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I have the new Samsung S25 Ultra and running app version 80.16.32. I also have an S23 Ultra that I getting ready to trade in that is running the same app version. When I open my Sonos app, the recently played items at the top flash very briefly with what I have played, but then they go blank. I cannot tap on any of them and I cannot seem to find a way to get them to display. Is anyone else having this issue, or had it and resolved it?Thanks for any help.

No change in devices but no longer see Atmos in Now Playing on the Sonos app. I can get Multichannel PCM but no Atmos. My Apple TV 4K device used to see a separate Living Area set of speakers as an audio choice. Now I only see the Apple TV. When I select that option all I get is AirPlay, no Atmos. Apple told me to contact Sonos. Sonos chat support no help. Recommendations?

Can I get a discount if I upgrade old speakers for the latest ones

I have a playbar with optical out only port only. How do I connect this to an old projector that only has HDMI ports?The HDMI switchers I see don’t seem to have optical ports?  

I would like to set up two era 100s with an era300

After two calls and several hours on the phone with Sonos, I cannot connect the library to Sonos S1. Sometimes Sonos doesn’t find the existing system and posts a firewall problem. There is no firewall.I have made Music folders shareable, granted Sonos full disk access, and rebooted everything.Has anyone found the magic settings to make the system work? If so, please share. 

Can you connect a record player / turntable to the connect gen2 from sonos. That the sound then enters the whole system. The record player has its own build in amp.  

I setup my Era 100 speakers using the Sonos app on my iPhone. I bought them to use to play sound on my iMac computer that I just purchased.  How do I set them up for use on my iMac?

I hired Best Buy to update my Sonos system which has been broken since April or May.  By broken, I mean that there is no old or new version that meshes with Windows 11 version 26100.3037.  Is Sonos assisting them in at least getting my digitized albums to create the catalog by browsing to my music folder and updating my system?  Further, is there currently any ability to play my music?

One of my Ones suddenly has no white light and has lost connection to my wifi.I cant get it to do anything.Any options for me.

I have a turntable/record player connected to one of my Sonos Era 100 speakers. The connection is through a RCA/3.5mm cable + Sonos line-in adapter. I’ve managed to get it working with the single Sonos speaker. But when I try to set up the speaker with another Era 100, as a stereo pair the output from the record player stops working. I’d like to be able to use my speakers in common way, through my phone/laptop but also connected to the record player. Is it possible to play the output from the turntable in stereo mode? 

Left speaker is working fine but right speaker is flashing green and not playing. How do I get it to play again? Thanks- 

As a loyal customer and shareholder of 15+ years who went through the whole S2 upgrade it’s highly disingenuous of Sonos to then basically make the upgrade codes irrelevant to discounted products.  A very frustrated customer!

I have client that has a sonance 8 channel amp. We want to hook his TV up to the amp for the speakers. How can we do this? The tv is outside so we can't run an Hdmi and he doesn't want a sound bar. I was told that he could get an audio video receivers that can work off the tv through blue tooth. But not sure. Does anyone know how this can be done. Thanks Jeff Sequeira 

So my ERA 300’s will be here tomorrow and plan on replacing my 2 IKEA SYMFONISK.My question is once setup as a surround, if I press the Bluetooth button does it automatically allow me to use as Bluetooth or is there more to do in app? thanks in advance

I recently upgraded my wifi system form an RBR50 based Orbi router plus 3 sateelites ot a Google Nest Pro mesh system and it has been a disaster. The system drops out at random and it is clear form other posts that there are some fundamental issues with the nest pro mesh system. I am not a techie and do not have any more hours to spend on support chats/calls (I just want a system that I can connect up after restting my mixed Sonos system and it works and can be controlled from my PC, iphone and iPad, seemingly not possible on google.I know that soem folks have found workarounds but I just want a simple life. Any help much appreciated.

AirPlay works fine on both devices.If I try to play music on the Sonos App with Apple Music, the Era100 works perfectly (I also get the Lossless resolution symbol). But if I try to play with the Arc, I get a message saying that “it was not possible to play the selected song, retry” and skips to the next song (and get the same message again). How can I solve this? I really wanted to make use of the Dolby Atmos feature. 

