I use Sonos daily. Ever since they upgraded the app from Gould to Black, there are serious connectivity issues. I have powerful Internet throughout my entire place, which is not very large and ever since the upgrade, so many things have happened. 1. Sonos app doesn’t find my system, even though it finds my network. 2. I use an extra iOS device to be the remote control for Sonos as well as my phone. Sonos will no longer allow my extra iOS device to even populate the Sonos app even after I’ve deleted it and reinstalled it. It just shuts down every time I try to open it. 3 I purchased the Sonos Rome, it comes with simply a cable, no power adaptive plug that is USB-C to charge it. Guess what, they don’t even sell the USB-C power plug even though I received a message from Sonos asking me to purchase one. I received a message on my Sonos app advising me to use a power adapter so that I may efficiently charge my set of Sonos Roam speakers, it populated a photograph of the power plug showing only the electrical side of the plug. I ordered two of them. They arrived, guess what? They are not USB-C plugs, guess what? They don’t even sell these plugs on their site. Clearly the left hand doesn’t know what the right hand is doing.  Sonos did refund me for the plugs apparently they don’t even want them back. It still doesn’t solve the issue. 4. Trying to listen to a complete album today and Sonos is skipping through each song. Basically just playing the first 45 seconds of each song and skipping to the next or completely shutting down. What the hell is going on with Sonos? It used to be such a premium product and now it can’t even connect or download services even though all of my services are loaded into the app.