Answered

After hours of connecting, hard wire, wireless, rebooting everything and then re-setting back to factory settings. Nothing. Both these units get to the end and come back with cant connect.  I have not yet re-set the bridge. Is this advisable?? So desperately wanting to go through all my old casettes and ply them over my old home made 12’’ speakers:) Oldskool. Any help would be great Cheers    

The voice commands on my sonos beam have never worked properly with my firestick even though I have the two linked (at least I think I did it correctly). The strange thing though is when I use voice commands with my firestick remote in changes the tv inut to the sonos beam and I get a black screen with white squiggly lines that cycles through different patterns. I have to physically change the input back to the firestick to do anything and its like I never did a voice command in the first place. Has anyone run into this issue, I can’t seem to figure it out! I have an LG smart tv if that helps. Thanks!

I’ve managed to tear the cloth on my soundbar (see pic) https://pin.it/3Z9YBJy Can this be repaired/replaced?  

Hi,I am sorely missing the option to play music from my iPhone through my Sonos system.I know I can use Airplay but where is the integration? I want to use my iTunes playlists that I created over the years. This is a huge bummer since I invested over $1500 in a smart sound system and I can’t use it to its full extent. I guess I am old school and I still mostly listen to the 500+ albums that I own in addition to streaming on Spotify. But Spotify doesn’t have everything and not the same quality. Plus I can not use my playlists for example to set alarms in the app.Will this feature ever be available?

Hello,   The Philips Hue Bluetooth claims to work without the Hue Bridge and you can use Alexa or Google Assistant.   So how does this connect to the Sonos One 2nd Gen. ? I know the Sonos One 2nd Gen. has bluetooth in it.   So how can you control these bluetooth lights with Alexa without using the hue bridge ?   Thanks in advance, Soxbrother

So I laid my sub horizontally a while back. I laid it with the logo facing down (same as the picture in the quick start guide). Now, after reading the manual it says that the Sonos logo should be facing up. Does this really matter or is it purely cosmetic? I don’t want to damage internal components if the logo is truly supposed to be facing upward.    Thanks in advance.

Hey all.  I’m wondering if anyone has had ARC issues with a Hisense TV.  My sound is constantly bouncing from the Beam back to my tv speakers, and the audio issues are causing the video stream to pause, streaming apps to crash, the tv will reboot altogether, etc.  I’ve been going back and forth with support for 3 months now.  I’m about to tear my tv off the wall and go with another brand.  Please help!

Hi, I have followed the instructions here: https://support.sonos.com/s/article/321?language=en_US to access podcasts downloaded from the android app Podcast Republic on my OnePlus 3, but the Podcasts are not appearing in the SONOS app. In fact, the Podcast folder is not consistently appearing at all (it seems to depend on whether there is anything in the Music folder for some reason, but is not deterministic). The podcast files are present in what the File manager app calls “STORAGE>Internal storage>Podcasts” and the Android file manager calls “OnePlus 3>Podcasts” and can be played from there. I can’t see how their permissions are set. This is persistent across restart of the various apps and reboot, and none of the previous threads on this subject contained solutions to my problem. Any ideas?

I have a beam and two play:1s. Had them connected for surround sound. Late this afternoon I turned the tv on and none of the speakers were connected. I tried connected them again but could only get the beam connected to the tv. I try to add the play:1s for surround but it says it can’t do that. I need help to get the surround set up again.    I just submitted a problem about not being able to get surrounds connected to a sound beam. Now I can’t even get into the Sonos app. It says it can’t find speakers connected to the WiFi. The sound beam is still playing what’s on the tv. But the play:1s have nothing coming out of them. I can’t get a diagnostics number since I can’t get into the app

Hi everybody, i use Apple Music and i can’t view the songs of any Sonos playlist on Apple Music, only the playlist title. Why?

Manage options all greyed out. Sonos version 10.5 Macbookpro 10.15.3 Catalina. Is this a problem others are having?  

Hello,   I recently purchased and installed the sound bar. It worked fine for a few days but has suddenly stopped working. Any help would be most welcome.    Also, I can’t seem to set up volume control from my LG tv remote.   Thank you, M :)

[b]Can the Sonos Beam be added to Alexa's "Multi-Room Speakers" Group? [/b] Yes, a Beam can be added to a "Group" via the Alexa app. That is not what I am trying to do. More specifically, I am looking to add the beam to my already existing [b]"multi-room music group" [/b] [i]("groups" are not the same thing as "multi-room music groups") [/i] [b]Things I have already attempted / looked for:[/b] • I see the Beam listed under all devices in the Alexa app, and it is showing that it is online. • All of my Alexa devices and Beam are on the same Wi-Fi network. • I have the Sonos skill enabled on my Alexa app. • I have the Sonos app downloaded on iOS and I am signed in. • "Have you tried turning it off and back on again?" :P - Yes, I've closed the Alexa app, restarted my phone, tried adding from the existing multi-room group, deleted that same existing group and tried to add by starting from scratch. Nothing. • I use Spotify as my music service. It is enabled on Alexa app and

