Hi @MoeR,

Welcome to the Sonos Community and thank you for allowing us to help with your concern.

I would like to share to you some guides and troubleshooting steps to make sure everything is followed correctly.

• TV requirement for Sonos Home Theater speakers. Reading through this guide, allows us to make sure that the TV is compatible and compliant with Sonos Home Theater speakers.
• Set up your Sonos Arc. This link will make sure that the Sonos Arc is set up properly with the TV including wire connections.
• Unsupported Audio on your Home Theater speakers. Reading through this guide, allows us to make sure that we are choosing the right audio format on our TV set up.
• Audio and Video Out of Sync. This guide would allow us to adjust audio delay especially if we are using either Samsung or Sony TV.
• Sonos System Requirements. This link would also allow us to check if we are setting up your Sonos system on a network compliant with Sonos system requirement.

Please Let us know how it goes. If all the above guides and tips have been followed and still the issue re-occurs, please submit a diagnostic while the issue is re-occuring and here’s how. We’l’re always ready to help and lend a hand.

Thanks,

I saw the guide posts. There is no issue on the hardware side of things. 
 

I believe I am have actually resolved the issue. In the Samsung tv settings the default setting is to add a audio delay off 100. I changed that delay to 0 as well I ensured my delay in the app was zero and I have for the most resolved the audio issue. 
 

thanks

Hi @MoeR,

Great news. It seems that you have fixed the issue through audio sync on the TV settings and on the Sonos app.

Please feel free to reach out if you still have any other concerns. We’ll be more than happy to assist you anytime.

Thanks,

Samsung TV / Arc sync delay issue RESOLVED.  I had the same issue described above and took the advice of MoeR.  I went to the settings in my 2015 Samsung TV and changed Audio Delay to 0, from the default setting of 30. On my Samsung TV the command string is Menu/Sound/Digital audio /Audio delay. I set Audio Delay to 0. Then I went into the Sonos app and set the Sonos delay to 0 as well.  This solved the problem. Now everything is in sync.