Answered

I am aware of the support articels for Stereo Sound https://support.sonos.com/en-us/article/create-a-stereo-pair and connecting a line in audio source via the 3.5mm connector https://support.sonos.com/en-us/article/listen-to-your-turntable-on-sonos.What these articels do not state is if the audio source is connected to one Stereo capable speaker (eg the Five via the 3.5mm line in) that both speakers will actually Stereo or if the other speaker will not play anything or only mono. Maybe I overlooked an article so any advice would be appreciated.

Changed WiFi provider and can’t get my Sonus devices connected. 

 I have over 20 Sonos speakers connected in various rooms to a 5 GHz Wi-Fi system. The frequently will not connect. But the next day they will. It’s intermittent and a reboot Of the local ethernet switch normally solves the problem.. Question: would it be better to switch to the 2.4 Gigahertz Wi-Fi network which I already have set up? If so, how do I do it?Gigahertz Wi-Fi network which I already have set up? If so, how do I do it?  Would I have to go and restart each and EVRI Sonos speaker by reconfiguring it?   

Such a simple connection to eArc HDMI on LG tv,  Started setting up on App….keep getting ERROR 1,000 as It asks to register product. won’t recognize the soundbar at all, my home interent notification tells me SONOS is connected to home wifi….…so app is useless to me but biggest issue is when I turn on TV, the sound(which is good when it finally kicks in) takes approx 2 minutes to work thru the soundbar. I’ve been on multiple sites looking for fix...tried so much...so second day of having it , I am returning in 2 days unless someone has a solution??

I Bought today my sonos ace and it is not working wear detection. Really dissapointing should be easy and straightforward as its competitors.What should I do?. Settings seems ok allowing werar detection and play/pause is activated. Really frustrating first day and already with issues.

so I have an ongoing problem with a Era 100 stereo pair - they just disappear from the app for a period of time. The interesting thing is that you look into a lot of reports of this problem, it’s always right speaker that is causing it, it crashes out taking the pair with it. if you unpair and make the left the right, when it crashes out, it’s still the right speaker in the pair doing it which eliminates the idea it is the physical unit but something in the Sonos software.Tried on three clean networks using Asus, net gear and now UniFi - occurs on all. The other interesting thing is looking at network logs, it’s not disconnecting from the network and still sending traffic but to do what is unknown.Anyone aware of what is causing this or if Sonos is aware - it does not feel it can be fixed on the user side or by the pointless network voodoo that people here suggest (“retuning to channel 666 while on one leg fixed it for me”).

If I e.g. select a Spotify playlist from within the Sonos app, the resulting queue will be editable. I.e., I will be able to clear it or move things around.But if I start the same playlist from e.g. the Spotify application on my computer, the queue will just show one item saying “Spotify” and information about the current song that is playing. There is no way to edit the queue.When music is started in this way, I understand that I might not be able to do more advanced queue edits, but I am surprised that I cannot even clear the queue?

Good day team, I would appreciate your help today. I did the Quick Tune (Iphone ). The Height effects are there with Atmos only of course. Settings: Height +7, Treble +2, Bass -6, Loudness on. Speech Enhancement Low. However I do notice the voices are too low and the explosions or action scenes are too high and I keep changing volumes. I usually use it between 18-28 tops for Atmos. For regular 2.0 or 5.1 I have to increase to 50-60. I have notices the Arc does not Upmix the sound like me former JBL 9.1 did.

I haven't used my speaker for awhile. Today I turned it on & clicked on the Sonos app. It won't let me access the app a page comes up "Sonos system needs a software update" I click on update now I get a spinning circle checking for updates & it says "There was a problem checking for updates" I have retryed this 12 times now & no joy ! I have rebooted system & uninstalled & reinstalled sonos app it's so frustrating I just want to listen to music ! I can't access app 😢 

I currently have two Era 100s working in stereo for listening to music. I am happy with the overall sound but considering adding a sub mini. Will the sub mini make a noticeable difference?  If anyone has done this upgrade was it worth the expense?

I’ve been pretty blessed that my system worked fine through most of the junk app release. Last week my parents asked me to come to their house and help with their system. Speakers (era 100) were all playing music but the app showed no content and volume control, etc acted like it worked but did nothing.  The buttons on the speakers all worked - would switch tracks and adjust volume as expected.  I left there without a solution blaming it on their WiFi.Tonight at my house, my wife’s phone is behaving the same way. Shows no content, volume control on the app changes but doesn’t change speakers. My phone still works fine, iPad won’t work.  is this some sort of bug in the latest update or did all our networks just break at the same time??!!

Hello, I have a sonos beam. After update app on my Android smartphone I was not able to connect to my beam. I decided to reset my beam too. Unfortunatly my beam can't connect to wifi anymore. I try another wifi, I try with another smartphone, I try only with 2,4GHz wifi but nothing resolved thé probleme. When I try to set UP, the app can see my beam but, I Can see all the wireless network arround but when I put the password, no matter the wifi I choose, beam can't connect eather with RJ45. Any idea ?

My Sonos Beam will not connect to my new Samsung Frame TV. I’ve gone through the in-app setup and repeatedly get the “TV Speakers not connected.” error. To troubleshoot so far I have:disconnect and reconnect Beam to TV disconnect and unplug TV and Beam from power for 10 minutes then connect back to power and follow app instructions  factory reset Beamplease help!!

