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Answered

Audio dropouts on Move

  • November 25, 2024
  • 3 replies
  • 87 views

I have a Move speaker in my multi-room system but the audio keeps dropping out constantly. Few milliseconds dropouts every 15-20s. I have tried switching the channel but it doesn’t fix the issue. WiFi is strong in every room but Move keeps acting up. I use turntable as source hooked to Amp and all other speakers (Arc, Playbar, Play:1 x2, One x4, Sub x2) work flawlessly.

Best answer by GuitarSuperstar

Try rebooting the Move by following the steps in this article:

https://support.sonos.com/en-us/article/reboot-sonos-products

 

You can also try setting the Audio Delay setting higher under the Amp’s Line-In settings.

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3 replies

MoPac
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  • Headliner II
  • November 25, 2024

 Check the SNR in the Sonos app.  Settings (gear icon) - Move (room name) - Network.  The SNR should be 45 or above.


  • Lead Maestro
  • Answer
  • November 25, 2024

Try rebooting the Move by following the steps in this article:

https://support.sonos.com/en-us/article/reboot-sonos-products

 

You can also try setting the Audio Delay setting higher under the Amp’s Line-In settings.


  • Author
  • Contributor I
  • December 3, 2024

SNR was OK (57 dB) but switching Audio Delay from Low (75ms) to Medium (113 ms) did the trick! No more dropouts. Thank you!