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Contributor I
Jul 11, 2020 8:28 PM UTC
Answered

How do you turn off the Alexa acknowledgement tone (not the wake tone) on the Move.

I have figured out how to turn off the Alexa “wake” tone, but now I have a tone that plays after Alexa responds to a request.  I have not been able to find anywhere in either the S2 app or the Alexa app.  Does anyone know how that is controlled?

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    UKMedia
    UKMediaAnswer
    Jul 12, 2020 6:45 AM UTC

    Hi

    I suspect that have Follow-On mode selected against your device in the Alexa App, - please check in Device Settings - this will trigger a tone at the end of the follow on period.  It’s possible to turn this ‘End of Request’ tone off on Amazon devices but not yet on Sonos - you will need to decide to accept the tone or turn Follow-On mode off.

    Remember: Sometimes Red Wine helps :)

    3 replies

    UKMedia
    UKMediaAnswer
    Jul 12, 2020 6:45 AM UTC

    Hi

    I suspect that have Follow-On mode selected against your device in the Alexa App, - please check in Device Settings - this will trigger a tone at the end of the follow on period.  It’s possible to turn this ‘End of Request’ tone off on Amazon devices but not yet on Sonos - you will need to decide to accept the tone or turn Follow-On mode off.

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    Remember: Sometimes Red Wine helps :)
    Contributor I
    Jul 14, 2020 3:57 AM UTC

    Thanks.  The real intent of that setting though is to allow a follow-up question without using the wake word.  When I turn that setting off, it does get rid of that acknowledgement tone, but it also prevents me from using the follow up feature.  

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    UKMedia
    Jul 14, 2020 6:50 AM UTC

    Thanks.  The real intent of that setting though is to allow a follow-up question without using the wake word.  When I turn that setting off, it does get rid of that acknowledgement tone, but it also prevents me from using the follow up feature.  

    Agreed :(

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    Remember: Sometimes Red Wine helps :)