I have read many posts on this topic and still have no clear answer or solution. I have a QNAP NAS and am running a Windows 10 PC. I currently have a USB drive attached directly to my Modem/Router and that is discovered and used by Sonos. I can add a Folder from my PC successfully but I WANT to add a folder from my NAS. When I attempt to do so, an error message telling me that I need to update my registry appears. I have read the linked Microsoft article and performed the Registry Update and rebooted - no success. I have turned off my Firewall - no success. Like everybody else I have no SMBv1 running - is this or is this not the issue? Sonos seem to be saying (?) that they no longer rely on SMB? I am frankly lost trying to keep track of whether it is or isn’t so. Having read extensively about this issue it seems to have been a topic for over 3 years. Is there a specific solution for this as if there is I haven’t been able to track it down? A solution would be gratefully accepted. Obvio

I’m looking to connect 4 speakers to my Sonos Connect:Amp (i can do that, right?) for around my pool area.  I’m leaning toward OSD RX640. Do i need an “impedance matching speaker control”, whatever that is?  I’ve read something that went way over my head (easy to do with this topic) and now I nervous/confused about ohms and the Connect:Amp. Any explanation for the newbie would be appreciated...

Hi, My friend & I both have a Sonos speaker.  We want to listen to the same Spotify playlist (which we both have access to) at the same time, in different households out of our individual Sonos speakers.  Is this possible?

What happened to the "my data" section on the account page of the website? I always thought it was really interesting to see my usage over time, I'm sad it's gone. :( Anyone know why?

Hi, I’ve had a beam for about 2 months and all was working fine with Alexa and an LG tv. But a couple of weeks ago the “Alexa switch to tv” command stopped working. It gives the following reply “Sorry. The device this device is no longer supported”. Has anyone else noticed this/have a solution? Which device is it referring to? Thanks. 

I'm considering getting a 5.1 system for my upstairs TV. I have one down stairs and I really like it. But I have a great room. The couch is basically in the middle of the room no where near any power. The 5.1 kits come with play 1s. What have people done about this?   A couple of options come to mind. Obviously I could see about adding a floor outlet, but that seems like overkill for this room. It's not the primary room. I could just run an extension cord, but that's a trip hazard or use an ugly cord cover like at the office. It works, but I think it's an eye sore for my setup.   The third option is that I have outlets at the sides of the room. The speakers would still be "behind" the couch, but they would be about 6ft away each. So more like to the side of the couch. The couch cannot be centered in the room. This seems the easiest, but the most lopsided approach that probably doesn't have the best sound.   I also have speaker mounts on the side of where my tv is. So the play 1s would

I have a 9 month old LG 4K Smart TV and a Sonos Beam (as well as a Cable TV Box).  Everything was working great for the past 6 months (Sonos using HDMI ARC).  Yesterday, we lost power for less than a minute and now the Sonos cannot maintain a connection to the TV.  Specifically, when watching TV, the sound will come through the TV speakers, then switch to the Beam for a second or two, and then back to the TV.  I checked all the TV settings and SIMPLINK is ON and whenever I try to set the Audio Out to HDMI ARC, it only stays set for a second or two and then automatically switches back to “Internal TV Speakers”.  Tried rebooting Sonos several times as well as turning the TV ON/OFF.

Hi   I’d like to play cassette tapes via a separates system deck through my Sonos system...do i need to use my Amp or can i simply plug into a Connect?  or do i need the new Sonos Amp?….   Ideally i’d like to lose my old hifi amp.and speakers ..so all i would have is a cassette deck...and maybe a turntable..which i can then play through my sonos speakers   Cheers   Peter

Hi guys, I am about to buy a Playbar and a LG OLED55B9PLA 55-Inch UK. I wonder if they are compatible.   Many thanks   Pablo

Hello everyone,, I would like to get a couple of Echo dots for around the house so that I can use the drop-in feature. I am concerned that having these around will mean they will interfere with my Sonos Ones. Most of the times I use Alexa on my Sonos speakers it is to change lights and smart plugs, so I assume whichever device hears me will do this without an issue. But sometimes I do ask Sonos to play music, etc. Will the Echo Dot hear the music request instead and not play the songs over Sonos? Does anybody else have a set up with both devices in the same room????

Saw many topics on Headspace but not sure if it currently works, and if it does, how to get it running

I’ve recently switched from Spotify to Amazon Music and my Sonos speakers keep cutting in and out when trying to play Amazon Music. I don’t have any problem when I’m playing just on my phone. I never had this problem with Spotify and don’t have it with the TuneIn radio stations.