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Get help with your Sonos Roam, and Sonos Move

  • 1,891 Topics
  • 8,990 Replies
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1891 Topics
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Pexi72Contributor I
asked in Portable speakers
Audio dropouts on Move

I have a Move speaker in my multi-room system but the audio keeps dropping out constantly. Few milliseconds dropouts every 15-20s. I have tried switching the channel but it doesn’t fix the issue. WiFi is strong in every room but Move keeps acting up. I use turntable as source hooked to Amp and all other speakers (Arc, Playbar, Play:1 x2, One x4, Sub x2) work flawlessly.

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MilbrookTrending Lyricist I
asked in Portable speakers
problems continue

Sonos said they finished repairing the problems caused in the spring app update. If so, why are the speakers at my house continue to experience the same problems of unable to connect as it has been for months now. I've updated, Sonos has updated. Nothing here has changed.  Why?

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J-manProducer I
asked in Portable speakers
Does the Roam 2 Sonos Voice Assistant work with Cellular Only?

Will the Roam 2 Sonos Voice Assistant work with cellular only? I thought that only Alexa required wifi. I’m trying to use the Roam 2 hands-free with the Sonos Voice Assistant on my bike while on the trail. The voice assistant light is on, but the Roam 2 will not respond to commands. I am able to use the voice assistant fine while at the house with wifi.

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john at poultonEnthusiast I
asked in Portable speakers
Set up new Roam 2

I have a multi speaker system mostly bought new (3 x S5 Gen 1, 2 x Play 1 Gen 1 and a Beam Gen 1 with 2 more Gen 1 Play 1s linked to the Beam), all operating on S1. My daughter has very kindly recently given me a new Roam 2 for my birthday which I’ve only discovered after opening it is not compatible to S1 and can only operate on S2 or the new Sonos App. I understand that I could upgrade most of my S1 speakers apart from the S5s,  but the S1 system works perfectly for what I bought it for, playing my own music library,  so in view of the many negative issues the new App appears to be experiencing I’d prefer to set up a separate system for the Roam 2 on S2, for the time being at least. I’ve done some reading on here but find it all a bit confusing. Would someone be able to provide a step by step guide to creating a new system for the Roam 2 that doesn’t make my existing S1 system vulnerable to losing music library, playlists etc.My current iPhone 12 only has the S1 app and I’ve become a

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Dank77Contributor I
asked in Portable speakers
sonos Roam problem! like the masses

Like a lot of people on here my Sonos Roam has stopped working, charging and not able to be rebooted.Ive tried alternative charging leads and feel out of options.should I sit on wait for 1hr or is there an email address I can contact to try and get help?  

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DadowlContributor I
asked in Portable speakers
Connecting Sub4 to Move 2

I just received (2) Sonos Move 2 speakers and a Sub 4. Having trouble connecting the Sub 4 to the speakers. The connection options don’t include Move2. Is it possible to connect the Sub in this configuration 

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Stanley_4
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AlfXContributor I
asked in Portable speakers
I have reset my sonos move2 to factory settings (green light is flashing) and it still appears in my system

I have reset my sonos move2 to factory settings (green light is flashing) and it still appears in my system

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Mr. T
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AfcathacaContributor II
posted in Portable speakers
SONOS Roam: Light by log is suddenly dead

My SONOS ROAM suddenly dropped off my network and I cannot make it reconnect again. The light by the logo  will not light up at all (during an attempt to reboot it, for example) but the led at the other end, shows a solid orange for a few seconds and then nothing. So, right now, I have a brick that looks like a speaker.The iPhone app is confusing and offers zero help (when trouble strikes it’s essentially useless); there is no way to delete a speaker and attempt to add it again (this would seem a most basic function but not to SONOS).Any suggestions?Thank you.A.C.

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buzz
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Maus60Contributor I
posted in Portable speakers
move2 slaapt

De sonos move 2 is in slaap en krijg hem er niet uitModerator edit:Google Translate-The sonos move 2 is asleep and I can't wake it up

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Sotiris C.
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sunny92037Contributor I
posted in Portable speakers
Sonos Move 2 cannot be connected

I tried to set up my Sonos Move 2 with my iPhone and after I downloaded the Sonos app and connected to the device it asked me to finish setup-->Not registered->Fix it and then it says” There was a problem checking for updates. Error code-1,000. I tried to reboot the speaker and reinstalled the app to no avail.Any recommendations?

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Pools-3015
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Middle childContributor I
asked in Portable speakers
My Sonos Roam SL has stopped working. reset and reboot don't work?

My Sonos Roam SL has stopped working. reset and reboot don't work? The status led does not come on at all. The only led that comes on is the charge led , which stays on permanent solid orange.

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toyboy
toyboyChromatic Producer II
asked in Portable speakers
Using Line In with Move 2

I have this set up with the line in connected to the headphone jack of my Mac Mini M4 to the special Sonos adapter plugged into the Move 2. Sometimes when I’m in YouTube videos, I click the video and instantly it’s playing with audio, other times the video plays but it takes a few seconds for the audio, sometimes the video will play with no audio at all and sometimes the video plays and the audio  quits playing. Driving me bonkers!

