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my wife recently purchased an outdoor movie projector to watch movies outside. We set it up using an HDMI to an ipad pro, the plan was to use our sonos Move as the speaker. To our amazement the theatre sound somehow synced to our outdoor speakers which is driven by a sonos connect amp, and to our play 5 which is located in our kitchen. It was amazing…..however…..we do not know how we achieved it! We can not figure out how we got these speakers to play, rather frustrating….we have been using the move by itself since, using the bluetooth feature. Can anyone shed a little light on to what we did to get these speakers synced. totally clueless! thanks!!

I accidentally set my Move speaker up on my guest Wi-Fi, but my Sonos system is on my private home Wi-Fi. Now the app won’t find the Move and I can’t figure out how to change it to the correct Wi-Fi network. Ideas? Thank you. 

I have not been able to find any info here that shows me how I can save a playlist to my PC, I have to uninstall sonos as I believe the download was corrupted.When I migrated my music folders to sonos, it appeared as though not all the music came over, so I want to do a clean uninstall and reinstall a new download, but I would like to be able to save my playlist to my PC if this is possible, any advice would be welcome.  

Hi guys Is it possible to use 2 of the new Five speakers with the new Arc soundbar? So like the Arc as Center channel, and the five as the front left and right channel.

I’ve lost my remote.  How and where do I purchase a new one? Thanks. Also, I purchased my playbar in Dec.2019.   Do I need Sonos S2 or do I stay with S1.  

It used to work fine and I’m not sure when I lost my search capability. Same result on Mac and iPad: when I search for artists, songs, etc, I get a pop-up saying nothing was found.

Hello,is there any solution to connect ARC to a TV without any ARC output, and without Any optical output ?Thank you In advance for your help,

Hi,Having an issue playing Spotify using google assistant on Sonos arc. Says Spotify premium isn’t set up on the Sonos app. The same Spotify account is set up in both Google assistant and Sonos app and I have tried several times removing both google assistant and Spotify and still says that the Spotify premium account is not set up on the Sonos app. I can use the sonos app to play music via Spotify and can use the Spotify app, works fine, but when using voice it doesn’t work. I can play Spotify via voice using any other speaker, just not Sonos.Any help would be appreciated.

I’m an audio noob so I’m totally lost and confused. I just got a Sonos Arc. I have a TV with eARC. What’s the best settings? When on PS4 using Bitstream (Dolby), I get audio sync issues. My TV audio is set to “auto” not PCM or passthrough. Is this something that multichannel LPCM will fix eventually?

Good morning everyone,   I recently received the brand new Sonos Arc and I am currently having issues with lip sync when using any external player.   My setup is as follows:   Sonos Arc connected to Earc HDMI port Xbox one X connected to gaming HDMI port Tv set to pass through Xbox set to HDMI out Dolby Digital for home theater. Both HDMI cables are 8K rated and brand new   Is there a setting I am messing up along the line?  I had thought that the HDMI 2.1 Earc port was meant to resolve all of these issues. I would love to keep this product as its perfect for my setup but the audio sync issue is a deal breaker!! Any help would be appreciated!

Hi all, If I am not mistaken, Voice Match doesn't seem to work on the Sonos One. Is Sonos thinking of implementing it? Thanks

Hello team, I was trying to use my SONOS Move via airplay through my Ipad and Iphone and it’s not working, it keeps saying connecting and then says connection failed. Tried to restart it, restarted my phone and ipad and it is still not working. Any ideas on how to proceed on this one? Since the Sonos App 2 doesn’t allow the option to hard reset the device I don’t know how to proceed.I am using the Apple Music app, it works on Spotify, but I don’t use that app. Please provide any help over here and I will be thankful for a lifetime :)

Pandora isn’t working this morning through the Sonos App.  Pandora does work from a browser window.  Spotify works fine in the Sonos app.  Hence, seems like a an issue specific to Sonos. Thought I would remove the Pandora service and re-add.  On the re-add, it kept saying to check the network and if the network was fine, to try again later.  Since the network is fine, I tried again later.  Now when I try to add the Pandora service to Sonos, I get a browser tab asking me to input my activation code.  I have no activation code and I see no way of getting one from my Arc.  I checked your status page and is says Pandora is fine.  Something is not right.

