Contributor I

Answered

sonos system needs an update

14 replies
934 views

I literally can’t use the app, this stupid modal dialog blocks me from doing anything - even if some products aren’t updated, you shouldn’t need to prevent all other products from being used. Please god stop updating the app, I just want to use my crappy thousand dollar speakers - idgaf about quality anymore, just need this to work

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

F

FireEveryoneAnswer

Contributor I

I hard-wired one of the speakers to my router to fix this issue.

F

FireEveryoneAuthor

Contributor I

buzz

Grand Maestro

You can disable automatic player updates. You should also disable automatic updates on your controller devices.

N

nik9669a

Senior Virtuoso

You only joined the forums today, yet you moan about some speakers not working whilst others need updating. From this I have to conclude you have multiple rooms and speakers that you’ve added to over time.
So how come you’ve not encountered this issue before? Or that you’re only now complaining about it in such an uncompromising way?
Or, if you’re installing a new system, why are you so outraged that all speakers need to be on a compatible version (which generally only takes a few minutes anyway)?

Schlumpf

Virtuoso

@FireEveryone

Your screenshot imho shows the result of an automatic or manual app update.
So now your devices firmware also has to be updated.

Ralf

F

FireEveryoneAuthor

Contributor I

The pop up dialog is shown every time I open the app, I can’t access anything else as a result of this dialog. I have 3 devices in my house - 1 arc, 2 Sonos sl speakers, the two speakers aren’t updating no matter how many times I’ve tried

F

FireEveryoneAuthor

Contributor I

You only joined the forums today, yet you moan about some speakers not working whilst others need updating. From this I have to conclude you have multiple rooms and speakers that you’ve added to over time.
So how come you’ve not encountered this issue before? Or that you’re only now complaining about it in such an uncompromising way?
Or, if you’re installing a new system, why are you so outraged that all speakers need to be on a compatible version (which generally only takes a few minutes anyway)?

the update fails every time, I’ve tried restarting the speakers too.

F

FireEveryoneAuthor

Contributor I

You can disable automatic player updates. You should also disable automatic updates on your controller devices.

I can’t even access this on the app, the dialog to update takes over as soon as I open it

Airgetlam

If you’ve restarted the speakers, you may want to restart the router too. And check for any port blocking software, such as VPNs, work profiles, or even virus protection software.

Finally, if none of that makes a difference, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

F

FireEveryoneAuthor

Contributor I

If you’ve restarted the speakers, you may want to restart the router too. And check for any port blocking software, such as VPNs, work profiles, or even virus protection software.

Finally, if none of that makes a difference, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I think there’s 2 possibility here:

Update fails because device can’t connect to internet, if so, why is it necessary to require the device which supposedly can’t connect to the internet to update?
Update fails for some other reason but device is still accessible in network

In either case, I still don’t understand how this behavior can be considered correct

Airgetlam

Because your Sonos app has updated, but your speakers haven’t (or vice versa)? There needs to be a match between the two. I’m curious, what did support say when you called in?

Bruce

Show more replies

Sign up

Login to the community