Portable speakers

I`ve just bought my first Sonos speaker the Move but i`m getting random bad poping and crackling listening to Spotify via bluetooth. I`ve had many other brand bluetooth speakers and never experienced this. It`s not electrical interference as I tried it again today in the middle of an empty field. Any idead of the cause of this or should I send it back to exchange for another. I`ve had it less than a week.😐

Just bought a Move, going through the set up it tells me an update is required. Update keeps failing and I get error code 1013 suggesting I move the Move closer to the internet hub. They are sat right next to each other, couldn’t get any closer and yet I still get the error?

The recent price drops on some Sonos products tempted me to buy 2 Move in Lunar White. I just cannot be happier that I can use these outdoors through wifi and play stereo music! What is unfortunate and seems to have been a topic discussed (and closed) is using the Move in a stereo pair through bluetooth. That of course would be wonderful if and when we do take them where wifi is not available. The question I have is it possible for a firmware update to enable this function? If it cannot be done then there is no point of futher inquiry, but if it can be at least it would provide some hope that Sonos can address the issue. As the current product, and the revised one apparently not far off, gain popularity and sales support an effort by Sonos a firmware update would be justifiable (if again it is even posisble). 

I’m having issues setting Roam up, fresh out of the box.It asks for a system update but then fails citing Error 1013.I have looked at apps on other devices - nothing is trying to update. I have checked Firewall and there is no issue. I’ve tried with the device closer and further away from the router, but no joy. I have reset the speaker (hold 5 seconds, wait 10). I have rebooted the router. I have restarted my phone. I have tried reinstalling the app on my phone (android). I tried updating through laptop (mac).Does anyone have any other ideas? I’m at loose end here.Thanks.

Can I use two Roams from my phone for a stereo experience?

They are not pairing by blutooth. Any idea how to fix it?Sonos move and Soundburger AT-SB2022.

HI,  I have purchased a Pro-ject T1SB to add to my sonos system. I should have brought the BT version with Bluetooth built in. I then purchased a 1Mii ML201 bluetooth transmitter to connnect between the turntable and roam. I have set up the roam for WiFi to allow me to add the rest of my sonos set up. My question is that I can’t get the Ml201 to connect with Roam Bluetooth. Has anyone managed to do this and if so how?  Many thanks in advance. Gareth

Hello,I’ve had my Roam for over a year and it has been acting up for the last couple of months. It’s now at the point where it’s sitting on the charger but there are no lights on and I can’t reset it. 

Picked up Move from there store yesterday. Downloaded Sonos app and a) created and Sonos account and b) updated speakers software via app.  Them tried to register/add my Move my account bur it failed multiple times. What happens:registering starts ok and speaker plays the pin-code tune then app instructs to push the button behind the speaker app says, that adding/registering product to my account but then it always fails What should I try in order to get registration done?

Hello:  I currently have two Play 1s hooked up in stereo pair using the Sonos S2 app on wifi.  I’m considering purchasing the Sonos Move and I have 3 questions.  Can I add the Move to the same Play 1 group I have in the app? Can I also set it up as a seperate speaker (by itself)?    When at home, I plan on using the Move in a different room in the house than where I have the Play 1 pair.  Can I just leave in on the charger all the time so not to cycle the battery?  When I take it with me away from the house I can just take it off the charging base and using in on bluetooth from the phone. Thanks!Dave in Florida        

Sorry to start I’m not that technical- can get by but nothing more!I seem to keep losing the Move and Roam from my App. Has only just started happening. I have a BT router with a playbar connected via Ethernet. All of the non portable items show up fine without issue.I also have a BT disc in the front of the house to ensure coverage. Is there anything obvious I’m missing? But it not takes multiple attempts to open and close the app, or I have to try and find the products - which involves turning them off and sometimes the router - hardly user friendly for portable speakers!  Any suggestions much appreciated 

Does it work to use Sonos Move to voice control a stereo pair of Sonos Five? It works well, even when the Sonos Move is not playing music?    

My recently purchased Sonos Roam is dropping the sound for a second or so regularly when I play via Apple Music from my phone. However, it doesn’t do the same when I play via the Sonos App on the same phone. Over a 20 minute period playing through Apple Music, the sound dropped 16 times, but this did not happen when playing through the Sonos App. Has anyone experienced anything similar, if so, were you able to resolve?

Hey there,  I bought a New Open Box Sonos Roam from Best Buy and it sounds like it’s playing with a pillow over it. Very muffled sounds. Any idea what could be wrong?  So far I’ve only tried it on Bluetooth 

Hi and thanks I’m advance for any assistance.  I have a Sonos 1SL and want the new Dual SL to use as a second speaker. Will that work please? thanks in advance. 

