Skip to main content

Portable speakers

Get help with your Sonos Roam, and Sonos Move

  • 1,634 Topics
  • 8,089 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
  • 0
  • 2
Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
  • 0
  • 3
melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
  • 0
  • 6
1634 Topics
G
gdspeaker
asked in Portable speakers
Sonos Roam set up

Hello. I bought a Sonos Roam a couple of days ago. Downloaded the app, followed all instructions to set up, but still I cannot connect my phone to the speaker. I get as far as ‘your sonos roam has been added, but may not appear in the system settings.’ I turn the speaker on and off, but it never connects. Have tried factory resets, logging in and out of the app. It is driving me mad. I can not get hold of Sonos support on the phone. Any advice welcome? Thank you 

372
T
4 months ago
L
LornaBContributor I
asked in Portable speakers
Sonos Roam v Sonos Roam 2

What is the difference between Sonos Roam and Roam2”?

1062
L
4 months ago
G
gdspeaker
asked in Portable speakers
Sonos Roam

Hello. I bought a Sonos Roam a couple of days ago. Downloaded the app, followed all instructions to set up, but still I cannot connect my phone to the speaker. I get as far as ‘your sonos roam has been added, but may not appear in the system settings.’ I turn the speaker on and off, but it never connects. Have tried factory resets, logging in and out of the app. It is driving me mad. I can not get hold of Sonos support on the phone. Any advice welcome? Thank you 

480
G
4 months ago
J
JoshTederContributor I
asked in Portable speakers
Feature Request: Lower Sonos Ace Controls Volume

Compared to the AirPods Max and WH-1000XM5s, when turning on and off the headphones and volume up/down, those control sounds are a tad too loud. I wish there was a way to adjust their volume in settings or turn down the volume a bit by default, so it's more of an ambient sound. Devices I tested this with: iPhone 15 Pro Max, M4 iPad Pro, Samsung S24 Ultra 

1491
Corry P
4 months ago
B
bubbascantAvid Contributor I
asked in Portable speakers
New Move 2 - Sonos is forcing me to update my app

I have many Sonos products including the first Move product.  I just purchased the Move 2 and was adding it to my system but Sonos was forcing me to update the app saying it was out of date.  It is not really that out of date - though I am waiting to update until I am satisfied that Sonos still supports Plex and access to my music on my NAS, including all my playlists.Is there no way to add Move 2 without having to update to the new Sonos app, which is a major overhaul from all accounts.  I have read a massive amount of feedback with upset Sonos users about the new app and want to tread lightly before I update to this new Sonos version.During purchase, (which I did with a Sonos representative) they should indicate that it requires the new app to use.  If it is in the small print somewhere, it certainly isn’t anywhere that I saw.  I would like to keep the speaker but not if I am forced to update the app.  Since the Move 2 was released last September and worked with the same app version

1016
B
4 months ago
S
Stellas8Contributor I
asked in Portable speakers
Roam 2

Unable to connect Roam 2 to my system. I’ve made several attempts. I’ve reset the product multiple times and I am still unable to add the speaker. I am not attempting to connect it with the S1 control app. Has anyone had similar issues? 

290
S
4 months ago
E
EveOatContributor I
asked in Portable speakers
Roam 2 EQ

Hello all! Just got a Roam 2 for my travels. Everything working fine with the speaker and the app…except the eq settings! Not using over Bluetooth currently which I know doesn’t use the eq settings. I have a One SL connected to the same network and everything g works fine with that.Anyone else come across this problem?  Thanks :)

720
E
4 months ago
H
HudContributor I
asked in Portable speakers
replacement battery Move

Does anyone know when replacement batteries will be available again for Move (original)? They have been “out of stock” for a long time now. I am in New Zealand. Thankyou!

