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Sonoisbad
Contributor I
January 28, 2025
Answered

randomly plays spotfiy but cant play anytime else

  • January 28, 2025
  • 1 reply
  • 72 views

Why, just why? I play white noise loudly on my Sonos play 3 speaker and at random points it forgos me playing it on a loop in the app and instead switches to playing whatever I had playing on my Spotify app, just as loud waking me up for a while. I don’t use the Spotify app to play music to my Sonos speaker EVER. I even tried to test things and I can’t even if i tried, does not play music from Spotify. Just randomly through the night it’ll completely switch controlling apps, then forgets how it does it when I try manually. What garbage software would even cause this please fix asap. And don’t suggest my wifi connection is the problem like every other thread on here, idc it still shouldn’t blast music from other apps.

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Best answer by Jamie A

Hi ​@Sonoisbad, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with unexpected playback on your system. 

This isn’t normal behaviour, with or without Spotify. When playback occurs on your system it needs to have a trigger, which could be through any of the following:

  • An alarm.
  • Direct Connect.
  • AirPlay.
  • A dropped player reconnecting to the network.

If you don’t have any alarms set, and nobody else in your household connects to your Play:3 (either through the Sonos app, Spotify Direct Connect, or AirPlay), then it is possible that a network issue could be causing this even if your other networked devices are running fine. If you can’t get Spotify to work on your system, to me that indicates a deeper issue.

The best way to tell what is causing this would be with a diagnostics, which I’d recommend generating within ten minutes of the issue occurring. This can show where the playback command came from and when. Once you’ve submitted a diagnostics, you’ll want to reach out to our support team. They have the necessary tools available to look into your system, see what’s causing this issue to occur, and resolve this with you.

1 reply

Jamie A
Jamie AAnswer
Sonos Staff
January 29, 2025

Hi ​@Sonoisbad, welcome to the Sonos Community!

I’m sorry to hear that you’re having issues with unexpected playback on your system. 

This isn’t normal behaviour, with or without Spotify. When playback occurs on your system it needs to have a trigger, which could be through any of the following:

  • An alarm.
  • Direct Connect.
  • AirPlay.
  • A dropped player reconnecting to the network.

If you don’t have any alarms set, and nobody else in your household connects to your Play:3 (either through the Sonos app, Spotify Direct Connect, or AirPlay), then it is possible that a network issue could be causing this even if your other networked devices are running fine. If you can’t get Spotify to work on your system, to me that indicates a deeper issue.

The best way to tell what is causing this would be with a diagnostics, which I’d recommend generating within ten minutes of the issue occurring. This can show where the playback command came from and when. Once you’ve submitted a diagnostics, you’ll want to reach out to our support team. They have the necessary tools available to look into your system, see what’s causing this issue to occur, and resolve this with you.

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