Avid Contributor III

Answered

era300 stereo adjustment left-right?

24 replies
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Hi,

i think i know the answer but.. i have a stereo pair of era300 and i enjoy them a lot in my bedroom. Depending on where i sleep, i’d like to adjust stereo left/right but there is nothing in the app. For my five i have a stereo left/right adjustment (single speaker)

i suppose no chance to have it for era 300?

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Corry PAnswer

Sonos Staff

Hi @arslanelver

Some more information recently came to my attention.

It is now intentional that Era 300 speakers do not have a balance control available:

As Era 300 is the first fully immersive stand-alone speaker capable of playing back many channels simultaneously (beyond the standard left/right), balance settings were a feature that made less sense for this specific product. As such, they have been removed from the app.

To be clear, an issue was found with balance sliders not showing when they should, but it was not specific to Era 300s - it was this issue that was resolved.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

A

arslanelverAuthor

Avid Contributor III

Balance… i was looking for a balance slider for stereo 🤦‍♂️

G

GuitarSuperstar

Lead Maestro

The new app is very buggy. The balance slider should be under the EQ settings. If you don’t see it, restart the app until the balance slider re-appears.

"Receive with simplicity everything that happens to you." - Rashi

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arslanelverAuthor

Avid Contributor III

Hmm. Thanks for your advice. Closing opening app on my iphone didnt change anything i am afraid. Still no balance slider. Is it possible that it’s missing in the new app? Do you have stereo era 300 and it’s there ?

G

GuitarSuperstar

Lead Maestro

Hmm. Thanks for your advice. Closing opening app on my iphone didnt change anything i am afraid. Still no balance slider. Is it possible that it’s missing in the new app? Do you have stereo era 300 and it’s there ?

I have a stereo pair of Era 100s and I have a balance slider. Try restarting the app multiple times while checking for the balance slider after each restart.

"Receive with simplicity everything that happens to you." - Rashi

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arslanelverAuthor

Avid Contributor III

will try and keep you posted. thank you!

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arslanelverAuthor

Avid Contributor III

Hey @GuitarSuperstar it didnt work. I tried god knows how many times. How can i report it to sonos? Any chance doing it online ? Or do i have to call Sonos support? Insuspect it’s an era 300 thing 😔

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nik9669a

Senior Virtuoso

Have you run Trueplay? I’m not sure if you have the balance control if you’ve run it, though I may be wrong.

R

Rhonny

Prodigy III

Hey @GuitarSuperstar it didnt work. I tried god knows how many times. How can i report it to sonos? Any chance doing it online ? Or do i have to call Sonos support? Insuspect it’s an era 300 thing 😔

EDIT: I’m not sure whether you can actually balance the Era 300s because of the way they are set up for Dolby Atmos. But someone might be able to confirm or otherwise. In the meantime, try what I originally wrote below….

Have you definitely got the very latest version of the app? It was updated about ten days ago, after which you need to run the system update (Settings / Manage / System Updates). It’s the only reason I can think as to why you don’t have Balance control for these speakers…

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arslanelverAuthor

Avid Contributor III

Yeah i do. Thank god i wasnt effected ao much about the app stuff (i thought) i was happy with the 4th of june update actually, it brought back some nice features. Hmm… it’s really odd, i have a single five and even that one has the balance slider

Corry P

Sonos Staff

Hi @arslanelver

Thanks for your post!

We have been able to reproduce this issue in our own testing and are now investigating. Thanks for flagging!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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