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Get help with your Sonos Roam, and Sonos Move

1,713 Topics
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melvimbe

answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...

1713 Topics

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Gonzo5150Contributor I

asked in Portable speakers

Cannot play anything on Moves only

First off this has been a running issue since app update. Every week randomly I cannot start music on either of my Moves, just hangs and errors out. I can start music on any non Move speaker, then add the Move, BUT I cannot control the volume once added on the Move, only by physical touch buttons I can adjust. I have rebooted and restarted and it still has the same problem. Any help is appreciated! I’ve invested in sonos for its sound and portability, wife is done, ready to ditch the system!

4 months ago

Willow60Contributor I

asked in Portable speakers

setup of new Sonos One SL

Gift of a Sonos One SL. cannot get it to work. After setting up once it fails to connect to my account.subsequent factory resets work till it gets to the point where I try to add a new product to the system, then it cannot see it at all.Any suggestions ?

140

4 months ago

Ronan KennContributor I

asked in Portable speakers

Roam 2

Hi, I have a Roam 2 and there is a blinking red LED.Have tried to chat with support but it keeps prompting “A System Error Occured” and closes the live chat.Is there anyone with help that can support? Thanks,Ronan.

272

4 months ago

Kent55Contributor I

asked in Portable speakers

Sonos app for Android

Complete wasting many hours of my time I cannot connect to my speaker S1 via the app. It works fine on my laptop but on my android phone.Despite being on the same Wi fi as Alexa, Alexa cannot connect to the speaker. This is utter rubbish and sonos support are unable to resolve this issue. My advice is put your Sonos speaker in the bin and purchase a proper system.

4 months ago

CrisnapsContributor I

asked in Portable speakers

Cant connect to Wifi

I bought the Sonos move. After completing the initial set up, i am now on connect to wifi. I can’t seem to get past this set up. I have done all the tricks i could find but still nothing.

330

4 months ago

TlbushContributor I

asked in Portable speakers

connection issues

So disappointed, bought these speakers as a gift for my husband to connect to soundbar we use for TV, tried all the suggested fixes to no avail. Taking them back to Costco today!

4 months ago

RapContributor I

asked in Portable speakers

sonos 2 battery level via Bluetooth

How to locate batterylevel via Bluetooth if possible?? How??

1513

4 months ago

DfontanamContributor I

asked in Portable speakers

sonos roam will not connect to speaker pair unless updated

I have a Sonos Roam 1 and 2. I at times have trouble connecting both to the speaker group. If update the software it finally connects. I do not gave to do this for the SL or the Soundbar. I did find that Sonos provides Roam updates every two weeks starting in July 2022. That is fine but why can’t I add the Roams without an update? If that is your policy then at least give me a message. At this point I have put a reminder in my calendar every two weeks to update the software every two weeks. Love your products but this is silly. I do only turn on and off the Roams only when in use. i do realize it can’t do auto updates. I get no notification to update the software just doesn’t connect. Please provide an update to your software to check the version and recommend an update on power up. Seems like a reasonable ask. Thank you.

371

4 months ago

Matt_BContributor I

asked in Portable speakers

Roam Bluetooth as Source on System--Audio Dropping on System

I get reliable sound quality on my Roam via bluetooth connection. But when I use that bluetooth Roam as the source for a group of speakers on my system via wifi, the sound constantly dropps for a split second---over and over again--on the wifi connect speakers, while the roam speaker remains constant.

111

4 months ago

markinspainContributor III

asked in Portable speakers

roam and roam 2 stereo pair

I have a Roam (gen 1) and I’d like to now if I get a Roam 2 (as they’re cheaper), will I be able to create a stereo pair (using wifi - I understand this is not possible with Bluetooth). Or do I need to get another gen 1 Roam?

1361

4 months ago

RegoaContributor I

asked in Portable speakers

my Move

It doesn’t respond to my commands. It doesn’t work no “on”no nothing

161

4 months ago

DedelsteinContributor I

asked in Portable speakers

Roam won’t turn on

My Roam had been plugged in but unused for several months (it is in a vacation house that I visit only periodically). When I attempted to use it, it would not turn on. I scanned this forum and found many others in the same boat and saw suggestions for attempting to get the Roam to work - none of them worked. I initiated a chat with Sonos Tech Support (note: phone wait was over 90 minutes and I was 30th in line for chat attention, but I hung in there). The very helpful technician had me go through the troubleshooting steps (12 second power button, 5 second power button and play button) but nothing worked. Sonos will replace my Roam with a Roam 2. The technician strongly recommended that when a Roam is not going to be used for an extended period of time, it should be disconnected from the power (either USB-C or wireless). While it is unclear what an extended period of time means, I’ll try this with my new Roam 2. I hope this works for me and other Roam/Roam 2 owners.

311

4 months ago

Yep Na YamContributor I

asked in Portable speakers

Recycle mode

One of my Sonos zonePlayer s5 is in recycle mode. How can I remove it from recycle mode?Your assistance is needed please.Thank you. Moderator Note - Removed serial number.

442

4 months ago

thieumContributor I

asked in Portable speakers

compatible avec la Freebox ?