171
G
4 months ago
N
NaoussagirlContributor I
asked in Portable speakers
download Sonos app to MacBook Air M2

I just had to re-set my Sonos Roam SL back to factory settings (new router and password), and I want to put Sonos on my computer, but when I go to Sonos’ website and it says to download it from the Apple store, it then says that it’s not compatible with my device.  Any ideas?  I had it on my computer before! 

892
N
4 months ago
D
demm406Contributor I
asked in Portable speakers
Crackling and flashing red light Move 2

There was interruption and loud crackling on my Move 2 while playing music. At the same time the top LED started flashing red. I stopped the audio and started it again but it sounds different. Like it lost some of its punch. Is it possible it’s been damaged?  Moderator Note - Removed and recorded diagnostic number.

230
D
4 months ago
A
Andy_3Contributor II
asked in Portable speakers
Sonos Move wont play with other Sonos kit on my system

Sonos Move wont play with other Sonos kit on my system. I can play all other devices at the same time, Beam, 3, Amp and Roam but when i try to add Move to the group it doesnt connect.Move plays through the same app and works as a standalone but wont play with its friends. Any ideas? 

110
A
4 months ago
W
WhoDatHooContributor I
asked in Portable speakers
Can’t connect New Roam SL to App

I got a new Roam SL and it won’t connect to the app. App says Roam can’t be added with this phone and to try another device. I’ve tried multiple phones with same result. I returned the Roam and got a new one but it has the same problem. I tried connecting using my iPad which had old version of the app, but the app said I had to upgrade to new version of app in order to add a new device. Very frustrating!  I assume the problem is with the new app. When will this be resolved?

290
W
4 months ago
C
cabellwgContributor I
asked in Portable speakers
Removing microphone from Sonos Move 2

I would like to buy a Sonos Move 2 but I am concerned about the security of IoT devices, especially when microphones are involved. I understand that the microphone button disables the microphone at the hardware level, but this is not enough. I am assuming Sonos does not have an official guide on how to physically remove the microphone module from the device, and also that this would probably void the warranty. But has anyone here done it, and how difficult was it?

271
G
4 months ago
H
HendroContributor I
asked in Portable speakers
Trouble setting up Sonos Roam

I recently bought a new Sonos Roam and tried setting it up with the Sonos S2 app on android(Android Version 13) and everything goes well until after connecting to the wifi where it sais “Your sonos roam has been added, but may not appear in the system settings. If so,press and hold the power button for 5 seconds, then turn your Sonos Roam back on to finish setup from system settings”. When I hold the power button for 5 seconds and then turn it back on nothing happens and I can’t continue the set up process. I also can’t create a system since pressing “Add Speaker or Component” does nothing at all. I can connect the Sonos Roam to the wifi if I go through the “Find Missing products” section but it still doesn’t change anything once it connects to the wifi. Trying to connect it though bluetooth also doesn’t work. I have also tried reseting the app to no avail and resarting my router and checking my router details and it should all be compatible yet I still have the same issue. Im just kin

550
H
4 months ago
B
BradcarmanContributor I
asked in Portable speakers
Sonos Setup Not Working

Here‘s what happening:I choose setup new speaker I choose the Roam SL It says „There was a problem setting your Sonos Roam SL…Let‘s try something else“ Click Continue To continue, let‘s connect your movable device to the temporary network… I click Join Next your Sonos will play a chime… I click continue   It plays a sound Says finalizing connection… “We‘re having trouble finalizing the connection to your Sonos Roam SL I click Try Again it fails again „We couldn‘t verify the audio passcode“6 I try then the PIN number This also fails „There was a problem during setup“ I‘ve tried restarting my device, I‘ve tried on both my iPad and my iPhone. Is this speaker just broken?  What else can I try?

