Get help with your Sonos Roam, and Sonos Move
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Can i use at the same time Roam and Five? Simultaneously connected with the same music?Thanks.
I recently purchased a Roam so I can play music without the Sonos app. I have an existing Play:1, which I added to the Roam’s system. Is there anyway for the Play:1 to also work when I am connected to the Roam via Bluetooth? The two speakers play fine together when I use the Sonos app over wifi. Based on this article, it seems like I am out of luck. But maybe I am wrong. https://support.sonos.com/s/article/1066?language=en_US
Hi, I purchased a Sonos Move a few weeks ago. Currently, my Sonos system consists of: Play 5 (Gen1), One SL, One, Boost, Play:1. The move was working great until about a week ago. All of the sudden it just keeps dropping out of my controller App. This happens every morning when I wake up, it is gone and at least 1 or 2 times throughout the day it just stops playing and drops off. I have to hold the power button in on the unit to reset. Once it boots up, then it is shown on the network in the app. This is super annoying. I am not sure what happened to it as we didn’t change anything. How can we fix it? We are using the S1 controller app until we update the Play 5.
Just got my Roam a couple days ago and its pretty pretty frustrating. I’m dealing with two main issues.A next song will be playing, then it just blindly jumps to the next track 10-15 seconds in maybe. It happens enough that I notice it frequently. I had one specific instance yesterday where all the songs started fluctuating playback speeds from probably 100-120%. I “think” this was remediated by holding the power button in for 5 seconds and cycling it.The first one is really the one I care about. I’ve tried Spotify and YouTube Music and both seem to be doing the same thing on me. None of the FAQs seem relevant. My network is rock solid and I’ve never had issues with any other Sonos devices.Any thoughts?
I bought the Roam the other day. After a nightmare setting it up with the app and a few hours on the live chat with customer services, it worked through the app for the first day and even paired happily with my beam, but has since been ‘offline’ on the Sonos app. It’s been off and on and I’ve restarted our WiFi router. I’ve been able to play music through it directly through Spotify on AirPlay, but no joy connecting it again to the beam via the app. This means I can’t see what the battery is doing and how much charge I have at any point. Sometimes it randomly changes its own volume to quite loud while sat in the same spot and I have to turn it down. I haven’t had any problems with my beam. Is this a faulty Sonos product? We mostly plan to use it around the house and garden. Should I return it and switch to a Sonos One, which was our other option?
I switch my roam between blue tooth on my phone and then back to the normal Sonos system. Right now it is stuck as offline. No matter how long I hold the power button on the back, it does not power off. It just sits there with the red light flashing. I unpaired it from the phone, etc, but I cannot get the darn thing to do anything. I am starting to think it is a faulty power switch? That small button on the back back the power cord is a very subtle button and I am wondering if it is faulty?I mean, not sure what the heck is going on, but right now it is essentially a brick with a flashing red light on the right side.
Hello the community,sorry for my english I have a problem with the bluetooth of my roam. I can connect but sometimes the music gets cut or works intermittently. The only solution I found was to reconnect my phone several times to the roam. But it’s annoying! Do you have a solution for the connection to be stable?thanks.
Hi - I just received my Sonos Roam and it won’t connect to my current Sonos system. I have 10 other Sonos speakers throughout the house and everything works great. But I can’t get my Roam to connect (I’ve tried everything). Please help! Thanks. Paul
OK. How long do I press the start button to start it? I press and release and nothing happens? I know the longer I press it other functions take over but…. It seems hit & miss to start the speaker? Also, I full charged it and left it for a bout a week and it’s flat? I’m just getting the red light at the other end flashing? Should that really happen? Thanks
Hey all I got the Roam delivered on Monday, and have experienced some unusual behaviour, which I’ve summarised below:Powered the Roam off (holding down the power button until the chime), put it on charge (wirelessly) and the Roam immediately turns back on.So, I powered it down while it was sitting on the charger, which seemed to do the trick, and left it to charge. When I went back to check it a few hours later, it was switched on again! So I guess my question is this… does the Roam turn on automatically when being charged wirelessly? If so is there a way to turn this feature off? Thanks
Last night we paired an Amazon firestick to the Roam via Bluetooth to watch a movie.The sound to the speaker would drop for a second or so sporadically throughout but always came back. Speaker and firestick (hooked up to a projector) were in close proximity. I tried rebooting both and it did not solve the issue. No other devices have been paired to the speakerAny ideas or fixes available? thank you for any help!
I was really looking forward to getting the Sonos Roam paired with my Windows bluetooth system but have now spent a couple of hours trying, but only get frustrated.In particular, I got the blue light and went into my Windows systems and ‘added a bluetooth device’ and it then claimed that the Roam had been “connected”.So far so good.The problem is that I can’t get it to play any music or even ‘pair’ audio from my PC.Help--please--this is very frustrating.Vince
Paired Roam with my Mac successfully. Works for a while then switches to wifi. How can I turn off wifi or stop the switching. I want to use the bluetooth pairing with my Mac.
Since adding a roam and a move, my music has been skipping and stopping. Probably IP address thing. I know that a fix is to unplug everything and then reboot everything one by one. But how do you deal with the move and the roam since they are battery powered?
Instructions for Roam reset did not work. Now what? Why reset? Though it’s paired on Windows refuses to connect despite adding/removing/adding, etc. (works ok on Android).
It´s posible config 2 Sonos Play 5, with 2 Sonos Move in the same room?
My Roam is paired with the PC’s Bluetooth and it is connected when I tuen on the PC. However, connection will drop if it is not used. I have to re-connect via PC setup everytime I want to use. Anyone has a solution? Thank You.
My roam is offline. I can’t turn it off to reebot 😔 nothing works. The light is either orange or blinking orange
I keep getting the error message that one or more of my speakers is connected to a mesh WiFi and should be connected to the main node. My whole mesh WiFi system has the same name and password. Even my extenders have the same name and password. How do I make sure my Roam and Move speakers are connected to the “main node” of the mesh system? Should I disconnect the extender and other mesh devices and reconnect my speakers to the WiFi, then plug everything back in? Thanks in advance for any assistance.
I have One Sonos One Gen 2 and im looking to connect to a turntable without spending hundreds. Can i pair a Roam with my Sonos one and then pair them to my bluetooth turntable?Thanks
I bought the Roam, this is my second time trying to connect to it outside my home. It is a brick. I can’t connect to the bluetooth, had to reset it. Now because I am not home, I can’t set it up in my Sonos system/on my account. WHY? It is dead weight and it should not be this difficult. Waste of money.
Received Sonos Roam yesterday and battery life is nowhere near advertised. Less than 24 hours and playing for 3 and battery completely drained! Please advise?
Can someone help my Roam won’t turn on. Orange light when plugged into charger but nothing happening. Only used it a couple of times too.
Love my roam, but am noticing the occasional bluetooth hiccup, where I lose audio for a few seconds periodically. FWIW, the roam and my iphone are mere inches away, so it is not like I am too far away from the device.Has anyone else experienced this?
i have a sonos roam and an existing surround setup with Arc+2 sonos ones. i try the swap feature which seems really good. however i struggle with switching from “swap” to “group”.either way after using or attempting to use the swap/group feature my existing sonos setup becomes almost useless. Sonos is unable to handle any music commands from alexa. Alexa takes the command but i get a “device is offline” from alexa, or alexa accepts the commands but doesn’t do anything. and if i play the music manually, alexa is still unable to pause skip track change volume etc. everytime i play with the swap feature everything gets messed up. anyone having similar issues?
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