I'm the owner of a Sonos Arc since a couple of days. I already had a stereo pair of One speakers. I took some time to add them as surrounds, as it did not work straight away. First I had to reset them otherwise it wouldn't work in the S2 app.I have a LG CX TV and use the E-ARC port. Everything is working fine except for the volume control with the LG remote. I've tried this, but it still doesn't work. Please help me out to make this work. Thanks. 

Can I have my Sonos beam to the right of my tv?

So as I understand the new ducking possibilies which rolled out some months ago, all speakers within an Alexa group should duck. I have the following speakers: 1x Play One SL stereo pair 1x Play:5 stereo pair 1x Play One 1x Echo Dot 2nd Gen All three Sonos are in a group, and also selected as “Preferred Speaker” The Sonos One and the Echo Dot are selected as Alexa enabled devices.   When I talk to the Dot all speakers duck, when I talk to the Sonos One only the Sonos One ducks? That does not seem right. Due to another bug i have undergone a full factory reset of all speakers, so it probably is an issue everyone is having? Can anyone confirm?

will a beam + gen 1 connect amp and a sub still work together as a 5.1 after the changes in may?  i can’t tell based off the article if it’s just grouping the speakers that won’t work or if using a connect amp as surrounds with a beam or playbar won’t work as well.

I have read many posts but not found a definitive answer! We currently have a simple, no amp turntable and a sonos sound bar/beam. Investing in one of (no idea which) Sonos amp to connect this vinyl player seems very expensive. Can anyone confirm that if we buy the Pro-Ject T1 Phono SB Turntable That we would NOT need to buy any other device to connect the turntable to the sound bar?    

Hello, i am gonna extend my Sonos system with outdoor speakers and amp. From what i see it have to be installed with cabel between amp and the speakers ..?is the amp waterproof then ao we can leave it on the yard ?  

I have a ZP100. I was able to control from my iPhone and Android devices using the S1 app. Those devices no longer work and the S1 App doesn't let me "Connect to an existing system". In fact, the buttons that are illustrated in the app do not match those of the ZP100, but I have completed updates in the past that required holding in the correct sequence and I attempted that sequence with no luck. When I Iog into the Sonos site, my device is connected. So I downloaded the Windows app and I am able to connect and play as normal. Up until a few days ago, I was also able to play using the Android device and a week ago the IOS device. Now I am limited to just the windows app. Any suggestions would be appreciated.

I’m working from home during the Covid season. Wondering Sonos speaker (w/ microphone) can be used to pair with my PC via bluetooth and support Microsoft Teams meeting? I saw Sonos Move has microphone associated with it. Anyone ever used the speaker that way?  Thanks much.

I’ve got a Sonos Port setup with my Onkyo 585.  This is a Works With Sonos reciever. Issue 1: When I go to the “Works With Sonos” setting on the Onkyo, it says “No Sonos Connect Found”.  I don’t have a Connect, I have a Port.  Both the Onkyo and the Port are on the same WiFi network.  How do I get my Onkyo to recognize my Port? Issue 2:  When I play something through the Port, I can’t adjust the volume on the Onkyo.  When i put the setting on Variable I get no sound.  When i put the setting on Fixed, i get sound through the Onkyo, but it’s fixed at a setting of 51 (that i set) but i can’t adjust it with the Onkyo knob or remote.  How can I adjust the volume when using the Port? Thanks!

My new surrounds sound great with Movies, however they produce no sound when streaming from Youtube, Pandora, or Google Play Music. I have not been able to find a work around. Any suggestions? My Setup:Sonos ArcSonos Sub (Gen 2) Sonos OneSonos One SL ​​​​​​​

Hi,I've just plugged my ethernet cable into the Arc and disabled the WiFi on the Arc. It has now bumped my Sub and 2 One Sl's from the grouping. It is having problems reconnecting. My question is - is it not possible to run the Arc on Ethernet whilst the rest of the grouping runs on WiFi?Thanks in advance.

I removed Apple Music from the Sonos app.  However when I attempted to add it again it takes me to the Apple Music Library screen with no prompt to continue linking it to Sonos.