No lights
No sound
no network
Answered
Sonos roam
Best answer by Airgetlam
Sounds to me like no power, which in this case would be in the battery. Which means either the charger isn’t working, or the battery isn’t working. Have you called Sonos Support directly to discuss it? There isn’t much this community can do, if this is the case, other than suggesting better ways of charging the battery.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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Sounds to me like no power, which in this case would be in the battery. Which means either the charger isn’t working, or the battery isn’t working. Have you called Sonos Support directly to discuss it? There isn’t much this community can do, if this is the case, other than suggesting better ways of charging the battery.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
I have no power. Sonos support has told me to repeat the reset process which Ive done several times. I spent an
hour with their offshore rep resolving nothing. I have charged it for 29 hours with no success. They sent me an email telling me to try the same things we Went through on the phone then calling them back tomorrow.
I think the battery is dead but it seems they don’t want to admit it since it’s only 2 years old
I’m hoping someone in the community has dealt with a similar problem and might have an answer
thank you
Hello, I have the same problem. Without power cable no light, no sound…. when i plug power cable, batery light start flashig fast red. After cca 10 seconds,this light turn of and star flashing LED next to brand SONOS.
Do you know how to solve this problem ? Thank you.
What did Sonos Support say, when you called in?
I think I’m done with Sonos. I have an entire house sound system with Sonos . 2 play bars one is in the bedroom and one is in the living room, two separate subwoofers, six player one speakers and two era 100 speaker, and one amp. The Sonos amp just died after the most recent update. It’s 2 ½ years old. I’ve been redoing my upstairs media room and I’m at the point of purchasing media room, electronic equipment. I’m going with Bose. I’ll replace my Sonos system one piece at a time as they go out I guess.
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