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Scrapn4me
Scrapn4me
Contributor I
August 23, 2020
Answered

Lost Playbar Remote

  • August 23, 2020
  • 6 replies
  • 1882 views

I’ve lost my remote.  How and where do I purchase a new one? Thanks. Also, I purchased my playbar in Dec.2019.   Do I need Sonos S2 or do I stay with S1.  

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    Best answer by John B

    I think you can just go through the remote control setup again with another remote and it will just replace what is there currently. 

    6 replies

    nik9669a
    Senior Virtuoso
    August 23, 2020

    Which Sonos device came with a remote control? 
     

    Playbar can work with S1 or S2, but if you have no legacy devices S2 will get future enhancements and should be your better option. 

      John B
      August 23, 2020

      I am pretty sure you haven't lost it but never had one. To the best of my knowledge no such device exists. 

      You can control the volume with an IR remote, so if your TV has one of those you can use that. In the Playbar settings go into Remote Control Setup. 

        nik9669a
        Senior Virtuoso
        August 23, 2020

        And the app (on Android, PC or IOS) provides volume control, too.

          Scrapn4me
          Scrapn4meAuthor
          Contributor I
          August 23, 2020

          Thank you all for your responses.  I have updated to S2 and it’s working.  Yeah.  I only have the playbar, no other devices.  There was a remote I used to turn the playbar off/on, etc.  it looked just like my Samsung tv remote. Hmm, I wonder if I was using my old Samsung playbar remote.  As you can tell I’m Sonos ignorant so appreciate your help.  Well it’s working, playing music and the S2 app works so I’ll leav3 it at that.  Thanks again.  

          Scrapn4me
          Scrapn4meAuthor
          Contributor I
          August 23, 2020

          So I went into setup on Sonos S2 and it says I already have a remote control connected to the playbar so that’s good that I wasn’t losing my mind.  Now to figure the rest of the puzzle.  In the meantime I have the app on my iPad and phone so can control the volume.  Thanks again.  

          John BAnswer
          August 23, 2020

          I think you can just go through the remote control setup again with another remote and it will just replace what is there currently. 

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