Got a new Sonos Move and can add it to house system no problem. Within 2-3 minutes of playback, it will no longer be available in the system screen and pop up a “Error 1001” when trying to change song/anything in the Sonos app despite still playing original track (using Spotify as the source).
Have factory reset it + added it back into the system more than a dozen times, restarted our wifi/router, etc. Nothing works and it drops out/isn’t recognized within minutes. I just added a Sub Mini to our system the same day we got both and it’s had absolutely no issues.
I also have a S1 Play5 gen 1 on our network for my office and am wondering if that’s throwing things off? It’s on a completely separate system, but is the only anomaly I can think of. Or the boost that the rest of the system is on?
Setup:
- Move
- 6x Play1 (g1+g2) in various rooms/surround/stereo setups
- 1x Sub mini
- 1x beam
- 1x Play5 (g2)
- 1x boost
- 1x S1 Play5 (g1) on separate S1 system (3.5mm plug in only)
TYIA for any and all help! This is the only time a Sonos product has categorically failed at…literally everything since unboxing it.