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I pre-ordered a Sub gen 3 and it arrived last week (10th June) with the wrong power cable.   Contacted Sonos and new cable shipped which arrived today (15th June)   The new cable doesn’t fit snug in the power outlet and so I cannot power on the sub.   I have emailed support (it’s after 6pm) and have reply saying they will contact me in 7 days.   I am obviously gutted and will contact them again in the morning - anyone else have problems with power cable fitting on the new Sub gen3 or is it just me?

This morning, my ESET Antivirus reported a “suspicious file” found - sonos.controller.desktop.resources.dll and deleted it. So I tried a re-install, the same thing happens during install.

Sonos interoperability with Instagram

Hi All Have just taken delivery of my Sonos Arc and have a new TV coming as well. I was planning on hanging the Arc under the TV on my wall bracket but I have read that there needs to be a gap between the TV and the Arc which would leave the brackets visible. Is it a definite no to hanging it directly under the TV with no gap?  

There seem to be a lot of threads and conflicting pieces of information out there and looking to share what I know and get input from others.  For convention. Arc refers to the Sonos device and ARC to the protocol (they couldn’t have picked a more confusion name).  My TV is a Samsung Series 6. Nothing too fancy but a great device and has ARC but not eARC. I know there are many out there with similar setups.  I have an ATV 4K going —> HDMI 1 on the TV. I have the TV ARC going —> Sonos Arc.  With just the one input on the Arc I don’t see any other way to configure this.  I have the full UHD subscription in Netflix. I’ve tried a few films that I’m told have Atmos but I don’t see that showing in the Sonos app.  I’ve been told by some experts that ATV 4K can’t send this info (regardless if it’s Netflix or any other source) over ARC to the next device. As such, basically I can not expect any Atmos with my setup.  I’ve also read many posts explaining that people are getting Atmos

I already own two S1 speakers. Is it possible to pair them with a Play 5 Gen 2? And is this a good option for a good back yard/ patio party sound with some decent kick for our wedding? Or is there a better option? Thanks in advance.

I have reached out to OREI regarding two of their products that indicate they both support HDMI-ARC (Audio Return Channel) - either the UHD-402 or UHDS-402A. My TV has an HDMI-ARC output but delivers a audio lag to the Sonos Beam.  Up until now, I have been using a Cable DVR with two outputs for my source.  The Optical output from my Cable DVR to the Beam (with the Optical/HDMI adapter) and the HDMI output from the Cable DVR goes to the TV.  I also want to be able to connect additional sources such as BluRay or a streaming like Roku or Chromecast. Three questions: Will this idea of extracting the HDMI-ARC work with the Beam? Anyone have experience with either of these two products? Which one of these is best suited for my needs?  I have had three emails with the company but not quite getting the communication that I need to make a best decision.  The link for the two products at the company’s web site are: OREI UHD-402  https://www.orei.com/products/4k-4x2-hdmi-matrix-switch-by-o

I can’t really understand how thinking has gone when possibilities for controlling both TV and Sonos product is going in the wrong direction when a new product, Arc, is launched. Since I only have access to ip-TV and need to use HDMI for connection from box to TV I cannot use HDMI ARC. The old Playbar was still possible to control via Samsung remote and digital output but there is no response whatsoever with Arc. Disappointing development when I went out of my way to exchange my newly bought Playbars for new Arc?

Cannot work out how to set up up a stereo pair of 2 x new Sonos Five's as front speakers in a 5.1 setup, using playbar, sub and 2 x play 1 as rears. Can't find anyway to set the 2 x Fives's as front L&R and use playbar for speech, which is how a 5.1 system should be set-up? I can only add 2 x Fives's as fronts on their own, setting them up separately, when I pair them to the surround it sounds terrible. Says on Sonos Website that Fives's are suitable for use as surround speakers? Help! Looks like they will be going back to Sonos!

My other SONOS speakers are white, and I want to add a Move to my bathroom. I do NOT want a black speaker. Please make the Move in white. This would have been a day 1 buy for me if it was available.

I’m not intending to upgrade my Sonos kit anytime soon, as presently it does exactly what I want (and what I paid for). Clearly that means that my particular train has headed down the S1 track, rather than S2 (the only ‘new’ kit I have is a Boost, used to replace a Bridge). Question - has Sonos announced a minimum support period for S1 and associated kit? I’m thinking of something along the lines of “S1 software will be updated to run with new iterations of Windows, iOS and Android for at least 5 years” or similar. Have only asked re OS, obviously other stuff - TuneIn and other services is I guess a trickier question. I do have Play5 with line-in to PC, and a Connect (connected to a gramophone), so even if they pulled all the services from S1 eventually, I would at least be able to pipe music around my Sonos speakers via those two inputs. (Couldn’t find anything on this site by searching “S1 support period” - which I would imagine is the one question on many S1 user minds).    

