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I owned a Sonos Move for a couple of years. I frequently used it on travel and it was simple/reliable when trying to toggle to bluetooth mode, even for pairing to a new device. I recently upgraded to the Move 2 and have experienced significant issues when away from my home wifi.

My Move 2 lives on it’s charging dock when at home. When I prep for travel, I take it off of the dock, power it off, and pack it. When I arrive at my destination, I turn it back on, press/release the bluetooth button… and within 1-2 minutes, the unit has not shown up in my scanned bluetooth devices and starts blinking a green light indicating a factory reset.

After the second time it did this, I reconfigured the device after I arrived home, toggled to bluetooth mode and successfully paired to my bluetooth device. No factory reset, but also no removal from doc or power off/on.

I understand that the Move2 requires wifi for initial setup, but is there also a restriction for when/how to pair via bluetooth?

Hi ​@mythtym 

Welcome to the Sonos Community!

Sorry to hear of this issue your had with your Move 2 resetting when you tried to pair with Bluetooth.

Please note from our Factory reset your Sonos product help page, however, that to reset a Move 2, you must hold the Bluetooth pairing button as you turn the speaker on -  is it possible that you turned on the speaker and held down the Bluetooth pairing button before the Move 2 had finished booting up? If so, it is possible that you reset the Move 2 by doing this.

When turning on a Sonos speaker, the light on the speaker will flash white until the speaker has finished booting up, at which point the light with either change to solid white, or it will turn off, depending on the Status Light setting for the speaker. Please wait for the status light on the speaker to stop flashing white before attempting to pair with Bluetooth.

If, however, the Move 2 resets itself as you hold the pairing button even when the Move 2 has been on for a while, then I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - it sounds like the speaker has a fault.

As I have never heard of this occurring before, I am inclined to suspect that the paring button was simply held down too soon.

I hope this helps.

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