7384128
P
4 months ago
A
ADone17Contributor I
asked in Portable speakers
Roam update Nightmare Loop

I have 2 Roams. 1st works fine. Second is bipolar!Sequence of events below with my comments in parentheses (...)App did not fi d or recognise the 2nd Roam.Factory reset so I can add it to my system via the add product feature.Roam added but not registered.Fix it.Adding..…Update required Updating.…Error 1014.... continue…Problem adding to system (it already is)Done(Sequence repeats then....)Software update pop up screen(Start update button doesn't progress and freezes phone)(Close app)(Restart app)(Sequence repats a 3rd time. But.....)Checking for updates…Trouble checking for updatesTry againChecking.…There is an update available.…Start update..Error 1001Try againError 1001Done(But wait.... there's more....)(Close app and restart app)There is an update available Updating.…Error 1005Try againError 1005.…(I have been trying this for the past 7 days now) End sequence and patience!My Roam is now a permanent fixture in my wall from launching the f***en thing..…Moderator Note: Modified in acc

670
A
4 months ago
L
LangerContributor I
asked in Portable speakers
adding move2 to create surround sound ???

I was wondering can I add two Move2 speakers to an existing Arc an Sub to create surround sound while also allowing the ability to seperate a speaker to take outside when needed 

591
Stanley_4
4 months ago
F
FartyContributor I
asked in Portable speakers
Grouping 2 Roam speakers.

Can I group 2 Roam Speakers (a Roam 2 and an older Roam) together in a car so as to be able to stream bluetooth audio to both speakers while driving?

80
F
4 months ago
L
leahsfarmContributor I
asked in Portable speakers
Move 2 stops playing only when playing on its own

I just bought a new Move2. It is connected. When I play my Living Room Sonos or Rocks speakers, it will play. If I try to play it on its own, it cuts out after just a minute.I have reset, deleted, re-added, and everything else I can think of.  

170
L
4 months ago
K
kam.ratajczakContributor I
asked in Portable speakers
Move keeps disconnecting

Hello everybody out there,My Sonos Move keeps disconnecting from the group and disappearing from my system after some time of not being used. I must restart it to find it available in the app and connect it again. It is wi-fi connected and always on the charger.I am sure some of you may have experienced the same, but I could not find anything that could solve my individual case from the solutions I have read. Looking forward to hearing your ideas. Thanks!

13575
B
4 months ago
U
Up the IronsContributor I
asked in Portable speakers
Roam not responsive

My roam is about 2years old and is not charging and just flashes slow orange light also not responsive or recognized by the app. Also not responsive to pressing the button for any amount of time. Is there any fix?

251
Bumper
4 months ago
M
MetdrtContributor I
asked in Portable speakers
roam sl

New roam SL will not connect to existing system

201
A
4 months ago
T
TerrassnContributor I
asked in Portable speakers
Sonos Roam battery depleted

My Roam wont start, says battery depleted and doesnt charge 

931
R
4 months ago
R
Ricola5359Contributor I
asked in Portable speakers
My Roam is no more charging

Hi everyone, i just founded closed topic about the same problem. The Orange LED of death.I just discovered two days ago that my Roam no more charging on the wireless charger. Battery was empty so, i just say to myself, what a pity, the wireless charger is no more working. Lets charge the Roam the old way!AND i plugged it. One night, One day. Nothing, just the little Orange light just here to say THERE IS HOPE!And when i wanna turn on, nothing happend. The hope disappeared.so, go to sonos.com and to ask the community! and there i discovered that i’m not the only one, sadly…and nothing can help me to change it, just i want to be in contact with someone from sonos. Will i be heard?

160
R
4 months ago
L
Lenny727Contributor I
asked in Portable speakers
Sonos Move 1 Setup

I have recently purchased a Sonos Move but cant add it to my system (pair of Era 300s) it wont work. I keep getting a update software message but this causes the app to freeze and i have to delete and reload the app. I simply cant connect the Move speaker to the app. I have tried contacting Sonos but no help is provided with a 100mins wait to have calls answered. Extremely disappointed in the lack of support by Sonos.

210
L
4 months ago
Terms & ConditionsCookie settings