My Sonos Roam SL has stopped working. reset and reboot don't work?

4 replies
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My Sonos Roam SL has stopped working. reset and reboot don't work? The status led does not come on at all. The only led that comes on is the charge led , which stays on permanent solid orange.

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Anonymous0724Answer

Lyricist II

Hi, try charging the Sonos Roam overnight with a USB-C charger and power adapter. Make sure the power output of the brick and the cable is at least 5V/2A (10W). If the Roam still not booting up, call Sonos Support.

Anonymous0724Answer

Lyricist II

Hi, try charging the Sonos Roam overnight with a USB-C charger and power adapter. Make sure the power output of the brick and the cable is at least 5V/2A (10W). If the Roam still not booting up, call Sonos Support.

M

Middle childAuthor

Contributor I

Thanks for this, no change though, I'm afraid. Fingers crossed Sonos Support can help!

W

WishYouWereHereXT

Lyricist III

same issue

M

Middle childAuthor

Contributor I

I couldn’t solve the problem with my Roam. I did contact Sonos support, though, who got me to try a few things - which didn’t work. Sonos then agreed to send a replacement, once I returned my faulty one. New work working OK now.

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