Hi guys! I have a question that I couldn’t figure out searching the web or reading the manual. Would appreciate any help.   In short I’m wondering if I can use the Sonos Amp as just a power amp. The use case would be to hookup the Sonos Amp to my turntable and put a tube preamp in between the two. Have a wonderful PrimaLuna preamp that I’d like to continue using.   To my knowledge it has mostly been possible to bypass the preamp in integrated amplifiers. Might even be quite common practice to use a integrated amp as just a power amp. Can this be done with the Sonos Amp?

Can Move be used in a sauna?

Is there such a thing as a “Modern” Sonos Connect?  Correct me if I’m wrong (wouldn’t be the first time or the last) but weren’t there new Connects still being sold just last year?  With the 5 year support rule, it would seem that there was an upgrade somewhere in the timeline to make the Connects modern.  If this is true, what would I look for on the label to designate a modern Connect?

Good afternoon, I recently purchased a Rega Planar 1 Plus turntable with built in phono stage, I’m trying to play it through my Sonos system through a ZP90 connect. Sonos has recognised the ZP90, but the vinyl won’t play through the system!!! any help would be greatly appreciated.

Much needed help.  I currently have the following components (listed below) and cannot seem to figure out  if there is ANY way possible to make an HDMI Arc connection such that I receive true Dolby Atmos sound from my Sonos ARC soundbar via any component that I would choose to use (i.e. Apple TV (4k), UHD Blu Ray, Playstation 4-see below).  If I cannot achieve Atmos utilizing my current setup then would you please advise which (if any) additional component(s) I would need to add in order to achieve Atmos in a projector environment.  Here is my current list of components (I am currently connecting all to the Sonos ARC via Optical audio out on my HDMI Matrix Switch): Sonos Arc (connected to the HDMI Matrix switch via optical audio adapter), A Sonos Sub, and two Play:1’s for surround Orei 4K HDMI Matrix 4X2 Switch (UltraHD with ARC Supports yo to 4K @ 60Hz and 1080P Arc EDID) BenQ HT2050A Projector (connected to the OUT of the HDMI Matrix Switch-it, of course, does not have HDMI Arc)

How does one reset the new Port. I have seen no info on this? Thanks

Can someone explain to me how I play the BBC Sounds app on an iPhone through a pair of Sonos One speakers?

Hi there, I was wondering what’s the proper way to tune the room when you have two sets of speakers in the same room. I’ve got Play 1’s in corners of my Kitchen. I’ve combined these to two stereo pairs and done Trueplay tuning for both. This is not bad, but is there a way to connect 4 speakers and true play them so that all of them would work in… ahem… concert together? (Looks like attaching image didn’t go through so below is a link to the outline of the room)https://www.dropbox.com/s/529ptyhuxkzor58/Screenshot%202020-06-15%20at%2018.46.27.png?dl=0

Hi, my living room is about 25m x 15m, and currently i have two Sonos One speakers in it. The sound is great, perfect really.. But there are slight chnages to the audio levels as i walk around the room. I really want to feel like I'm just blanketed by sound while laying on my sofa. I was considering buying another pair of Sonos Ones and hanging all four speakers from the corners of the room, basically making two L/R stereo pairs... But I'm wondering if this is overkill. I'm not interested in making my music super loud, just want it to be fuller.    Thanks    Thanks     

I have a new Sonos arc, sub, play 1 surrounds, yet I have no idea what sort of sound is coming out of my Sonos system.   it would be really helpful in the Sonos app to have the sound type indicated. I’m not sure why this isn’t the standard - really frustrating and poor in my view. I very other surround system on the market will let you know if Dolby is coming out of the speakers.        

Hi everyone, I just installed my Sonance outdoor speakers powered by the Sonos amp which will be able to provide the sound for my outdoor TV.  I have a fire pit that is a little bit away from where the TV is but in plain view of the TV. I wanted to know if I bought a Sonos move would I be able to pair it with my amp to here the sound of the TV so I don’t have to blast the outdoor speakers to loud that my neighbors will complain? 

I just upgraded to S2 and made a couple room groups, but typo’d and mis-selected some speakers. Is there any way to edit and/or delete a room group in the S2 app (Android or Windows)?

Is the wallmount for the Playbar and the Arc the same?

Will there be a new Windows app for S2? Will the current Windows app still work if I upgrade to S2?