Bonjour a tous, Je viens d’acquérir une Roam 2.Avez vous réussi a ajouter de la musique stockée sur le disque dur de la Freebox (delta ou ultra) ? Impossible d’ajouter une bibliothèque.. j'ai essayé avec l’adresse IP du serveur, le raccourci \\freebox_server et compagnie, mais rien ne semble fonctionner. Avez vous une idée où ça fait partie des bug de l'application gag de sonos ? Moderator Note - Translation by Google:Hello everyone, I just purchased a Roam 2.Have you managed to add music stored on the Freebox hard drive (delta or ultra)? Unable to add a library.. I tried with the IP address of the server, the shortcut \\freebox_server and so on, but nothing seems to work. Do you have any idea where this is part of the sonos gag application bug?

1030

4 months ago

PmsmccContributor I

asked in Portable speakers

Unable to charge Sonos Move via USB-C in Sweden

Currently in Sweden with my Sonos Move but without its docking charger. Plan was to operate through USB-C charging only during the trip but it doesn’t seem to be working. Any ideas/advice from across the community.

202

4 months ago

hypnogogiaContributor I

asked in Portable speakers

Removing old device from S2 App

How do I remove a Sonos roam from the S2 App? The roam is dead and no longer connects to the system and therefore needs to be removed from the device list.

1471

4 months ago

W4rrenContributor I

asked in Portable speakers

Move 2 keeps dropping for a split second when playing

When playing my move 2 either through wifi or bluetooth it cuts out for split second and comes back on again. Its a bit frustrating when listening

220

4 months ago

ahemahemContributor I

asked in Portable speakers

Is there a way to set up in a park?

I would like to play music at a family cookout in a local park. Is there a way to set up 1 or even 2 Moves?

131

4 months ago

DJ2019Contributor I

asked in Portable speakers

Sonos Roam Will Not Power On

Sonos Roam is not powering on. I have had it for about 2 years and it has always charged properly and powered on properly. I have switched the charging cable and charging block out and also plugged into a powered USB A charging outlet without the charging adapter and left it for awhile. The charging light never comes on. I have also tried a factory reset on it. Nothing appears to resolve the issue. Any thoughts on why it might be dead and how to resurrect it (other than what I have already tried)?

2281

4 months ago

StephenMBContributor I

posted in Portable speakers

How to “register” and “Update” Sonos Move 2 speakers

Move 2 speakers cannot register to your system or receive software updates wirelessly via Bluetooth in the way that all Sonos speakers with power cords can.However, They can be registered and updated if they are connected to the internet using a hard wire adapter as follows:Purchase (or ask Sonos to send you free of charge) a Sonos “ethernet to USB – C” adapter. (This adapter is available on the Sonos website for $39.) Plug the USB – C connector of the andapter into the small opening near the bottom of the rear of the speaker. Plug the ethernet connector of the adapter into an open port of your modem/router. Follow instructions on the Sonos app to “add a new speaker.” With the speaker now, having hardwired direct access to the Internet, it will automatically receive updates and be able to register itself to your system. Enjoy music wherever you place the speakers in range of your Wi-Fi!StephenMB

670

4 months ago

cosmicanglerContributor I

asked in Portable speakers

Move 2 won’t stream apple music

Apple music won’t stream to Move 2 speakerApple music streams on all other Sonos speakers Move 2 will stream other services Move 2 will stream apple music via air play Move 2 will stream apple music when paired with another sonos speaker Router has been rebooted voice services have been uninstalled apple music has been reauthorized move 2 speaker is brand newModerator edit: Combined posts

95419

4 months ago

bluetoneContributor I

asked in Portable speakers

Roam working independently but wont link to rest of system

Hello alli have a full sonos system set up in my home Inc ceiling speakers, Era 100’s, and Arcs plus a a roam and a Move 2.i have had them all working independently and as one system but now I can’t link my roam to the rest of the system.It only will play independently. It keeps saying ….Unable to connect. Try again later.I’ve switched it on and off as instructed as well as rebooting my phone but no luckThank you in advance of your helpTony

661

4 months ago

teacat11Contributor I

asked in Portable speakers

Query about the hissing noise from Roam 2

My Roam 2 speaker, when connected to my phone (whether via Bluetooth or WiFi), intermittently produces hissing noise. Even when playing music, if it’s soft music, I can still notice this buzzing noise similar to electrical interference. Placing the speaker close to my ear, I discovered that the noise is coming from the lower part of the speaker (below the Sonos logo). Could this be a quality issue with the product? Is there a setting in the Sonos app that can resolve this issue, or can I request a replacement? I am very satisfied with the design and sound quality of the Roam 2, but this white noise issue is quite bothersome.

2695

4 months ago

WikaudioContributor I

asked in Portable speakers

Sonos Amp removes Move from the network

Sonos Move suddenly stopped connecting to the network, only the white light blinks. Reset attempts do not help. In addition to Move, I also have Amp and Ikea Symfonisk on the network, all connected wirelessly. Everything worked without problems for several years.During testing, I noticed that if I turn off Amp, Move connects to the network and is visible in the application. When Amp is reconnected to power, Move stops playing music and is removed from the app. SYMFONISK is also disconnected from the network for a while.Diagnostic data ************Please help. Moderator edit: Diagnostic number recorded and removed.

12010

4 months ago

KookaContributor I

asked in Portable speakers

sonos move 2 will not turn on

My Sonos move 2 speaker will not turn on. The other speaker in pair is on, but cannot connect because they are paired. help

241

4 months ago

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