Contributor I

Answered

Google Assistant problem with Beam

Forum|Forum|6 years ago
July 10, 2020
16 replies
1167 views

I recently google for voice on my beam. When i say a command like "play elton John", I get the reply " playing a playlist of elton John on Spotify" (which is what I would expect), followed by "sorry, I don't understand". then nothing is played.

There are no other people or sounds in the room when this happens. I have tried a few times with the same results. Any ideas?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Annazel S

Hi I have submitted a diagnostic 1416997269.

In answer to your questions, I have tried several artists and songs with the same outcome. I have tried specifying the device " dianna ross on front room beam". All have the same outcome. I get confirmation the command is understood "playing diana ross on spitify" then "sorry, I don't understand".

All device names are unique.

I couldn't figure out how to set a default device name but did try specifying a device in the command.

Hi @Ernie29.

Thanks for the response.

It shows on the diagnostic that the Google Assistant voice service is active on Sonos.

The Beam’s room name is ‘Living room Beam’.

To set the default speaker, please click the link for the steps provided on the Google website.

Show previous replies

sonows

Contributor II

I did manage to get the GA working again by removing and re-adding it to the speakers.

N

nostou12

Lyricist I

Hi @Annazel S

I’m getting the same problem with a Beam and One speaker.

If I say “Play <station> from TuneIn” it says “playing <station> from TuneIn” followed by “sorry, I don’t understand”.

I get the same issue if I say “play spotify” or more specifically say “play <plylist> from spotify”.

It’s not a general Google Assistant issue, as a non-Sonos smart speaker has been responding fine to Assistant requests with no problem.

This has been ongoing for a number of days.

Diagnostic 922527666.

I am also seeing the same issue with my Sonos Arc and GA

E

Ernie29Author

Contributor I

I now seem to have a working configuration. I made two changes and both seemed to help.

First, I removed then reinstalled google assistant from my Sonos Beam. That got rid of the "sorry I don't understand" error. It didn't fix that it played music in the wrong room.

Second, having reread the instructions in the ticket, I realised that you configure default devices for EACH room, so not a default device house.

I was able to set a default for the living room to Sonos Beam, then all was well.

Annazel S

Retired Sonos Staff

I did manage to get the GA working again by removing and re-adding it to the speakers.

Hi @sonows.

Thanks for reaching out and for giving us an update.

Sorry for the delayed response, just got back from my off.

It’s so nice to hear that the issue was already resolved and it’s back up and running.

If you have any other questions or run into any issues, please do not hesitate to reach out.

You are always welcome in the community.

Cheers!

Help others find useful content by clicking the like button and selecting the best answer to your question

Annazel S

Retired Sonos Staff

I now seem to have a working configuration. I made two changes and both seemed to help.

First, I removed then reinstalled google assistant from my Sonos Beam. That got rid of the "sorry I don't understand" error. It didn't fix that it played music in the wrong room.

Second, having reread the instructions in the ticket, I realised that you configure default devices for EACH room, so not a default device house.

I was able to set a default for the living room to Sonos Beam, then all was well.

Hi @Ernie29.

Thanks for reaching out and for giving us an update.

That was awesome, you did great!

I am so glad that the issue was resolved and now all seems to work well.

If you have any other questions or run into any issues, please do not hesitate to reach out.

You are always welcome in the community.

Cheers!

Help others find useful content by clicking the like button and selecting the best answer to your question

Annazel S

Retired Sonos Staff

Hi @Annazel S

I’m getting the same problem with a Beam and One speaker.

If I say “Play <station> from TuneIn” it says “playing <station> from TuneIn” followed by “sorry, I don’t understand”.

I get the same issue if I say “play spotify” or more specifically say “play <plylist> from spotify”.

It’s not a general Google Assistant issue, as a non-Sonos smart speaker has been responding fine to Assistant requests with no problem.

This has been ongoing for a number of days.

Diagnostic 922527666.

I am also seeing the same issue with my Sonos Arc and GA

Hi @nostou12.

Thanks for reaching out and sorry to hear about that trouble.

I would like to look into this more, but I’ll need some more details to look into it better, kindly tell us more about it.

Is it also happening on the same music services and on specific command(s)?
Have you tried using other services? Please note the behavior of the Sonos device(s).
Is this a first time Google Assistant set up on Sonos or this is an existing service already that suddenly experiences this issue?
When did you notice the issue started?
Were there any changes made on the system or on your network?
Are you using other voice-enabled devices aside from Sonos speakers?

Kindly please reproduce the issue and submit a diagnostic report through the Sonos app then reply with the confirmation number.
This will help me review your system further to see what options may be available.

Help others find useful content by clicking the like button and selecting the best answer to your question

Sign up

Login to the community