Skip to main content
Scrapn4me
Scrapn4me
Contributor I
Aug 23, 2020 9:03 AM UTC
Answered

Lost Playbar Remote

I’ve lost my remote.  How and where do I purchase a new one? Thanks. Also, I purchased my playbar in Dec.2019.   Do I need Sonos S2 or do I stay with S1.  

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    John BAnswer
    Aug 23, 2020 3:45 PM UTC

    I think you can just go through the remote control setup again with another remote and it will just replace what is there currently. 

    View in thread

    6 replies

    nik9669a
    Senior Virtuoso
    Aug 23, 2020 11:58 AM UTC

    Which Sonos device came with a remote control? 
     

    Playbar can work with S1 or S2, but if you have no legacy devices S2 will get future enhancements and should be your better option. 

    Translate
      John B
      Aug 23, 2020 12:13 PM UTC

      I am pretty sure you haven't lost it but never had one. To the best of my knowledge no such device exists. 

      You can control the volume with an IR remote, so if your TV has one of those you can use that. In the Playbar settings go into Remote Control Setup. 

      Translate
        nik9669a
        Senior Virtuoso
        Aug 23, 2020 1:55 PM UTC

        And the app (on Android, PC or IOS) provides volume control, too.

        Translate
          Scrapn4me
          Scrapn4meAuthor
          Contributor I
          Aug 23, 2020 3:23 PM UTC

          Thank you all for your responses.  I have updated to S2 and it’s working.  Yeah.  I only have the playbar, no other devices.  There was a remote I used to turn the playbar off/on, etc.  it looked just like my Samsung tv remote. Hmm, I wonder if I was using my old Samsung playbar remote.  As you can tell I’m Sonos ignorant so appreciate your help.  Well it’s working, playing music and the S2 app works so I’ll leav3 it at that.  Thanks again.  

          Translate
          Scrapn4me
          Scrapn4meAuthor
          Contributor I
          Aug 23, 2020 3:42 PM UTC

          So I went into setup on Sonos S2 and it says I already have a remote control connected to the playbar so that’s good that I wasn’t losing my mind.  Now to figure the rest of the puzzle.  In the meantime I have the app on my iPad and phone so can control the volume.  Thanks again.  

          Translate
          John BAnswer
          Aug 23, 2020 3:45 PM UTC

          I think you can just go through the remote control setup again with another remote and it will just replace what is there currently. 

          Translate
          Terms & ConditionsAccessibility statement