I have a Sonos system that consists of two Play:5 (Gen 2) speakers, two One (Gen 2) speakers, and five One (Gen 1) speakers.The two Play:5 speakers are in a stereo pair and are connected to an Ethernet port in my wall that runs to a UniFi switch.The Sonos system is on a VLAN that is separated from other VLANs in my network via firewall rules.  The devices (phones and laptops) that run the Sonos apps are on their own VLAN.My Sonos system generally works well in this setup and always has.  Occasionally, it seems slightly slow or it loses connection to a Plex server on another VLAN.  Also, when I install an update via the Windows app, I always get a message that says the update failed, even though it actually succeeded.  But generally speaking, I don’t have any major issues.I’ve allowed all of the ports listed on https://support.sonos.com/en-us/article/configure-your-firewall-to-work-with-sonos through my firewall rules, except for the Windows Media Sharing UDP ports, as I’m not doing any

I have a Sonos system that consists of two Play:5 (Gen 2) speakers, two One (Gen 2) speakers, and five One (Gen 1) speakers.The two Play:5 speakers are in a stereo pair and are connected to an Ethernet port in my wall that runs to a UniFi switch.The Sonos system is on a VLAN that is separated from other VLANs in my network via firewall rules.  The devices (phones and laptops) that run the Sonos apps are on their own VLAN.I’ve noticed that my UniFi network logs are full of entries (just about every minute) saying that one of the Sonos speakers was blocked by a firewall rule from accessing the PC that runs my Plex server.  Every Sonos speaker appears to be doing this.I’ve allowed all of the ports listed on https://support.sonos.com/en-us/article/configure-your-firewall-to-work-with-sonos through my firewall rules, except for the Windows Media Sharing UDP ports, as I’m not doing any Windows media sharing.The port on the PC that Sonos is trying to access is always the same (53957) but the

I have the Sonos Arc and Sub Gen3 and I would like to wall mount the Arc under my tv. TV is an 85” Sony and is hung on the wall with a fully articulated mount. The tv does not sit flush on the wall - it is 6 inches out from wall to the front of the tv. If I use the Sonos Arc mount or equivalent after market, the Arc will be almost flush with the wall and ‘under’ and not in front of the tv, even though I plan to mount 4” to 5” below the tv. Seems like the upwards firing speakers would go into and into the gap behind the tv.Does this pose any issues with sound quality or sound bar functionality? Does the Arc need to come out off the wall and be “in front of” the bottom edge of the tv! If yes, am I better off getting a scissor style mount for it (Sanus Extendable Sound Bar Mount) or mounting a floating shelf? I don’t really want to see the mount or wires - I already have a cable management kit for it, but really want to put the sound bar so far off the wall that yo can see the outlet and

I have a problem, as soon as I listen to a song and I want to turn on the radio linked to this song, the radio titles change every second without having time to listen to them.

As in the subject, I have a spotify Premium Duo Account.Sonos in logged with user1, if I start streaming a Playlist from Spotify user1, every goes fine except that if I start listening with same user1 from another device, Sonos stops playing.Sonos neetwork is 4 Symfonsyk speakers Secondly, if the I starts streming a spotify user2 playlist, the streaming is interruptes ciclically by spotify advertisements like a free account). I user2 plays from spotify app there’s no any advertisments, correctly. How Can I do to solve?

Hi All, This seems to be a bug in the latest Sonos Update.it is really annoying as it defeats the purpose of having Sonos, it normally works fine on any station saved to My Tuner Radio (including BBC stations).All stations won’t play, it seems other users have the same fault. I have tried all the usual stuff (uninstall/reinstall the app, remove and add myTuner Radio as a service), fault remains.Sonos please supply a fix in next update so I can play a radio station via MyTuner Radio.Please help Urgently!Thanks, KJ

I purchased a Reburb Sonos Arc back in November during black friday. Received the unit first week of December and immediately had issues with setting it up. Called tech support twice to go through the steps in resetting the unit but nothing worked. I was offered a replacement unit and was provided with a RO# on December 11. I still have not been able to get a shipping label from them. Called in at least 5 times to support and everytime I was advised that the case was escalated to another team and would hear back 24-48 hours later. It is January 6th and a return shipping label has still yet to be sent to me. Unbelievable. I’ve completely lost confidence in the brand and the service team at this point. I no longer want the unit and requested for a refund of my money and was told I need to speak to a customer rep instead. Waiting another 24-48 hours to hear back for my “escalated” case...

Bonjour,j’ai un Sonos One SL et j’aimerai le connecter à mon vidéo projecteur Xgimi Elfin Flip. Mais ce dernier ne retrouve pas l’enceinte sonos quand je lance la recherche d’appareil Bluetooth.  Or j'aimerais que le son de mes films sorte sur l’enceinte Sonos. Que puis-je faire ? Utiliser un câble ?  Moderator Edit - Translation by Google:Good morning,I have a Sonos One SL and I would like to connect it to my Xgimi Elfin Flip video projector. But the latter does not find the Sonos speaker when I search for a Bluetooth device.  But I would like the sound of my films to come out on the Sonos speaker. What can I do? Use a cable?