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New user of the Sonos Community forum, here.

Quick post, just to register my disappointment with the Sonos Move 2, which was ultimately returned to the store for a refund just a few hours after purchase.

After a lot of research, and weighing various options from several brands, I purchased the Move 2 during the Black Friday sales from a Australian retailer.

I brought it home, unboxed it carefully, and allowed it to charge for about half an hour, but I couldn’t get it connected to the wifi.

I found plenty of advice online, which I was happy to follow... suggesting a factory reset of the Move 2, terminating the Sonos app, clearing the cache of the app, reinstalling the app, resetting the router, changing the wifi b/g/n modes, and combinations of the above, among other things… but all to no avail.

I left both 2.4GHz and 5GHz enabled, then alternated disabling each.

I even changed the wifi password, in case the Move 2 disliked numbers, or letters, and eventually to minimise the chance that I was entering the password incorrectly… although I was able to toggle the visibility of the password, so could see that I wasn’t.

Several times, the Move 2 created a temporary wifi network, attempting to solve things, and I seem to recall that my phone connected to that network, but that achieved nothing… and I’m unclear what the point of that was.

I later created a wifi hotspot from my phone, an Android, but that couldn’t be joined either.

After about 3 hours of fiddling, I decided that I’d made a mistake with Sonos, and that all this trouble, for a brand new, expensive, and recently released device, was a “bad omen” or a sign of trouble to come.

I didn’t even want to use the multi-room or wifi functionality of the Move 2, at least not yet… I just wanted to connect to it via bluetooth, but I understand I have to connect over wifi first. Then I reasoned that if the wifi connection is so temperamental when just one Sonos device is involved, then a multi-room wifi setup is bound to be an extremely expensive headache… so decided to forget about the dream of a neat Sonos home.

Reluctantly, I’ll be getting out an old Sony speaker with the NFC marker. It will connect in seconds, and although it sounds average, at least I’ll have music.

I’d kill for a set of networked or linked speakers, which you connect to with the ease of an NFC tap.

Do you have a mesh network?

Do you have a mesh network?

No - just a single router, provided by my ISP, behind a modem connected to the internet.

No problem connecting my Pixel phone, my laptop and a desktop before that, to the wifi. And an Apple TV too... although now it’s wired in, given the proximity to the router, wiring made more sense.

At any one time, and while trying to connect the Move 2, I had just 2 devices on the wifi… my phone, and the laptop later for troubleshooting.

Completely bummed by my Sonos experience. Probably mostly because I’m afraid to ever buy a Sonos again, which limits my options for a multi-room setup.

The experience caused me to look into recent Sonos stories, and came upon the hurried app rollout which visited poor experiences on longtime customers. Knowing that’s the background, my experience is maybe not surprising.

And discussion of that stuff got me linked across a Wirecutter article about multi-room setups, and I’m inclined to want to work through the “device agnostic” option.

I've been a Sonos user for years and still think it is the best multi room system out there.  I suggest that you call Sonos technical support.

I can understand your frustration, but I think if you had contacted Sonos Support they could have identified the problem and found a solution.  Even with just one speaker and one controller device, you are asking your WiFi to do more than with any single device like a smart TV - components need to be in continual contact with each other.  Maybe your router is set by default to “client isolation” to prevent such contact.  Maybe a firewall was preventing it.  Maybe you got a Move with a faulty wireless card - it’s rare but it can happen.  These things are hard to track down by yourself - and you tried harder than most would have done.  But Support have the tools to spot such things.

It’s a real shame you have given up on Sonos.  The biggest loss is yours, sadly.

Nearly identical situation for me, purchased the Move 2 at Black Friday sale. Charge for an hour, managed to get it online and playing music. Then it dropped. Struggled for nearly 30 minutes to get it back. after twenty minutes dropped signal again. Switched to Bluetooth, played for five minutes then dropped. Could not get anything back for nearly 30 minutes again. Power on power off. Ta da! Back on for five minutes then off again. Back in the box and returned for full refund. For the cost of Sonos way too much BS. My home theatre system is underwhelming and the Move 2 experience was the icing on the cake. Sonos is another example of brand moving forward on their historical quality. Will avoid the brand in the future. 

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