works! Sure I could probably plough through and see if it works but it kind of defeats the purpose of a supposed CONSUMER system.I only really need 4z zones - do I ditch this **** and go buy some Wiim or similar or am I just gonna encounter different problems?

How can I add a song to my existing playlist

Hi,My system is updated to the latest available version.I'm using the latest Android app 80.12.04-release+20241114.cfc873c. My system language is set to French.I'm using Pocket Casts as a service to listen to podcast episodes.I can add episodes to the list from the “New Releases” section, but it fails from the “Podcasts” one.It's working using the app on Windows. Screenshots:My list of podcasts in the Podcasts section:Selecting a podcast:(You can see there is a problem too with the date of every episode on this screen. It's the same with my other podcasts' list of episodes. “1 janv. 10000000000” is “January 1st, 10000000000” = 10000000000-01-01.)The context menu for the latest episode (first in the list), via a long press:Adding to the end of the current playlist:It fails:(Translation of the message in the grey background: “Impossible to add to list”) The same process for the “New Releases” section:(The message is now “Added to the list”). It's not a problem of messages, it really succ

my playbar is “blowing” with bass. I’ve opened the case and all 4 of the outer speakers are not sealed around the top. (between 11 amd 1 on a clock face) what can i do to rectify?

I am having great difficulty getting Sonos Voice Control to recognize the name of a couple of radio stations. (using SVC on ARC, Roam, and Roam2).When I ask it to ‘Play Radio RNZ Concert’ (which is available on Sonos Radio, and I have it as a favourite) it either says ‘I can’t find that content’ or ‘you need to subscribe to service that has that’ or plays some random R&B…(This happens even when I pronounce the ‘z’ as ‘zee’ as opposed to its proper pronunciation ‘zed’)!I have tried renaming the station in my favourites to simply ‘Concert’ but still no joy.So two questions -Any idea why SVC won’t recognise the name RNZ Concert (or RNZ National for that matter), and how to overcome this? If I rename a station in favourites, do I use the station’s ‘real’ name, or my given nickname when requesting it through SVC? PS if I manually select the station, and ask what station is playing it says ‘AR EN ZEE Concert’ - so it appears to know the name)…With thnaks,Uptix

My sub needed to be reset after moving.  The factory reset is not working. It flashes orange but never turns green.  How can I add it to my system ? 

Before I activate my 15% off Upgrade Offer, does anyone know if it will take 15% off the Black Friday sales, or do they not stack? Thanks.

Trying to update and I get a message saying “There was a problem checking for updates” I’ve turned all units and the wifi router off and on again. Same error message.  I see all Sonos units on the app (I’m using an iPhone). The next step appears to be “close and reopen the Sonos app”. On the iPhone I can “remove app” then “delete app” which gives me the message “deleting the app will also delete its data”. Should I do this? Will I lose all the products currently set up...and anything else?? Any advice about this update failure gratefully received!