Can not group Sonos roam with my Sonos 1’s

I play something on Spotify, then I want to listen that on my Sonos Move which is on its charging station. To do that I click On Spotify App > Select device > Sonos.The issue is that sometimes (not always) Spotify app shows “connecting...” but the connection is not established. However (and that’s the thing I don’t get) when I grab the Sonos Move away from the charging station, the connection got established. Since that time on, Sonos works perfectly fine, 1) away from the charging station or also b) when I put it back in the charging station. Did it happen to you too? PS: As an alternative, I can fix that by resetting the Sonos Move (Move it away from the charging station, then click and hold reset button for 5 sec). From now on, the connection is established even when the Sonos move is at charging station.

I am thinking about purchasing a Sonos Move for my master bathroom. I need a wireless speaker that will remain on (in sleep mode) so that whenever I walk into the bathroom, I can just ask Alexa to play music without having to turn on the power button. Is that how the Move operates? Does it have to continuously be in its charging cradle for it to operate like that? Or can it be wireless and continuously be in sleep mode until voice activated? Thank you!

How can i setup my new roam while away from home?I just want to connect to it via bluetooth?Surely that is possible?

I think this may be a common problem..  but..  I can’t get any light to go on at all.. the Roam was working fine until a couple of days ago.. although the power button has always been a bit hit and miss..  I only use it through bluetooth on my phone ipad as I am living abroad. It has not been used for approx 36 hours.. and this morning I found it dead and unresponsive.  I tried the holding down power for 12 to 30 seconds..  this did nothing.. I did notice that I had a brief orange flight flashing on the base..  I had been using a regular USBC cable..  which i’d never had a problem with for 18 months.. but I have reverted to the original cable.. I called technical support.. after 45 minutes on hold etc..  the technician’s diagnosis.. I think there is a problem with your roam..   this did make me laugh..  anyway..   I am going to leave it charging for a few hours with the original cable.. to see if this has any impact..  any advice very welcome.Thank you

林さま 教えていただいたとおり、本体をリセットして2時間充電してスイッチの押しましたが、電源が入りません。いかがすればよろしいでしょうか？Moderator edit:Google Translate-Mr. HayashiAs you told me, I reset the main unit, charged it for 2 hours, and pressed the switch, but the power does not turn on.What should I do?

After I added Move to my system, the whole thing went wonky. It doesn’t even matter if Move is in a group or not, so these things may not be related. However, let me just describe the situation.My setup is:Bedroom 1: IKEA speaker - wirelessDining Room: Stereo Pair of Play:1 - wirelessLiving Room: A single Play:1 -wirelessFamily Room: Surround setup consisting of Beam, Sub, 2 Play:1 as surrounds - all wired to ethernetBathroom: a single Play:1 - wirelessKitchen: Move - wirelessThe Play:1 are all the non-smart variety.I use a Mac with the App or iPhones with the App to manage everything.. Stream music primarily from Spotify but also use Apple Music and local music library from devices.Everything worked very well most of the time. However, as I mentioned, around the time I added the Move, everything got weird. Issues materialize as: Groups sometimes fall apart Delayed or very difficult to get Groups to start playing music Members of group audio cut out and often get out of synch Weirdest

I have a 2yo MOVE and using quite frequently. Starting yesterday it just blinked orange indicating low battery even though it was stationed on the base as it usually is. Tried to connect it to other plugs to see if that worked but nothing. Just kept on blinking. It seemed it reacted when I replaced it on the base as the orange light stayed on for a second before starting blinking again but today it’s completely dead and I can’t do anything. Connected it to usb charging instead but nothing. Tried to remove and hold the power button 15 sec as I saw in another thread. Nothing.  What can I do? The electricity is working in the house so it’s not that. 

Es posible conectar Sonos Move a una TV Samsung SmartTV?Gracias

The problem is my Move remembers an old WiFi network and attempts to reconnect to it despite having a factory reset done.  Is there a way to ABSOLUTELY wipe everything out of the Move?  The “factory reset” really isn’t.Here are the details:I have a SONOS Arc, Sub, Amp, Move, and a couple of wall mounted speakers.  The Arc, Sub, and Amp are all connected through Ethernet.  The Move is of course wirelessly connected.I recently had an Asus router fail.  When the router failed, I replaced it with a Unifi Dream Machine SE.  This gave me the ability to create separate virtual networks for family, friends, work, and IoT devices so I could properly isolate networks with IoT devices that phone home to unknown places from the other networks.  Once the new router was up and running, I temporarily connected everything to the the same same network.  This required a factory reset of the Move since the old WiFi network no longer existed.  The app found the Move, and the new WiFi network (We’ll call i