Trying to add my wife to our system. When she downloads S1 and goes to join existing system, it’s not found. She is on the same WiFi network as the system, has tried deleting and the reinstalling the app, to no avail. This shouldn’t be this difficult. 

I just upgraded from Arc and Sub Gen 3 to Arc Ultra Gen4 and Sub4 (and 2 Era300), the generation 3 devices were working very well via Wifi but yesterday when I changed them to Gen4 I am realizing that these do not work via Wifi, I called to Sonos support and I spent 1 hour talking to them and they didn't make it work, the answer they gave me is that I should connect it with a network cable only (incredible but true), that for me is not an option since I paid about $3,000 for a state-of-the-art device which cannot connect to WiFi.They had to escalate the case to Sonos 2nd level Support and they still haven't called me nor have I received an email to schedule the call. At the moment I do not recommend that you buy this new equipment since it does not work via WiFi.

I have the Arc and 2 One's.   Could I add 2 new Era 100s to the Arc with the 2 One's?

I have a medium sized Sonos music library on a Windows server (\\servername\Music) that has worked well. Recently I added a few albums, tracks and artists but they don’t show up after “Update Music Library Now” on my PC desktop. I have removed and re-added the library, uninstalled and re-installed the controller, rebooted my Sonos 5, rebooted my desktop, and rebooted my server. I have double- and triple-checked the mounted network share, and all of those albums, artists, and tracks are definitely there.What’s up? 

I use a Sony Bravia 9 with Sonos ARC, 2 Era 100 and a SUB - so far so good. Problem starts, whenever I connect any other device to Bravia’s HDMI ports, Playstation, Apple TV, TV-Box, Marantz Amp etc.). Only if all other HDMI ports are unplugged, the TV recognizes the ARC, otherwise Bravia switches to internal speakers and will not allow to use ARC again, until everything else is plugged out. If so it automatically switches back to ARCAny ideas?

I am looking to convert my 5.1 architectural system to Sonos. I have high quality built in front and rear speakers.  My Google TV is mounted over a fireplace. The speakers for in the in wall speakers terminate in a closet in an adjoining room.  I would like to add Arc Ultra for Center channel, two Sonos amps one each for front and rear speakers, and Sonos sub.  If I connect the Sonos Arc to the HDMI ARC on the TV will that suffice to get the processed signals to the Sonos Amps as well?  Do any of these require an internet cable? -I have that available as a wired option.  Thanks!

I have an old set of Play:1’s in my living room that sound great but I am frustrated at the lack of AirPlay.  In my media room I have a Sonos Beam (1st Gen) and two Sonos Ones. AirPlay accesses that room just fine. It just occurred to me: if I swap the two speaker pairs and have the Play:1s paired with the Beam in my media room, would Airplay then work with all three speakers? Thanks so much.  

Hi all,I have two Era100s. They worked fine out of the box, but now after about 6 weeks, I cannot set them up both in one room. I can if I choose stereo pair, but as they are so far apart I don't want to do that. If I add one first to a room, for instance "kitchen", when I add the second one to "kitchen" it sets up "kitchen 2", so each speaker has a separate room. I've been one the phone to sonos for a bout an hour and they see the problem but so far haven't offered a solution.

New address and internet provider.  Reset and connected with Ethernet.   Worked for five minutes.   Now I can’t connect to Wi-Fi, Sonos network is not on Wi-Fi.  Products are not recognized.  Cannot connect individual speakers or system.  Deleted Sonos app and tried again with new app.  Same problem on previous Wi-Fi at previous house.   Sonos seems to find a new problem each time I find a potential solution.  I have been without music now for three weeks.    Either a solution is found in next week or I trash sonos products

Our Sonos app takes about 20 seconds (!) to connect to our system. Simply trying to turn down the volume takes almost half a minute. Once connected it’s a little faster, but still takes several seconds to do anything, and by the time it catches up, you have already tried several controls, which means the whole thing just goes nuts.This has been the case for nearly a year. I’ve tried everything - rebooting/reinstalling everything, changing wifi channels, IP conflicts, removing all sources of interference, moving components closer to the router, one component at a time, alternative control apps. Nothing helps. I understand networking - it’s not my network.If this continues into 2025, I need to start looking into ditching Sonos. I really don’t want to do this, but this lack of control has seriously degraded the main benefit of Sonos. Sonos continues to put out new products (just launched one the other day) yet this massive issue persists. Yes, a lot of us have invested significant time an

I followed the instructions for the 913 error and share my music folder in my OneDrive. I added it to my Music Library and I updated the music library. My Playlists are showing and playing. When I go to Music Library, there is nothing - nothing showing under artists, nothing showing under albums. This is so damn frustrating.

When will Spotify and SONOS Fix the alarms so Music playlists or radio plays on alarm chimes? Losing the will we first reported this in 2021. This function is still not working on my Sonos. I used to play perfectly with free Spotify account.I bought Sonos speakers for this reason. I feel like I’m due a big refund. Everything has been discontinued over the years. One ceo apology letter this year mass produced for all email subscribers and it still not working.At this point I need a timeline of fixes which is completely normal in the tech world. All these new speakers are being released with inferior software or apps.I can set the alarm to different songs or radio and nothing works but the chime. 3 years later and no progress on this fault