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Get help with your Sonos Roam, and Sonos Move

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  • 8,694 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1809 Topics
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JakedogContributor I
asked in Portable speakers
Sonos Move wont connect now

Can’t get Sonos Move to connect. Just blinking orange and white. Won’t go to green. 

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john connettContributor I
asked in Portable speakers
Why won't my Roam 2 connect to Mikrotik (RouterOS 7.16 Stable) WiFi?

My Roam died and was replaced by a Roam 2. Thanks, Sonos!No problem setting up the Roam back in January 2023. However, I have yet to set up the replacement Roam 2 despite numerous attempts. Asks for my WiFi password then fails to connect. SSID and password are correct.Might be an issue with mDNS?What does the App and Roam 2 expect to be provided by the WiFi network?The App seems to be issuing: Standard query 0x0005 PTR _sonos._tcp.local, "QM" question but not receiving a reply …Note that I only have the single Roam 2 and an Android mobile to run the App. No access to Apple devices or wired Sonos devices.

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nigelbarraContributor I
posted in Portable speakers
you guessed it... another solid orange light sonos roam defective disposable speaker 2 years old

There are several posts on here about exactly the same thing - all misteriously ticked as ‘answered’ by the admins, yet like the others who posted, I have tried absolutely every recommendation suggested and nothing works. The only sign of life is an orange light when plugged in to charge via USB-C. and yes, I have left it over an hour charging, and yes, with a 15w charger, and yes, i have pressed the power button for 5 seconds, 10 seconds, 30 seconds and yes, i have combined that with pressing the play/pause button. But like others, I still have a speaker that is only 2 years old which is now a defective brick. I bought the speaker directly from Sonos so I am not holding my hopes up at getting anything other than a 30% off voucher, which quite frankly doesn’t cut it for a problem that seems to be widespread. Suggestions welcome! 

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il gattoAvid Contributor I
asked in Portable speakers
Adattatore cavo ottico

È possibile usare adattatore cavo ottico per collegare Move2 al tv Samsung del 2024  Moderator edit:Google Translate-You can use optical cable adapter to connect Move2 to 2024 Samsung TV

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Brushot95Contributor I
asked in Portable speakers
Marley Stirr it up Wireless to Sonos Roam

I bough a roam because of the Bluetooth connectivity but I can seem to connect the roam to the turn table when I press the pair on both ends it doesn’t seem to connect what am I doing wrong ??

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GrantWilsonContributor I
asked in Portable speakers
Roam not playing

My Sonos Roam appears its connected and playing with the little volume thingys moving like the other 3 speakers, however there is no sound coming out. I have reset the Roam. Same problem. Every now and then it will start playing but when I try it again the next day it wont play.  Also somtimes if I turn off some other speakers the Roam will play. If I switch back it stops playing. I am using an Asus mesh wifi system.Any suggestions welcome. 

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DanjC 1Contributor I
asked in Portable speakers
Roam Battery Level

When connected to the Roam via Bluetooth, how can you see what the battery % level is? Before this terrible update you could use the Sonos app, but now it won’t connect to the Roam unless there is a WiFi connection. Even then, I can’t see the battery % level. Any advice welcome. 

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jeffpp1965Contributor I
posted in Portable speakers
Move gen 1

I have been shipped 3 Move refurbished units in a row that will not power on.   No lights whatsoever.  Anyone else experiencing this or have a solution?  I’ve plugged them in for 24 hours and still nothing.

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mikepoe77Contributor I
asked in Portable speakers
Sonos Move disfunctional

I went camping and used my move for it’s awesome portability and bluetooth ability.  Upon return, not only could i not reconnect it to my home network, i’ve had to delete accounts, hard reset my move and ray, and i’m not only unable to get them to work-- but i have zero bluetooth capability on my move.  I don’t know if i pushed a secret sequence of buttons on the back, but it’s kaput. I can’t get my network back and can’t even use bluetooth.  help, please.

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TitoM3rcadoContributor I
posted in Portable speakers
Sonos Move 2 no carga 0%

Tengo hace un mes el MOVE 2 y de un día a otro dejó de cargar tanto en su base de carga, como con el cable USB-C. Ciertamente en la aplicación aparece que está cargando, pero queda en 0% la batería. ¿A alguien le ha pasado?Agradecido de sus comentarios. Moderator Edit: Google Translate- I've had the MOVE 2 for a month and from one day to the next it stopped charging both in its charging base and with the USB-C cable. Certainly in the application it appears that it is charging, but the battery remains at 0%. Has it happened to anyone?Grateful for your comments.

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TatuadoToroContributor I
asked in Portable speakers
Roam 2 Does Not Power Off

I purchased a new Roam 2 last week; connected it at home and it worked fine.  Brought it with me to Berlin, connected it in my hotel and worked fine for several hours.  Returned later in the evening and now there is a steady orange blinking light.  The Roam 2 is not on the system I set up and can’t be located.  I have tried to do a factory reset, but it will not turn off.  I've held the power on/off button for 5, 7, 30 and more than 60 seconds.  It still blinks orange.  It’s disconnected from any power.  Still blinks orange.  Cannot fathom how to turn iii off,  it doesn’t play, responds to no other attempt with any buttons.  It just blinks.  Slowly mocking me.  Using Sonos branded charger/usb connector.  What gives?  Very disappointing as looks like no music for rest of this 3 week trip.  ANY IDEAS????

