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Hello team,

 

I was trying to use my SONOS Move via airplay through my Ipad and Iphone and it’s not working, it keeps saying connecting and then says connection failed. Tried to restart it, restarted my phone and ipad and it is still not working. Any ideas on how to proceed on this one? Since the Sonos App 2 doesn’t allow the option to hard reset the device I don’t know how to proceed.

I am using the Apple Music app, it works on Spotify, but I don’t use that app.

 

Please provide any help over here and I will be thankful for a lifetime :)

I used the Sonos App 2 app to play music and it works, but I want to use the apple music app because the Sonos App 2 doesn’t play my playlists with a lot of music.

 

Update*

Issue was solved after factory resetting for the second time.

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