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Sotiris C.
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gijonContributor I
asked in Portable speakers
Sonos Move - Control with 2 Sonos Accounts

Had to do a factory reset on my Move speaker yesterday and in the process discovered a software update that I applied to the speaker.  Since reconnecting to the speaker in the Sonos App, my wife and I cannot share control of the speaker, see played history, etc. from our separate Sonos accounts on our separate iPhone 16’s.  Since I set it up, I am registered as the “system owner” and my wife is prompted to log in as the system owner on her phone if she wants to view play history, or add her own Apple Music connection from her phone--so she can play her music.  All this shared play, using our own Sonos accounts worked yesterday, now it doesn’t.  I dug around through the app looking for a way to extend permissions or include another user as owner and didn’t have any luck.  What is going on with this thing?

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jgatie
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TallBoy1716Contributor I
asked in Portable speakers
can Grouped ROAM 2 speakers play the same music at the same time

Just wanted to confirmed if I were to have 4 ROAM 2 speakers connected on the same WIFI network that they could play the same music at the same time? We have clinic and would like to put one speaker in the main area and then one in each of our 3 treatment rooms and play the same music at the same time during business hours.

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Airgetlam
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scalpes39Contributor II
posted in Portable speakers
Sonos App will not disconnect from a device

Hi there, I have a move and a beam in my kitchen. We just use the beam for the tv and run the music when we want it through the Move.  I currently have an issue where the Move keeps playing the tv audio through it. When I go to the app is shows the Beam and Move are indeed both on with the yellow tick.  I disconnect the Move press apple. It goes off from the move then a few minutes later the app just adds it again to the room. Its not through bluetooth either. I could just power off the move but that really is not a good workaround!.  

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JdediegopContributor I
asked in Portable speakers
stereo pairing - Sonos Move

I have two MOVE speakers that I cannot pair... I have tried many times and they do not pair correctly. The Left one gets connected and disconnected continuously. Any help? Thanks a lot 

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Sotiris C.
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P3coetzeeContributor I
asked in Portable speakers
Stereo pairing

Is it possible to stereo pair a sonos roam SL to Sonos roam or Sonos roam 2?

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Music46Contributor I
asked in Portable speakers
Returning a faulty product purchased in another country

I purchased an L-Sonos Roam in Switzerland in November 2023 and have since moved to another European country.The battery on the Sonos has never really worked well, sometimes it would turn on and sometimes not. But until now, I have been too busy to deal with it.My question is, how do I return it using the 2 year warranty? I have tried calling the customer service number but there are no options for returns, I tried the online chat, but the bot can’t help and said that there were no agents available to help. I have tried looking online but cannot find what I need.So if any of you can help, I would appreciate it.Thanks

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StargazerLilyContributor I
asked in Portable speakers
pairing with my sonos move with iphone 16

Just got a new iPhone 16 which pairs with other devices. However it’s not pairing with Sonos move. Has anyone had this problem & how did you resolve it?

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Donpeter7Contributor I
asked in Portable speakers
Sonos move 2 cancelling out

Hello, we have a problem with our Sonos Move 2. We have two of Them in the basement and one in the kitchen. If the one in the kitchen is Playing, and i want to go to the basement and play Music there, then when i start Playing Music in the basement, it cancels out the one playing in the kitchen, even though they are not connected or in the same group. What should we do?

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padalyContributor I
asked in Portable speakers
Battery % missing

For nearly 2 weeks now the battery % has been missing from the Sonos app for my paired Roams . I still see the battery  but it’s so small you can’t make out what % it has. I’ve updated the app 2-3 times removed and reinstalled and even had support on chat help me update the speakers firmware . Nothing has worked . Has anyone else had this issue ? 

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Mr. T
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tismeinazContributor I
posted in Portable speakers
Pairing Code

Where the hell do I enter the code my iMac is giving me?  No screen on the Roam and nothing pops up in the phone app.  I recently upgraded to Sequoia and didn’t have a problem before.

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SusanbenceContributor I
asked in Portable speakers
sonos roam USB-C cable charger not working properly

I have a Sonos roam but the USB-C cable charger that came with the product now doesn’t charge properly. I keep getting a message saying it’s incompatible with my Sonos roam but it’s the one I got when I bout it?

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Swordy13Contributor I
asked in Portable speakers
move

Battery percentage went away on my Move? 

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Airgetlam
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Project375Contributor I
asked in Portable speakers
Sonos Move 2 - Security - Worried about RAT Malware

Hi All,This is a security question for the security concsous amongst us. I realise i sound like a paraniod android but I’m currently being cyberstalked and have reason to believe I have RAT (Remote Access Tool) malware on my home networked machines, phone and ipad.Some of these RATS are known to repopulate themselves to unsecure devices connected to the network that its on. For instance Smart Speakers, Smart Cameras etc. I know that a conversation i had with someone was heard by what i think is my Sonos Move 2 but i have no way of knowing for sure. So i am ultra paranoid.So far i have purchased a new laptop, new iphone with new sim and number, new router and now a new sim card as i use a 4G router. I found out all of these can share a RAT infection if they are on the same network given the right RAT Software.I have a lot of digital accessroies one of them being the sonos and im reluctant to get a new one if i dont have to, Can anyone difinitivly tell me if its possible for one of these

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Stanley_4
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