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wheels777
Contributor I
December 1, 2024
Answered

Sonos Move bluetooth won't turn on after factory reset

Historically, I’ve just used my Sonos Move on my iPhone, connecting simply through bluetooth directly.

To do that, I simply pressed the bluetooth button to enable connectivity and then would pair it on my phone. Then it would populate in my list of bluetooth devices.

However, after trying to add this speaker to a system of two Play 5 gen 1 speakers I’m running via the S1 controller app on my iphone, I can no longer turn on the bluetooth discover function on the Move speaker.

Even after factory reset, where the speaker goes into blinking green mode, the bluetooth button is now unresponsive. No matter now long I press the bluetooth button, the speaker just keeps blinking green.

Adding the speaker to the S1 system was WAY WAY too difficult, so I just want to go back to simple direct bluetooth connection, but something in the attempted setup process seems to have broken the speaker.

Or maybe I’m overlooking something?

Please help.

 

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wheels777Answer
Contributor I
December 6, 2024

I spoke to customer service and they walked me through it.

Problem fixed.

Thanks for you help!

View in thread

2 replies

Sotiris C.
Sotiris C.
Sonos Staff
December 3, 2024

Hello ​@wheels777, welcome to the Sonos Community!

However, after trying to add this speaker to a system of two Play 5 gen 1 speakers I’m running via the S1 controller app on my iphone, I can no longer turn on the bluetooth discover function on the Move speaker.

I am sorry to hear about your experience with your Sonos Move in your S1 system.

Even after factory reset, where the speaker goes into blinking green mode, the bluetooth button is now unresponsive. No matter now long I press the bluetooth button, the speaker just keeps blinking green.

Please have a look at the following Support Article Pair Sonos Move with Bluetooth and more specifically:

Sonos Move needs to be set up with the Sonos app on Wi-Fi before it can switch to Bluetooth mode and pair with your Bluetooth devices.

What issues are you facing when trying to add the Sonos Move back to the S1 system? A reboot in the following order: Router → Sonos → S1 Controller (smartphone/tablet), to refresh the network connections might help you here.

You can always reach out to our Support Team for some live troubleshooting. They have tools at their disposal to provide you with information and advice, specific to your system and what it reports.

I hope this helps.

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    wheels777AuthorAnswer
    Contributor I
    December 6, 2024

    I spoke to customer service and they walked me through it.

    Problem fixed.

    Thanks for you help!

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