Problem with more site and one master account

Question

First of all, I’d like to clarify something: Can I have multiple homes linked to the same Sonos account?
For example, House 1 with one system, House 2 with another system, and House 3 with another system, all connected to a single email account for Sonos?
This would allow me to control the systems by connecting to the Wi-Fi of each home without the need to have three different accounts with three different emails.

That said, here’s the issue:

I have a Sonos system with a Move 2 at home.
I purchased another Move 2 for the office. When I try to connect it by creating a new location in the app, the application detects the Move 2 and proceeds with the setup process. However, when I select the Wi-Fi and enter the password, it says the network is not recognized.
The Move 2 for the office has been reset multiple times (even though it’s new), but the connection still doesn’t work. If I create a new account, the Move 2 connects without any issues and completes the setup.

The problem is that managing the systems this way is inconvenient because I would need to create a master account with a dedicated email for each system.
This makes both the management and the usage cumbersome.

Am I doing something wrong, or is this limitation real?

mrgiom · Accepted Answer

I solved with remove app sonos from my phone and reset the device move 2.

Corry P · Answer

Hi ​@mrgiomWelcome to the Sonos Community!Yes, you can have multiple systems (Households, we call them) under one Sonos account.The Move 2 for the office has been reset multiple times (even though it’s new), but the connection still doesn’t work. If I create a new account, the Move 2 connects without any issues and completes the setup.This part, I do not understand. I have no idea why the behaviour would be different -unless it was just coincidence.The problem is that managing the systems this way is inconvenient because I would need to create a master account with a dedicated email for each system.This makes both the management and the usage cumbersome.Am I doing something wrong, or is this limitation real?You are doing nothing wrong, and there is no such limitation.When setting up in the Office, are there separate 2.4GHz and 5GHz bands, or do they have the same network name? If your phone is connected to 2.4GHz while your Move 2 is trying to connect to 5GHz, or vice versa, that may cause a problem.However, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, while you are at the office where you want the Move 2 to operate.I hope this helps.

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