Sonos Move Set Up Failing

Question

I have a Sonos Move that will not connect to my phone. This has happened many dozens of times since I got the speaker, which is unacceptable.

I factory reset it, again.

Now it won't let me complete the setup in the app. It keeps saying my wifi password is wrong. It is not. My wifi is fine. I have not changed my wifi. I have not moved. Nothing at all has changed. There is clearly a problem with the speaker itself.

I've spent hours on this, and am so frustrated.

Please help!

Airgetlam · Accepted Answer

Since it’s a Move, there is no Ethernet port to connect to your router, even temporarily. I’d try three things, at least initially. First, reboot (power down, wait at least a minute, then power up) the Move. Second, do the same thing with your router. Third, disconnect or hard stop your Sonos controller in your device’s OS, then start it again.

If none of those work, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Schlumpf · Answer

​@RHLAs there is no more detail about your network setup, I recommend to contact Sonos support by call and let them do some investigation.

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