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ForrestChromatic Producer I
asked in Portable speakers
Sonos Move Nework Issues, Music Cuts In/Out When Switching Songs Manually

(There are a few topics on this issue that aren’t terribly old, but they have been closed for further commenting)I have several Sonos One speakers, one Sonos Move. they are all operating on WiFi.  The router, a Netgear Orbi RBR850, which is 10-15 feet away, at the most, from the speakers.When streaming music, for example from Spotify, if I manually change the channel or the song, the Sonos Move will go quiet or a bit, eventually it comes back.From the past comments, I can see there is some underlying problem -- I have heard people mention various routers as being the issue, which I cast doubt on, simply due to the variety of routers mentioned, and in particular mine can cover 5000 sq ft.A possible clue is that sometimes the other speakers will briefly demonstrate the same behavior, that is the Sonos One speakers -- but they seem to recover more quickly.   Predominantly it’s the Sonos Move that has problems.I have MacOS Monterey 12.x (up to date) and the Sonos controller is up to date b

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DiggydogContributor I
asked in Portable speakers
starting to use the sonos roam out of the box

Does the device need a period to charge before using? 

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melvimbe
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daniele.mgrContributor I
posted in Portable speakers
Move stop working (again)

I bought a Sonos Move due to add it to my system and having a portable speaker.After a good job period it stop to working and Sonos replace it with a refurbished one.Now also the second move stop working.if I attached it to the power the orange led blink for a couple of minutes than it turn off.I tried everything but it is impossible to turn on the speaker…Any help?

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Gsp96Contributor I
asked in Portable speakers
roam plug melted

My roam started has melted at the back charge plug which has fallen apart now , it’s only just over a year old is this going to be warranted or will I have to go to consumer rights ?

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almazri
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davePerry53Contributor I
posted in Portable speakers
Sonos Move speakers

I have 2 move speakers. I can get only one connected to wi-fi. I am able to get both connected with Bluetooth.  I would like to accomplish a stereo pair, but have limited skills when it comes to wi-fi.  

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Alf MContributor I
asked in Portable speakers
connecting Move

Move is connected to my system, but comes up as «not registrerd, I push Register, it acknowledges that it is connected, but still comes up as « not registrered» ???

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DoroCHContributor I
asked in Portable speakers
Add product to system in a new Wlan

I moved in a new flat with new Wlan. Sonos Roam 2 set up is ok with Wlan. Can‘t find the product in „set up“ and can not add the Roam to my system. Who can help?

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TonRunLauContributor I
asked in Portable speakers
Cannot add a new Roam 2 to system

I have the same problem described in many other posts since 4 months. I have tried signing out and back in to the app. That didn’t work.  Come on Sonos - get this fixed. You are looking like pure clowns!

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ShawnRockContributor I
asked in Portable speakers
Roam Speakers

Considering buying 2 Roam speakers for outside by pool. I still run S1 since I have a combination of older and new products. Will these new Roam speakers integrate easily?

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SunshineinthemorningContributor I
posted in Portable speakers
Volume control using IOS app on iphone and ipad

Hi all - I just purchased a Move and pleased with the sound, but what I’m not too pleased about is the fact that it appears that I cannot control the volume of the Move when I play anything using the Sonos app. If I connect the phone to the Move with bluetooth I can indeed control the volume. Is it just me, or does anyone else have the issue that they can’t control the volume when using the IOS Sonos app? Appreciate any inputs as it’s very frustrating.

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KungfuherbertContributor I
asked in Portable speakers
Two Moves2 both only play on Wifi for a short time.

I just added a Move 2 to my system where I have one move to connected to my Sonos amp. When I add the new Move2 on WiFi it plays for maybe a minute and then on speaker stops playing. I can still control the play pause but no sound from the speaker that stops playing. I was able to get one playing on Bluetooth and the other on WiFi playing together. So I do have them working, but wanted to have the both laying over WiFi. System is up to date, restarted system…..Any help or suggestions would be greatly appreciated. Thank you!Both speakers are Move 2😀Moderator edit: combined posts

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TechExpertContributor I
asked in Portable speakers
Sonos roam

I've solved all my problems with Sonis by taking a simple an unexpected step, buying Bose. I always like Bose and Sonos and found Sonos cloud integration better when launched, so we have invested heavily, as the design is also good, minimalist.  Unfortunately many just didn't work, and after many hours fiddling, again, I dug up annold Bose Soundlink mini... lo and behold!!!!! Since then I bought 3 new BOSE Soundlink products and the sound is great but most of all...they ALL WORK.... whereas now our Sonos Roam devices make a lovely little 🍊 orange light when you plug in a USB charger, but I don't have much use for a tiny orange light on a big black box or a puzzle involving buttons....  and don't want to spend anymore time holding down button sequences or reading troubleshooting guides so for me the solution is simple - GO BOSE ! Believe me, the time you are about to waste trying to fix these things isn't worth it, park it as a bad idea, this firm can't last much longer... like Intel a

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Meng3058Contributor I
asked in Portable speakers
Roam cannot connect

The yellow light is always on and the connection is unavailable.I have been away on business for a few months and have not used Sonos Roam at home. When I came back and wanted to use it, I found that it could not connect. The yellow light was always on when charging, and it did not respond no matter what I did. How can I solve this problem? bluetooth and app internet

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CathyJAContributor I
asked in Portable speakers
Roam Will Not Charge

I have an ongoing issue with my Sonos Roam speaker, which I purchased a couple of years ago to complement my existing Sonos system. From the beginning, our Roam has been inconsistently difficult to power on, which limited its usage.Recently, I used the Roam outdoors, and after returning it to its magnetic charger, I noticed it no longer displayed the orange power light. Despite holding the power button for 12 and 30 seconds, the device remains unresponsive. I have also rebooted my modem, tried alternative charging sources, but the Roam still won’t power on. I connected through the usb charge cord which caused the orange light to come on and stay lite. Again, it did not charge.Any potential solutions or next steps to assist in turning on the Roam?

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