Roam 2 won't connect despite successful pairing

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My Roam 2 was working fine this morning. I turned it off during a phone call. When I pressed play again, I got a “Not connected. No products found on [name of my wifi network].” Each time I went to System settings and had to reconnect it to my wifi network. I did not touch or change anything between the time I turned the music off and when I turned it on again.

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AirgetlamAnswer

Try forcing a new ‘handshake’ with your router by powering down the Roam, then powering it back up. This isn’t as simple as it sounds, there’s a difference between ‘sleep’ mode, which is where I think it is stuck, and a full reload of the OS.

If that doesn’t work, I’d call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

Try forcing a new ‘handshake’ with your router by powering down the Roam, then powering it back up. This isn’t as simple as it sounds, there’s a difference between ‘sleep’ mode, which is where I think it is stuck, and a full reload of the OS.

If that doesn’t work, I’d call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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